Telstra Cable Ultimate Upload Speed Increse

Dear Telstra, Recently i have been trying to stream to twitch in 720p on your cable ultimate but your slow upload doesnt even allow me to stream at 240p at 30fps wihtout 60% frames lost and it would be great if there was some way for you to increase this. As with http://crowdsupport.telstra.com.au/t5/Telstra-Ideas/Upload-Speed-Boost-Option-for-Cable-Plans/idi-p/343959it doesn't look like a technical limitation.i dont have any other options for internet and i coulnt ask more with the dl speed It would be nice if you could increase to 10mbps for $10 a month or 5mbps for $5 possibly and if not a technical explanation would be realy nice.

Hello, I'm also in the same boat too, I don't buy the whole Foxtel upload causing this issue too. These are two seperate connections incoming and outgoing which are dedicated. NBN hasn't even been planned in our area yet! High speed cable with adequate down and up speed will be just as good as NBN, so let the consumer decide what they want and don't dictate what we should like. Don't get me wrong, the download speeds are fantastic but it is outrageous to have such a limit on upload when consumers are HAPPY to pay extra!? Come on Telstra, this is worthy of a petition in Change.org. The 4G network reaches speed of 100 Mbit/s and an upload of 37 Mbit/s but the data plans are unfathomable to pay for those who require high volume or large uploads. It's reasons like this that we are still laughed upon by Europe and USA...even the NBN is a joke now that there is no more FTTH. Telstra know this yet they tell us to wait for NBN when they know most consumers who are KMs from the exchange will also experience speed issues. Please Telstra, have some pride with your infrastructure and MAKE SOME MONEY which will also SATISFY CUSTOMERS. It's not rocket science. It seems like you want to avoid adding additional upload ports in the CMTS infrastructure. How about a trial test to see how feasible it is such as a voting system and notify all of your cable customers about it to actually see what the response is from your stakeholders? You may very well be surprised. Thanks for reading. Kind Regards,JeremyPunchFace

Similar Messages

Why does Telstra slow uploads speed down

I have had ongoing issues with my internet connection over the last 18 mouths.Having a upload speed of 450/650 Kbps very slow no good for gaming an down load of 8/11Mbps down load if more than I needTo the point I have spent good dollars try to insuring that the infrastructures and the Asset Integrity with in house are in best condition this includes the replacement and work listed belowReplacement of the Wi-Fi system to a Cat.6 cabling at a cost of $2,300Replacement of the modem with a high speed 1G port modem at cost of $ 475Replacement of the fly-lead for the Telstra house connection to the new wall socket a cost of $360Total cost of $3135 this spend was braced on Telstra recommendation as the problem was with my part of the connection after a large number of call to my internet provider I at last had a appointment with a Telstra Tec to carry line testing and fault finding .At this point if no fault was found I was the be billed at $60 per 15min or part off and travel cost as I live in Bullsbrook WA this may I high . Lucky for me a fault was found in the exchange and reconfigured and the speed and the Exchange improved to 22Mbps down and 15 Mbps up an outstanding numbers >test at the house 15Mbps and so 5 / 7 Mbps loss for the Exchange to house don’t to good but still very happy with it BUT the upload was 650 kbps /750Kbps and please remember this testing was carry out by Telstra with good equipment so at this point I ask why the upload was so slow? After spending over $2000 and lot of time on the phone only to be told that Telstra slow the upload speed down so the max you can get is 1 Mbps and the only way you can increase this is by paying for a business line but you still may not get any more than 1MbpsThis is only a very small part of the story SO I LIKE TO ASK WHY IS TELSTRA SLOWING ME DOWNIf you like to know more please let me know

