Telstra pre-paid mobile broadband

Has anyboby managed to setup up a Telstra Pre-Paid Mobile Broadband Turbo on OSX Lion 10.7.1.
The dongle works fine on my WIndows machine so no issues with activation of the sim or account balancwe etc.
I've downloaded and installed the latest version of the software from the Telstra web-site but still no luck. The software installs, but will not connect to the 3G network.

Can I just say that this is a great way around those evil hotels that I am forced to use by my employer ... hotels that have a $25 to $35 charge for 24 hours of data delivered by WiFi or LAN cable to one's hotel room. In the last three years with my previous iPhone 4S and now the 6+, I have been able very simply to tether my laptop (Apple MacBook Pro 15") or tablet (Samsung Galaxy Tab 4 8") to the data allowance on my phone and use the internet without the hotel's massive UNFAIR charges.

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Set up and activate Telstra Pre-Paid mobile broadband

Set Up Your Pre-Paid Mobile Broadband WiFi Device
Activate Your New Telstra Pre-Paid Service

Re: Set up and activate Telstra pre-paid mobile broadband
I currently have internet at 6/320 Manly Road Manly West Qld, but have recently moved, so need to know what my options are on moving the service to my new address.
I tried Wi-Fi from the main house at the new address, as I live in the unit in the back yard, but even with an 'extender' which we purchased today, there is minimal WI-FI.
Is it possible to get a moveable modem so that I can take it anywhere, and have this instead of my current service, I don't need a home phone, what are my options?

Diverting messages from Telstra Pre-Paid 4G Connection Manager to a mobile number

Hi, To find out how much credit i have left, I need to view the SMS alerts via my Telstra Pre-Paid 4G USB + WI-FIt Connection Manager, which is a pain. Does anyone know how (or think of a way) to divert messages sent to my prepaid broadband number to my mobile number (or even an email address)? I'm hoping to download a simple ** laptop-based ** program where I enter the number texts are sent to & then the number they are to be forwarded to. Many thanks.

OK Tom, we may have a work around for you. Do you have an Android device, mobile phone or tablet accessable. If so there's a nifty little app available on the google Play Store called "SMS Call Forward / Divert" that you could download onto that other android device. https://play.google.com/store/apps/details?id=com.smartapps.SMSCallDivert&hl=en Then take the sim from the USB stick, pop it into the phone/Tablet and you can arrange to have any SMS messages that are sent to the number attached to the USB sim to another number. eg your mobile phone. (Then of course put everything back together in the normal way and any SMS that are sent to your USB number go to wherever you've directed them. I know others who in fact have done the same, and it works well.

#MobileInsider – Telstra Pre-Paid 4G My Pocket Wi-Fi Plus

Hi everyone!
Our reviewers have received (or should receive very soon!) their Telstra Pocket Wi-Fi devices and the reviews will begin here.
If you'd like to be chosen as a Mobile Insider or would like to find out more please click here.
and are our amazing reviewers this time around, so watch this space for their feedback.
Please post below if you'd like the reviewers to keep anything particular in mind when they're writing about their first impressions of the devices.
You can read more about the Telstra Pre Paid Pocket Wi-Fi here

