Telstra Velocity/NBN Super Fast Broadband Add On Error

Have recently moved to a new address with Velocity enabled and the broadband was enabled on Friday. I want to enable the Super Fast Speed Boost and the option is there in my account, however when I go to add it I get an error "Sorry, there is an error while processing your request. Please try again later." Is this just due to the fact the service has to be up and running for a while before I can enable that add-on? Stef

It may be. It can sometimes take a few days for all the systems to talk to each other.
If you want to check if it can be done now, manually, then you could jump on Live Chat and ask them to see if it will go through for them.
https://livechat.telstra.com/TCOM:Crowdsupport:Consumer

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