Hi bigdave618,
The simple answer is, that's the way the system and hardware is designed, all ISP's are the same. Uploads are limited to around 1Mbps. If you wish to get higher upload speeds you can see if Cable Broadband or NBN are available in your area as these systems allow for higher upload speeds.
Upload speeds are generally slower than download speeds because of the fact that most internet connected equipment is asymmetric. Asymmetric means that any one packet of data can either go in, or out, but not both ways at the same time. Since most internet users are receiving more data than sending, the internet connected equipment has shifted the higher majority of the signals to go toward downloading.
If you wish to find out more about ADSL I have added a link to a Wikipedia article below along with the link to the NBN and Telstra websites so you can check to see if Cable Broadband or NBN is available in your area.
ADSL Wiki article: http://en.wikipedia.org/wiki/Asymmetric_digital_subscriber_line
Check for available Telstra Cable Broadband: https://www.telstra.com.au/broadband/home-broadband
Check to see if NBN is available in your area: http://www.nbnco.com.au/connect-home-or-business/check-your-address.html
- Ben

Upload Speed Boost Option for Cable Plans

There have been multiple posts from other Bigpond users requesting higher upload speeds on their cable services on the Whirlpool Technology forums. It seems today with families sharing even a Telstra Ultimate Cable connection at home, doing various tasks such as uploading photographs and videos to social media, performing online backups, using cloud services, online gaming, video conferencing or any other upload intensive applications, it can quickly make an Ultimate cable connection quickly feel no so ultimate with only a 2.4 megabit upload speed. I'm suggesting the thought of providing another speed boost option for those with Telstra Cable services similar to what is already in place but with a higher upload speed (to align with Velocity?) and higher cost per month. This gives your customers the added flexibility of being able to pay for the option should it be needed and can be marketed to the customers appropriately also during signup. From a technological point of view the DOCSIS 3.0 technology used by the Telstra Cable network is more than capable of being up to the task of catering for higher upload speeds. See: http://en.wikipedia.org/wiki/DOCSIS I hope this suggestion is of use as I can see clear profitability gains for Telstra. Just by the introduction of a simple new product you will be able to keep more current customers happy and attract more in the process.

+1 to increase it by any amount. But I would be happy to pay an extra $10 per month for at least 10Mbps up. Purely for the benefits of online cloud storage to backup photos etc - a process that is painfully slow with most of the U.S. based cloud backup solutions. I can understand that part of the reasoning might be to prevent users from hosting web or ftp sites and the like, but without a static IP - it is not that feasible anyway (yes I know you can have dynamic dns services etc. but Telstra wouldnt be making it any easier without static IP's). For example: August 21, 2014 - Cogeco Cable Canada Enhances its High Speed Internet Service : The Turbo 20, and Ultimate 55 High Speed Internet package upgrade includes an upload speed increase from up to 2 Mbps to up to 10 Mbps, at no additional cost. The newly launched Ultimate 120 High Speed Internet package offers download speeds of up to 120 Mbps and upload speeds of up to 10 Mbps, as well as a monthly data transfer capacity of 425 GB. (Just do a search and replace on a few words in the above paragraph and feel the potential happiness!) I'd like to hear a response from Telstra.

Restricted upload speed Bigpond Cable Broadband Brisbane

Hi, I checked the Telstra Service Status page for my suburb with nothing to explain the problems I am having today. My applications are crashing and disconnecting and generally behaving quite slowly. I have tried restarting the router, wifi gateway and the computers. When I go to speedtest.net or speedof.me, they show that I have great download speed (25-30 Mbps) but almost no upload speed. Sometimes the upload test fails, sometimes it shows about 0.1 Mbps. Sometimes the test shows 1 Mbps which I think should be normal for the Cable broadband service. But the results are erratic and the internet is hard to use in general. Is there actually an outage in my area? MrKimAGroves

Hello Kim You can check the Telstra Service Status website for your area http://servicestatus.telstra.com/ RegardsProfessor PhoneI'm not a Telstra employee. I have been a mobile subscriber since 1963.If my advice has been helpful, a Kudo "tick" would be most appreciated.If my advice has solved your problem, please also mark it as a Solution