Hey! A little bit delayed to the chase but I've been on the move a bit lately, despite this it has been a good environment to test the Pre-Paid 4G My Pocket Wi-Fi Plus device that Telstra graciously provided me with for the #MobileInsider review. Being in the Broadcasting & IT sectors I found the ability to be involved in this review delightful as I had a perfect environment to test it in, I carry an iPhone 6 Plus & Microsoft Surface Pro 3 around with me daily as I not only complete my day job as a radio announcer, but look after a community broadcaster and provide some minor IT support to a couple of other smaller organisations...not to mention the fact I attended a conference a few hours from my place during the testing time.
A video of the unboxing of the device, some first impressions First impressions from receiving the device...the packaging is nice and compact, fresh & funky with enough detail about the product for me to get a good idea of what is can do and what it supports without needing to stand in the store researching the device further before making a purchasing decision. Inside the box you will find the device with SIM already inserted, wall charger and lead, some guides on getting started with the device and the Telstra mobile network, plus a little sticker you can attach to something detailing the default Wireless ID and passcode. Looking at the device more extensively I think it’s a great clean very well rounded design in white with a well placed LCD screen and easy access to the SIM should you need to swap to another or use it with multiple cards. All access to power buttons, one touch Wireless security configs and the SIM point as well as a reset button if things go Pear shaped are spaced reasonably and are not difficult to operate when holding it in your hand. I love the fact that despite the price tag of the unit, the addition of antenna sockets have been added which makes it great for someone who might need to connect an antenna to get some better reception on the device.
Usually you have to pay more money for a device that is capable of taking external antennas. I was a little disappointed from opening the box to find that the device did not have any charge at all from factory packing and I had to plug it in for 3-4 hours before I could get started. Usually I find that manufacturers like to test their devices so that they work straight out of the packet giving the batteries a little base charge…which then in turn gives the new owner a moment to be able to power it up and have a mess about before charging and getting serious. Startup time was less than 30 seconds and it locks onto a signal as fast as a mobile phone.The LCD display is a great source of information at your fingertips.The top half of the display shows how many bars you have, the amount of Wireless Clients that are connected, network activity through the device as it happens and battery status.On the lower half it can display the amount of data you have on your account plus the Wifi network name & password so connecting is a breeze. Configuring with devices was simple, none of my devices had any dramas with selecting the network and entering the passcode…they just worked immediately once connected. I ran into a spot of bother with being able to activate straight from the box and using the device to connect to the activation website, 11PM at night and Telstra’s activation site was not responding…but connecting to my home Internet connection fixed this. Online activation was a breeze as the process seems to have been streamlined a little since the last time I activated a prepaid service. Using the service number on the side of the box along with some personal details and a drivers license, I was able to fill the forms out in less than 5 minutes leaving the rest to Telstra’s activation servers which completed in 5 minutes. I find it very nifty that Telstra not only sends a text to the service but also emails to let you know when the process was completed. Performance of the device was great in several places that I tested it, speed was consistent on any equipment I connected wirelessly with the device and my comparisons with using the network on my mobile phone…it also doesn’t get inconsistent as you share the connection with multiple devices which is a big plus. The device was also able to obtain a good signal in areas where my mobile phone may have found it challenging to lock a consistent 4G connection….like for example at the conference I was at in an RSL club, situated in a basement level room with many concrete and metal obstructions and flaky provided Wifi (I turned the device on and used that instead so I could finish some notes on a presentation I was making). The device also has a web interface that can allow you to keep tabs on your actual data usage, more detailed information on battery power, the ability to read/send text messages as well as adjusting some settings to improve performance like the Wifi signal, a sleep function when the device is not connected to any clients and some firewall functions. I think that along with the Wireless ID & passcode sticker they could have included the default web interface password because for those not reading the quick start guides fully it could be a small challenge to figure out what the password was. I immediately thought a group of standard default passwords and was able to enter the config page easily. Battery was as I would expect with any modern mobile network connected device, enough to get you through a day of moderate usage…some would find this a concern but you can use the device while it’s charging as well and there are many affordable options including USB car charger jacks and recharging packs you can connect it up to when you are short of juice. Aside from the activation hassle I thought it was a great unit, for the money you are spending to get it the device comes with 3GB to get you started and packs so many features into a device you can carry around in your pocket and have at your dispense when you need Internet on the go. I would recommend this product to friends and family that need something that is not too complex and not expensive to configure and get going online using the Telstra mobile network. The device was easier to use as a wireless hotspot than using my mobile phone, which despite a simple settings change does not seem to want to consistently work with my Microsoft Surface Pro 3. This device would work great for those with basic computer skills after initial setup given the simple controls to turn the device on on and off and having connection info at your fingertips on the colour screen.

Telstra Pre-Paid 4G USB

I am using my daughters Telstra Pre-Paid 4G USB while on holiday. We recharged on the 3rd July with $30 3GB only to have it run out within 10 days. I purchased another recharge this afternoon of $50 for what I thought was 5GB and within a space of a couple of hours I am now at 3.971GB. The account says my history is 15/7 19.21 55275kbytes. I do not have updates running and only view my emails in Outlook yet I am getting through so much data which I can't afford especially being a pensioner. Any insights would be greatly appreciated.

Hello,On your phone etc....Make sure you are logged out of facebook.Also go to Mobile data and turn off "background data"Depending on the device/s you are using, press the home button and swipe off all apps you are not using, as they may be running in the background.In Data usage, you should be able to see what apps etc are consuming mobile data.Hope that helps

Tried to drag a progam to the trash but each time I did a window pops up and say that i cant moved it to the trash as the application is open.. the program i wish to uninstal is a pre-paid mobile broad band a

I tried to drag the program i wanted to uninstal to the trash but each time i try a window pops up and tells me i cant as the application is open and i know it,s not??? the program i want to uninstal is a pre paid mobile broad band, thank you Marie
I have tried going to the program it self but no where can i find how to uninstal it . I,m getting very frustrated with this C.P as at least with windows you went straight to the control panel and went to ADD/Remove, and clicked onto the program you wanted gone and clicked on it and it uninstaled . GRRR

I assume that the app didn't come with an uninstaller application/script?
If you definitely want to trash it have a look in Activity Monitor and your Login items, as there may be something running in the background that is preventing it being trashed.
System Preferences>Users & Groups (or Accounts depending on OS), Login items tab and delete anything that pertains to the app you want gone.
Next, Utilities Folder>Activity Monitor, have a look to see if there is anything running with the name of the awkward app. Select it and click on the the big red 'quit process' button. Now try and trash it.
If you are still having trouble you could try downloading the free AppCleaner:
http://appcleaner.en.softonic.com/mac

If I buy a Telstra Pre-Paid Wi-Fi 4G can I connect my Mac PC to it?

