Telstra Gateway Max (C300BD-1TLAUS) does not recognise USB

Hi, I've connected a USB drive to the USB port on the back of the modem, and so far I cannot get the drive to be recognised over the network. The below describes the situation: - The External hard drive is a 2TB seagate, formatted as HFS+ (for Mac)- I've gone into the modem administration and switched on content sharing. Content Sharing-> File Sharing -> USB File sharing: Enabled- My modem is on firmware 5510_V10410- I am using default LAN IP ranges with Dynamic IP (DCHP)- After enabling the file sharing, I can see a folder called TELSTRA-GATEWAY, which has two subfolders called Storage0 and Storage1. Both of these are empty folders. I cannot see any of the existing files or folders already on the external hard drive- To mix it up a bit, I also used a thumb drive in the back of the modem, however I was unable to see anything on that drive as well- On my network I'm running both a MacBook Pro and a Surface Pro 3, I'm unable to see the drives from either OSX or Windows 10. I've scoured through existing posts and tried all the solutions offered against each of those, however unfortunately they haven't worked for me. Any help or ideas would very much be welcome, I've burned a lot of time trying to get this to work! Thanks in advance guys, Khi

Hi ProfessorPhone, Thanks for taking the time to reply. That seems strange that Telstra would retain the ability to enable USB file sharing, in it's firmware management module, but then disable it in the background. Did you or any of the people who had a similar issue, ever get a response from Telstra themselves? Makes me wonder whether I can overwrite the bespoke Telstra firmware, with Netgear OEM firmware, hence the full functionality of the router can then be enabled.... Khi

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Since my initial response I've looked in a little more depth at the track names.
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Firmware update - Cable Telstra Gateway Max - Netgear C6300

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UPDATE 10/06/2015
I have confirmed that the roll out was halted so that additional fixes can be included. Those who already received the most recent update will also receive the next update.
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Professor Phone
I am not a Telstra employee. I have been a mobile customer since 1963
Who are you? Get Smart with the shoe-phone? There were no mobile phones in 1963.

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Telstra Gateway Max (C300BD-1TLAUS) does not recognise USB

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