Slow upload speeds when using my wireless N router

Hello,
I just have a quick question maybe someone can help me out with. I have my verizon issued G rated router hooked up normally. I turned off the wifi, and using one of the lan ports ran a cable to my D-link wireless N router. I wanted to use this router, because it gives me great coverage in my house and have worked great for me in the past. Anyway, I plugged my pc which has a gigabit adapter directly into one of the four open lan ports on my wireless N router. Download speeds were consitently between 41mb/s to 45 mb/s which is awesome. However the upload speeds are horrible and tops out around 3.5mb/s.
Here is where I need someones help. If unplug the PC's lan wire from my wireless N router and instead plug it directly into one of the open ports on the Verizon router, I get the same download speeds, but now i am getting between 30 and 35mb/s. Does anyone know why plugging into the lan port on the other router kills the upload speed? It has to be something in the settings, because if I connect wirelessly to either the verizon or the Dlink routers, I get the same upload speeds for both usually around 25mb/s. Any help would be appreciated. Thanks

You don;t say which D-Link router you have. A number of D-Link routers have an option called "Game-Fuel". This is a setting that enables specific QOS settings. If you have Game-Fuel turned on, that can adversely impact your upload. Game-Fuel uses QOS to ensure that no one user monopolizes the upstream bandwidth.

How to improve upload speeds with new Airport Extreme?

Hi!
Just plugged in a new Airport Extreme to replace a BT HomeHub 3.0. The wi-fi download speeds have generally increased over a wider range in the house but the wi-fi upload speeds have dropped to under 1Mbps.
Speeds to laptop linked via ethernet appear fine (both up & download).
Initially thought that I may have messed-up the set-up but the fact that the wired connection works fine makes me think this is something to do with the Airport settings - a scary thought as I don't really know much about this stuff.
As range was really the reason for getting the AP Extreme I'm contemplating plugging the HomeHub back in and just trying to use the AP to extend the old HHub system rather than setting up a new AP system...
Any suggestions would be most gratefully received!
Thanks

... just a quick note to say that the appears to be resolved after a long telephone call to apple service dept (very patient - very helpful).
In my naivety I had attempted to revert back to using the homehub (3.0) router and connecting the APExtreme into one of the Ethernet LAN ports but this didn't work! So called the apple helpline & we went back to basics until it worked. One point to note that may help anyone finding themselves in a similar position...
I had followed the instruction to reset the APEBS depressing the button first whilst powered then without power and during the unit being reconnected to power supply thinking tha this would do a full restore to factory defaults (effectively undoing all the messing- around I may have done flounderinng through the settings) but it was only when I was directed to do a full reset through the Airport Utility settings [Edit\Advanced\Restore Defaults] that this worked (for me).
Download and upload speeds are now up to 93% of advertised speeds wired, & wireless with some fluctuations which appear to be network delivery related rather than anything to do with the APEBS. It's working well with an APExpress which had been struggling (intermittentlyout of range) which is connected to stereo and Apple TV.
By the way - thanks to other posts regarding importance of not connecting an audio out cable to phono sockets on the stereo (horrible sound quality) using a redundant CD channel it works great.
All-in-all, very happy with it so far.

IChat Theatre slows upload speed to 80kbps

Has anyone else noticed this? I know it's been like that for iChat screen sharing for some time but now I see it happening with iChat Theatre as well. For example, the video chat runs at 700kbps in both directions until someone starts iChat Theatre the bandwidth is immediately cut to 80kbps. My ISP does not traffic shape in any way therefore it seems to be iChat software. At these speeds, like screen sharing resolution is too low to be watchable.

Jim0 wrote:
I have a Dlink DGS-2208 gigabit switch connected to my Actiontec router. I just upgraded my FIOS speed to 35/35 from 25/15.
If I connect my computer directly into the Actiontec router, I get 35/35 speeds just fine.
But, if I connect the computer to the DGS-2208 and then connect the switch to the router, I get 35 down still, but only 15 up. This is very consistent. If I go through the swich it's always 35/15. If I go straight to the router, it's 35/35.
The DGS-2208 is a gigabit switch. Why is it cuting my upload speed in half to only 15.
I would also note, that when I had 25/15, the switch also worked at 15 up. That is, it worked at full speed. But it can't seem to go over 15 up.
Any suggestions are welcome.
I don't know why you'd be having the problem you're seeing, but just for informational purposes, I have a Linksys EG008W gigabit switch in the same configuation you describe and I get 43/32 mb/s down/up.
A couple of thoughts:
Do you have another computer on your LAN, connected to the switch and, if so, what kind of throughput to you get between the computers?
Have you tried a different Cat 5e/6 cable between the switch and the router?
And have you looked at your NIC's properties and tried forcing it in to 1000 mb/s full duplex?