If I buy a Telstra Pre-Paid Wi-Fi 4G can I connect my Mac PC to it?

If your machine came with Lion preinstalled, you cannot use it on another machine. It is tied to the machine it came with. You are allowed to make a one time transfer of the OS when you sell the machine as long as it remains with that machine.
If you purchase Lion from the app store, you are free to install it on as many Macs as you own - however, if/when you sell one of those Macs, you are required to uninstall Lion as the license is not transferable and you need to reinstall the original OS.
You can read the SLA for yourself - the link to the downloads to all licenses is here:
http://www.apple.com/legal/sla/

How to unlock your Pre-Paid Mobile

Find myself overseas (Europe) and guess what...... Forgot to unlock the phone.Have just read about unlocking, how to get the MEI number etc. etc. BUTTo do THAT you have to be in a service area. Telstra is NOT in the Netherlands. So, spent a lot of money getting a Telstra bundle which INCLUDES access to the FON network, apparently tens of millions of WiFi hotspots all over the world. This then allows me to use my home internet allowance.I have sofar been to 3 Telco shops here to see how I might still be able to so without the FON app on my phone but the trouble is: No one here seems to have heard of this FON network????? So yes, my own stupid fault not unlocking my phone (But I would have bought a second el cheapo handset rather than give Telstra MORE money AGAIN) but have I once again been conned by another Telstra ""almost true"statement regarding these wifi spots???? And is it really impossible to unlock my phone from here???

You can call Telstra from overseas via +61 4 39125109 or +61 2 9396 1193. They can then put you through to the prepaid unlocking team who will walk you through the process involved, and possible costs, to unlock your phone.

Connection Manager for our Post-Paid USB Mobile Broadband devices

Windows and Mac users can download the Telstra Post-Paid Mobile Broadband Connection Manager for USB devices.
Download for the Telstra Post-Paid Mobile Broadband Connection Manager:
Bigpond Mobile Broadband Users:
For Windows users (ZIP, 33.9 MB) - Version 3.17.30227
For Mac users (DMG, 11.4 MB) - Version 3.15.20905
Telstra Mobile Broadband Users:
For Windows users (ZIP, 33.9 MB) - Version 3.17.30227
For Mac users (DMG, 11.4 MB) - Version 3.15.20905
When downloading this update, your data allowance will not be affected. The Telstra Post-Paid Mobile Broadband Connection Manager can send and receive SMS. Just open your Connection Manager and click on the My Messages button to get started.

Hi Elise, What prepaid device did you purchase, so we can assist you better with that? What happens when you plugged the device into your computer? Did anything auto-run? Are you able to read the device's contents? There should be a file in it which you should be able to load as well.

Pre-Paid SMS alerts and confirmations

Depending on the device being used, Pre-Paid services can receive the following alerts and confirmations:
Pre-Paid service activation alerts
Low credit alerts
Main balance expiry alerts (four days before expiry)
Bonus and Plus Pack low balance alerts
Account deactivation alerts (32 days and eight days before the service is deactivated)
Change of Pre-Paid offer confirmations
Scheduled and automatic recharges
BlackBerry BIS subscription cancellation
Pre-Paid marketing messages
Global roaming alerts
Subscriptions and purchases, including MessageBank
Mandatory service messages
Occasional Telstra service messages
How to opt out of Pre-Paid SMS alerts and confirmations
While you can opt out, we strongly recommend you don't, as alerts and confirmations are a great way to stay on top of your balance and expiry dates.
To opt out, text the word 'stop' to 125 8884. This is a free service. You'll receive a confirmation message, but due to scheduling it may take up to 24 hours for all alerts to stop. Note, mandatory SMS notifications will still be sent.
These may include:
Mandatory confirmation of self-service options, e.g. recharges, change of offer and Plus Pack purchases
Pre-Paid marketing offers with a separate opt out
Mandatory global roaming alerts
MessageBank notifications
Occasional Telstra service messages
If you opt out of Pre-Paid SMS alerts and confirmations, you can still check your balance and expiry dates using your device or online. Find out more about Managing your Pre-Paid service.
To opt in again, call our Pre-Paid customer service team on 125 8880.
Change your contract details
Log in to My Account and edit your 'Personal Details'. Register for My Account to access all your account details in one place, recharge, check your balance, view your usage history, get tax statements and more.
View SMS messages using a mobile broadband device
Using USB devices, messages are sent to the Connection Manager. If you're connected using a Wi-Fi hotspot, access messages on your device at http://m.home
Check your device user manual to learn if it's SMS capable, or follow these steps:
Step 1
Connect your Pre-Paid mobile broadband device
Step 2
Type http://m.home into your browser
Step 3
Click the 'SMS' tab to see if you can view SMS messages

