Temporarily can't hear caller during a call, but they CAN hear me.

During a call I temporarily can't hear the caller but they CAN hear me. The sound on my end is completely dead. After 20-30 seconds the sound usually comes back. My AT&T bars are all filled up so it's not because I'm in a bad cell or coverage area. It doesn't seem to matter if I'm calling someone on their home or land line or on their cell, or if I'm calling from inside my home or when I'm out.
I called tech support a couple times and their last suggestion was that the cover I have might be interferring with the sensors in the phone somehow. The speakers are all uncovered though. I have the iSkin for the iPhone, which I really like.
I have updated my iPhone software to 2.1 and I've completely restored my phone back to the original manufacturer's settings but so far it hasn't helped. I was wondering if anyone else has had a similar experience and if you think the case may be the cause of the problem.
I have an appointment to bring my iPhone in to an Apple Store but thought I'd post this before going.
Any thoughts or recommendations would be great.
Thank you.

I had the same problem and it was the thin film skin I had on the screen. There are sensors in the black area of the screen by the speaker which are affected by the plastic cover. I dropped the phone about a foot and shattered the screen the first week and decided the loss of the sensor was better than paying apple another $300 for a rebuilt phone.

Similar Messages

I connect my iphone5s to my 2015 Terrain using Bluetooth, when I make a call I can hear the caller but they can't hear me. Anyone else have this problem? How did you resolve it? Other phones connect and work perfectly.

NNeed help I connect my iPhone 5s to Bluetooth in my 2015 GMC Terrain. When I make a call i can hear them but they can't hear me. Anyone else have this issue? How did you resolve it. Other phones work fine, just not my phone.

Hello Sandylynn,
After reviewing your post, it sounds like you can connect the device with Bluetooth and make and receive calls but they dont hear you. I would recommend that you read this article, it may be able to help the issue.
If your voice is too faint or sounds unclear using iPhone, or iPod touch - Apple Support
People can't hear you during a phone
Thanks for using Apple Support Communities.
Have a nice day,
Mario

HT2188 I can hear caller but they can not hear me except when using speaker phone

I can hear caller but they can not hear me except when using speaker phone

First of all, make sure that your iPhone as the most recent iOS available. Check in "Settings>General>Software Update".
One other problem could be your microphone. Does it work for anything else other than a call?
Good-Luck!
kpower28
Please mark this as "solved my problem" or "helped me"!

I can hear caller but they can not hear me

I can hear caller but they cant hear me

First of all, make sure that your iPhone as the most recent iOS available. Check in "Settings>General>Software Update".
One other problem could be your microphone. Does it work for anything else other than a call?
Good-Luck!
kpower28
Please mark this as "solved my problem" or "helped me"!

I can hear caller but they cant hear me

Hi
When I receive a call on my iphone 4s i can hear the caller but they cant hear me.
When I call the caller back there are no problems.

i dont want to use the earphone with a mic though, i want to be able to receive and to make calls without the earphone with a mic. but my problem is, there is no sound at all coming from the speakers that you put near your ear when your calling

When making a phone call on my iphone I can hear the person that i am calling but they can not hear me

when making a phone call on my iphone,I can hear the person that I am calling but they can not hear my voice

My first new iphone4 was received and installed complete.
Nothing to hear when i was calling, only when I used loudspeaker.
complete reset and reprogrammed Iphone, same result.
Called Apple support and received a new Iphone4 next day.
Updated and programmed.
It works.
2 weeks ago My son's iphone4, same problem, could only call with loudspeaker??
Anyone an Idea.

I can hear the caller, but they can't hear me?? This is my second iphone and it's happened on both?

Does anyone have any suggestions??? I can hear the caller, but they can't hear me!

Here's the problem I faced. I have a iPhone 4 with AT&T. I have the latest iOS 5.0.1. When on a voice call the other party was unable to hear my voice. The other party couldn't hear me even if I used the white ear buds that came with the phone or even on speaker phone. All other features of the phone worked. I could even Facetime, record voice memos and use Voice Control. So I knew it wasn't a hardware problem. AT&T installed a new SIM card. Apple had me reset everthing and even do a restore. I even went to an Apple store and an Apple Genius couldn't figure out why only phone calls didn't work. He ran a diagnostics on the phone and everything checked out. His only option was to offer to sell me a replacement phone for $149, since mine was out of warranty. So today I continued my search for an answer and came to this page (https://discussions.apple.com/message/16912532#16912532) and noticed the little green checkmark under the "More like This" section for "Re: iOS 5 Bluetooth Bug". So I thought to myself, if theres a connection on this page, maybe it is my problem. It was worth a shot at least. So I turned Bluetooth off on my phone and now the other party can again hear my voice again on phone calls. All this and I resolved my own problem and didn't have to spend $149. CRAZY!

I can hear the caller, but they cannot hear me when I use the speaker function on my iPhone4. Are there any fixes?

I can hear the caller, but they cannot hear me when I use the speaker function on my iPhone4. Are there any fixes?

Basic troubleshooting steps outlined in the user guide are restart, reset, restore from backup, restore as new device. Try each of these steps until your problem is solved. If these steps fail to solve your issue, then you'll need to bring your phone into Apple (or an authorized service provider in your area) for evaluation.

