Template help in cs6

I am working in cs6 on a cd design project. It's a four panel cd design and I have each page saved as a file. The cd replication company I am using supplied a template to place each page on their template. First, when I try to copy and paste the file on the template, only the background image is there, why isn't my whole file pasting there. Second, how do you get the template lines to show up?  When I pasted, the background image covered up the template. It is sad that the company I am using will only accept certain program files, mostly adobe, yet I have had no help from them. They said they don't work in adobe. I'm using a Mac computer. I would really appreciate any help, I'm trying to finish the artwork for my husbands band new cd.  Thank you!

What format is the template you are trying to paste into?
In general when doin a project like this the guides and instructions onthe vendor's templates would be on a separate layer so they can be turned off. If you need to see the guides behind your image, turn off the visibility for the image temporarily in the Layers panel, or reduce it's opacity temporarily in the Effects panel.

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