LAN upload speed is very slow on Satellite C650D-108

Hey guys,
I have a problem with my Toshiba C650D-108 Notebook.
First, my english is a little bad... sorry for this.
My Upload-Speed via Ethernet is very very slowly (20 kb/s) , but via WLAN i have 14MB per Second! The driver and windows are new and reinstalled. The Ethernet-Cable etc. are fine. The Download-Speed via Ethernet AND WLAN is perfect (16 MB per Second)
But why? Please help me!
Thanks in advance!
Greets

Hello
How do you check the upload speed where do you upload something? Have you tested different browsers and different webspaces where you can upload files?
Usually the upload speed is depending on your Internet connection and not type of connection (WLAN/LAN).
Anyway, maybe updating the LAN driver would help. Just check the Toshiba website and reinstall LAN driver.

Insanely slow upload speeds with normal download speeds -- can anyone help?

I have done LOTS of troubleshooting and I'm coming up blank. I've just moved from CA to HI and have a new ISP, but other machines in the house are not having this issue. I'm having a very difficult time figuring out why I can no longer upload files larger than 1 mb without lots of network stalling and eventual timeouts using most upload tools.
Here are the facts:
* It's only the upload speed: downloading is just fine on this machine.
* This machine WAS fine: No problem with uploads from this machine before I moved from CA. I've had it for about a year.
* Not the new cable internet: We also have a brand new Macbook Pro AND a PC using the same modem and connection and neither have trouble with upload speed.
* It's not the tool, the file, or the server I'm trying to upload to: have tried uploading various files, using various web interface tools, to different servers, (flickr uploader, blog upload tool,) including ftp from the command line -- same upload problems. Command line ftp doesn't time out like these other services, but takes a really really long time with lots of stalls (7:13 minutes for 2.1 mb?!)
* File sharing over our network between this machine and the Macbook Pro are lightning fast.
* Behavior is the same using airport OR built-in ethernet (even tried two different ethernet cables)
* Behavior is the same whether I use our internet connection or 'borrow' bandwidth from a neighbor's wireless connection (although I'm pretty sure everyone around here uses the same service?)
It seems to be some strange combination of this machine and my connection? I am stumped and really need to be able to upload files for working remotely!
Any advice would be much appreciated!
thanks,
Enola

So after MUCH research and back-and-forth, it appears that my problem here is the upload bandwidth provided by our ISP. They acknowledge there is a problem in our area with upload speed (download speed is excellent) and are apparently working on it. I am still baffled as to why this problem is so much more obvious on my mac mini than my husband's macbook pro, but I'm sure it has to do with all kinds of different variables. We both tried some speedtest sites like the one you mentioned, and we both get crappy upload bandwidth and lots of stalling. At least I know it's not that my machine has something terribly wrong with it. For now, I am making do!
thanks for your advice!

Very slow upload speed via infinity 2 (business) u...

Very slow upload speed via infinity 2 (business) unlimited after phone line fix (street cabinet) ?
Had my line fixed today by engineer (no dial tone).
Download rate near normal but upload = 0.73Mbps!?
I reset modem and router after he left and appreciate my profile is probably in need of some TLC after a weeks line fault, but is this normal in this situation? I heard it can take some time to reprofile my line and before it was fixed it was even worse at 0.10Mbps
Just seems very low considered the line is now operational again.

48Hrs+ on from residential line reconnection my business infinity 2 broadband upload speed is now approaching normal speed levels.
What a 10 days that was all because some ass disturbed the cabling in the street cabinet!
Yes I'm aware I have business broadband and am talking about it in a residential based forum, but my actual phone line is still residential that it is supplied over and the business broadband product is much the same animal as that supplied to residential customers i.e. Infinity 2 Unlimited. Only the mail and option of static i.p. appear different - that is all.
Jeez.