It doesn't address what I needed help with
I am in Malaysia with Telstra Long Life so I can receive my banking secure code when necessary from St George. However, it never arrives in time, if at all. So basically the service is useless for me and I have wasted $80. What can be going wrong and how can i ensure I receive a bank secure code sms in time that I can use it before the banking website cuts it off?
I also cannot see on the My account page where I can get the online help. I think this should always be in the bottom corner of the page as I have spent ages looking for it - depending where you are on Telstra's site, sometimes it is there and sometimes not. VERY confusing.
Thank you Janet Mills

Want to use telstra bigpond mobile wi-fi 4g as a pre-paid after finished 2 year contract

I have finished a 2 year contract and post paid plan on a Netgear aircard 760s and want to use it as a pre-paid but have been told it will not work with a pre-paid sim card. But looking up your websit for pre-paid mobile modems and it is included in the list of modems. Can I use a pre paid sim card in it or not?

If it is a BigPond plan you had then it will not work correctly if at all as the 'BigPond devices will only work on the Telstra network and with a BigPond plan', if it was a Telstra plan then it would work as these are a normal phone service.
Easiest way to tell them apart is on your bill a BigPond one will have an email address, a Telstra one will have a mobile number... otherwise the main difference is that the BigPond one is shaped/slowed and the Telstra one has excess data.
You can in theory have the BigPond ones unlocked to work with Pre-Paid however as their firmware is optimised for the BigPond service it may still not work correctly.

Porting from Pre-Paid to Post-Paid

I have a Telstra Pre-Paid plan, and want to port to a Telstra Post-Paid plan. I am currently overseas, and so am unable to do it in person at a Telstra store. I have been told that I can get the credit assessment done by the 24-7 Chat team, but I would require a new blank SIM (which I would be unable to get, given I am travelling). Is there any way that I can port across without requiring a new SIM?? Thanks

That seems unusual... I know that with the reverse, going from post-to-pre paid doesn't need a new SIM card... I would suggest giving the disconnection team a call, they deal with the order for the reverse of it so might be able to help in that way as well... 132200 and say "Disconnection"

Pre-paid sim activation

Moved to Pre-Paid Mobiles. Please click on link above to view post.

No problems. Best of luck with it all... You may also find the Data Configuration infomation helpful to help get the data part of it working if it doesn't work right straight up.

Free Will to Purchase a Samsung S5 mobile at Telstra for any Pre-Paid Telstra customer

Why have Telstra decided not to offer the Samsung S5 mobile as a prepaid phone. I am a very long time customer and think Telstra is behaving like a dictatorship in refusing to allow me to purchase a Samsing S5 mobile outright in their Hornsby NSW store. So now my question for the Telstra community is if I go to a competitor and buy this phone outright as I just simply want to do, will I be able to keep my same number and go back to a Telstra store to have the phone activated and my current number carried over once I purchase a new sim card? Again, I am a very unhappy Telstra customer. Telstra shoujld not be able to make these sorts of decisions about shortlisting and shortchanging the range of phones available to loyal customers wish simply to have a pre paid account.

Telstra do allow outright purchases of phones from Telstra stores, however some stores are franchisees/licensees and may not always follow the company standard... however it is usually only not allowed when they are having issue with stock (for example just after the release of a device while stock levels are limited and demand is high).
Having a look at the store in Westfield Hornsby, that looks like it is a licenced store, so that is disappointing that they will not but it is their loss, however there is a JB Hi-Fi in that same shopping centre listed - JB Hi-Fi are both a Telstra Dealer and a Samsung Partner, so they would be able to sell you the phone outright and arrange a replacement SIM card for you for your Telstra service if needed as well.

TS3992 I have a pre paid Wi Fi with telstra for 12 months and yet I get the message of this I pad has not been backed up I have no idea how to back it up can you help. I have the same problem with my I phone withTelstra please tell me how to back them up

Hi I have an I pad 64 gig and internal wifi bought about 2 months ago. it keeps coming up with a message "this i pad has not been backed up" I have no idea how to do it can you help.
I also have an I phone 4s with the same message both are with telstra the I pad has a 12 month pre paid wifi contract and the phone is on a monthly contract.

Sounds like you actually paying for cellular service and you really need to be on wifi to backup your ipad/iphone.
Normally you have to be connected to wifi and you can do manual backup by going to Settings- icloud- storage and backup and pressing backup now button. Start with your ipad, usually size of the backup smaller and return here if you encounter a problem.

Telstra pre-paid mobile broadband

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