Has anyone had trouble with the LG 3 Cosmos when a call comes in; I am not able to hear from the caller, but, they can hear me? The volumn is turned up but I can't seem to resolve the issue? Thanks

Has anyone had trouble with the LG 3 Cosmos when a call comes in; I am not able to hear from the caller, but, they can hear me? The volumn is turned up but I can't seem to resolve the issue? Thanks

Oh no, Robinbird18! This is not what we like to hear about your cell phone. It makes it pretty hard to have a conversation with someone when you can't hear them. If you make a phone call out are you able to have a conversation with someone without any issues? How long has this been going on? Have you tried to use the phone on speaker phone to see if that works at all? Please keep us posted. KevinR_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Can someone please help? Recently just had my iPhone 4S reconnected. I've now waited the 24 hours that you need to wait till everything goes back to normal. However on a phone call I can hear whoever I'm calling but they can't hear me?

Can someone please help? Recently just had my iPhone 4S reconnected. I've now waited the 24 hours that you need to wait till everything goes back to normal. However on a phone call I can hear whoever I'm calling but they can't hear me?

i had the same problem a few weeks ago and i had only had my 3g iphone for a few weeks. It was as if i was on permanent mute. I could hear others fine, but they couldn't hear me, even if i used speakerphone or even a bluetooth.
i took it to an apple store and they did a real quick test (they first did a system restore, then they took my phone and tried calling another employee). Once they validated it wasn't working, they replaced my phone quickly with no questions asked. Just make sure to back up everything on I-Tunes before you go in so that you dont lose any info. might want to do the restore before you go in, as well, otherwise you'll have to wait for them to do it at the store, which takes them 15 mins or so.
Hope this helps.

Can u plz tell me I hav problem with I phone 4 which I can hear their call but they can't hear my voice

Can u plz tell me I hav problem with I phone 4 which I can hear their call but they can't hear my voice

Get help with hardware features on your iPhone, iPad, and iPod touch - Apple Support

I can't hear an incoming call, but they can hear me

I can make a call, and it connects but I can't hear the person I'm calling. They can hear me. I figured out that I can hear only if I set the call on Speaker.

I have been told that the microphone is broken so will have to go to Apple to get it fixed! Explains the problem!

When making a phone I can hear the other caller but they can't hear me

No one can hear me when i make I phone call but I can hear them ??? I've tried the voice memo and that seems to work fine !!! Has Any one got any ideas that could help me please ???

you need to isolate wetyher or not its a hardware issue.
make a voice memo. (if there is sound then, your bottom mic is fine.)
Make a video (if there is sound then your speaker mic is fine.)
if those dont work restore to factory settings and setu p as new, if the issue persists, setup replacement
if you have sound, try resetting your network settings. (settings general>reset>reset network setting THIS WILL DELETE ANY SAVED WIFI PASSWORDS.)

When I make a call I can hear the person I call but they cant hear me. But when I put my phone onto loud speaker they can hear me then ?

Hi I have recently had a problem with my Iphone 5. When I make a call to someone I can hear them fine but they cant hear me unless I turn it to loud speaker then they can hear me, I can still talk to siri and on face time but not for a normal call. What would be making this happen ???

Hi Kel134,
Welcome to the Apple Support Communities!
I understand that you are having microphone issues on your iPhone when you place a call to someone and they cannot hear you unless you activate the speaker function. In this situation I would recommend the steps in the following article to help isolate and resolve the situation.
iPhone: Microphone issues
http://support.apple.com/kb/ts5183
Resolve the issue
Follow these steps, testing after each.
Make sure nothing is plugged in to the jack connector.
Make sure nothing is blocking any of the microphones (refer to the pictures below to find your device's microphones). Check for these:
Dirt or debris
A screen protector or case
When you're holding your phone next to your ear, make sure you don't block the microphone with your fingers or shoulder and make sure to speak into the microphone
Turn the iPhone off and then on.
Update to the latest version of iOS.
If necessary, find general iPhone hardware troubleshooting suggestions.
For further assistance, contact Apple Support.
I hope this helps,
-Joe

I can hear person who is calling but they can't hear me

I have had my iphone for about 71 days now. I did a power on and off reset yesterday and since then when I make/get a phone call I can hear them but they can't hear me. I was on the phone yesterday for over 5 hours with att and apple and no one would do a thing. Finally at about 11:30 pm last night an apple rep told me she was going to talk with her manager to see what to do and call me back and never did. I was on hold for over an hour today and still got no where. I was previously with Verizon for about 10 years and only switched due to the iphone and now I am about to call it quits and go back if no one can help me with this matter. I rely on my phone and waiting over a week for a new one is unacceptable. I have tried every thing that I can find.

i had the same problem a few weeks ago and i had only had my 3g iphone for a few weeks. It was as if i was on permanent mute. I could hear others fine, but they couldn't hear me, even if i used speakerphone or even a bluetooth.
i took it to an apple store and they did a real quick test (they first did a system restore, then they took my phone and tried calling another employee). Once they validated it wasn't working, they replaced my phone quickly with no questions asked. Just make sure to back up everything on I-Tunes before you go in so that you dont lose any info. might want to do the restore before you go in, as well, otherwise you'll have to wait for them to do it at the store, which takes them 15 mins or so.
Hope this helps.

Temporarily can't hear caller during a call, but they CAN hear me.

Similar Messages

Maybe you are looking for