Broadband Speed In West Kensington // Upload Speed

hello there
my name is gabrio, i live in fairholme road in west kensington... i wanted to ask how is the performance with BT broadband 20mbit in this area since i am thinking to request my own line given that at the moment in the flat where i live they have a shared connection which is really **bleep** especially in the evenngs so i want my own.
i read on forums that upload speed is just 448kbit which is a bit of ridiculous to me and i don't think we can get infinity yet in this area so that's what i would expect...
can somebody give me an idea about performance of BT? we should be on the Fulham Exchange if i am not wrong. i see the street cabinets from my window, apartment is pretty new so i think cables are in decent good condition.
many thanks
gabrio
Solved!
Go to Solution.

according to this site http://www.samknows.com/broadband/exchange_search your exchange has been upgraded to 21CN and therefore any phone line should be able to get up to 20mb.. however this is dependant on the distnace you are from the exchange and also the quality of your line.
with 21CN you can get an upload of about 1mb and not the adsl figure of 448kb
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Diabolical upload speed/customer service issues

Before Xmas I decided to switch to BT from Sky as I was hopeful that I would soon be able to get BT Infinity as my exchange (Radlett) was enabled last year. However the next day I phoned back as I had forgotten to check that the service included a static IP address. I was informed that BT do not offer static IP's to residential customers so I was given the option to cancel the switch and stay with BT. I confirmed that I wished to cancel the order and the operator told me that I did not need to take any further action.
On 13th January I received a BT Hub 4 and a text message saying that my BT broadband/phone had been activated! I called customer services and they confirmed that the cancellation request had not been implemented and apologised. They suggested that I use the BT service until I could switch back to Sky. However the speed that I have had with BT has been terrible. I have made numerous calls to report the problem and received conflicting information. I have been promised call backs that never happen. I have been given a "priority" SMS number to request a call back within 1 hour that never happens.
The problem I am having is that the ADSL service randomly drops out altogether (red light on Hub) but the whole time I have very very slow upload speeds. These range from 0.01mb to 0.03mb. This is completely unusable.
I have had numerous line tests and speedtests. The line tests results have come back with different results. Finally they accepted there was a fault and an engineer visited on 20/1/15. He found a faulty cable outside the property which he repaired and said that everything was now fine. However whilst the drop outs have been less frequent and the upload speed is consistently above 10mb, the download speed is still 0.01mb to 0.03mb.
The overseas call centre operators keep reading a scripted blurb about how BT do not give any upload speed guarantees. However when I reported the fault was still there on the evening of the engineer visit I was told that this would be because the line will take 24 hours to settle down and he guaranteed me that I would see a considerable improvement in upload the following day.
My upload speed with Sky was always above 1mb.
Help!
Regards
Justin

Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Re: Upload speed issues

I am tagging on the end of this thread as my issue seems very similar to the OP.
For the record I am on an Openreach fibre converter and HH3
The above has been updated, cycled and repeatedly played with no solution to the problem
After two pointless and highly stressing sessions with the broadband help desk and then a call to customer services who accepted that there seemed to be an issue on my line, openreach then refused to visit as they did not contractually have to guarantee an upload speed. The fact is, until a few weeks ago my upload speed was good and now it is terrible.
If I move to Plusnet, also supplied by Openreach, Plusnet have assured me they will drive openreach to deliver the published capability of the line which Openreach tell them is 56/17. Do I really have to migrate just to make openreach do their job?

In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed improves.
To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username [email protected] and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
However, please note that this will stop any other access apart from the PC
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If not, I'll try again

How to maximize upload speeds

Anyone have any recommendations on how to set up AEBS to maximize upload speeds. Using cable for ISP. Cable modem is connected to an ATA for VOIP (with PhonePower) which is then connected to AEBS. Have a new mac mini connected to AEBS vie ethernet and PB G4 connected wirelessly. Download speeds are generally fine but the upload is slow. This is causing choppy phone calls on the VOIP. My understanding is that this is caused by latency from me to the VOIP server. Callers tell me they have trouble hearing me, but I can hear them fine. I've order new Cat 6 cables to see if that will help. AEBS setting shouldn't affect the VOIP b/c that's infront of the AEBS - hence my hope the new cables will help. But we still do have slow upload on the computers. Thanks for any help.

It sounds like you are being provided with a consumer-grade service from your ISP. The inconsistencies with the upload/download is quite typical as these are normally not guaranteed with this level of service. Business-grade, which (of course) costs more, typically provides guaranteed bandwidth; symmetrical upload/download bandwidth, and static IP addresses.
Remember, you are trying to move voice data over the same line as other computing data ... and probably HD cable TV as well. These will all be competing for that same bandwidth.
If changing the service type is not a desired option, here are some other ways to help with any voice quality issues:
o Use a router that offers a Quality-of-Service (QoS) feature. This will allow you to select which network client gets the most bandwidth. Unfortunately, the AirPorts do not offer this service.
o Make all of your network connections wired. If not possible, then use a radio mode that provides the best bandwidth. For your AEBSn, that would be "802.11n only (5 GHz)"
o Don't perform downloads or uploads with your computer(s) when making VoIP calls.
o Similarly don't stream audio/video on your local network when making VoIP calls.

Infinity upload speeds atrocious at 0.67mbps

Hi,
We have recently upgraded to Infinity broadband with promised speeds of 36 mbps Download and 9 mbps upload.
Allowing ten days for the 'settling in' period we acheived the following using BT's own speed test:
dnload = 34.5
upload = 0.67
Ping = 352.50
This is pretty much the average achieved at different times of day and was also the speeds achieved using Speedtest.net etc all carried out with one laptop on the network via lan cable.
As you can see the upload is atrocious and the ping speed is extremely high.
We called BT customer services and after being told that "Upload speed wasn't important" ( Obviously not an online gamer ) we managed to get the agent to accept the upload speeds were not acceptable and they carried out some tests. They said they had found a network issue in our area and another engineer visit was arranged.
Second Open Reach engineer visit
The engineer arrived and after a quick chat about what the issue was he set about his work.
The engineer was working on the job for about two hours before he came back and said he had looked at all of the kit and checked the lines and as far as he was concerned the line passed the OpenReach acceptable standards test plus he was unable to do anything with the Upload speed.
He gave us a description of what he called "Cable Fill" being the likely reason our Upload speeds never achieve anywhere near those promised, but he did state he had managed to increase our download speed to nearer 40 mbps, the below are now a reflection of the average speeds we are currently getting, as you can see they have actually gotten worse.
dnload = 12.11
upload = 0.67
Ping = 350.50
Before we head down the road of complaining to BT I thought posting on the forum may turn up some valuable advice and further possible explanations as to why our Broadband is not achieving full promised speeds.
Regards
Solved!
Go to Solution.

Hi,
Thanks for the contact ChristopherP, we will fill out the form asap.
Latest as of today
Girlfriend ( account holder ) phoned BT customer services again.
Again we were greeted by another scripted robot. Here is what they had to say
- We were told that 'Upload' speed was not important again and there was nothing they could do about it.
- They had no idea what 'Cable Fill' was.
- Told us to turn the hub on/off as often as possible ( we did this and have continued to do this since first installation with absolutely no improvement whatsoever )
- Only to use Bt Wholesale test ( Common sense surely ? I already use to retrieve the results I post on here )
- They would call back after arranging another engineer visit
GF called at 12:40pm this afternoon and we have not yet received a call back - Nothing new, this is about the fourth time this has occured.
Todays results as of 19:50 9/8/2013
Download Speed (Mbps): 17.00
Upload Speed (Mbps): 0.66
Ping Latency(ms): 208.75
Download speed achieved during the test was - 17 Mbps
For your connection, the acceptable range of speeds is 12 Mbps-38.71 Mbps .
Additional Information:
IP Profile for your line is - 38.71 Mbps
Upload speed achieved during the test was - 0.66Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
Regards

Telstra Cable Ultimate Upload Speed Increse

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