Temporarily unable to tune a channel

I just traded "up" to X1 from my normal Xfinity boxes.  After connecting one DVR box and 2 satellite boxes, only one of the satellite boxes gets my HD channels.  The other 2 boxes only get basic channels and no HD.  All fittings are tight.  The odd thing is the only TV that showed a weak signal was the one that gets all the channels.  The other two get good signals but won't tune all the channels.   I tried unplugging the unresponsive satellite box for 30 seconds and then trying again.  Now the remote won't work on that box.  Can I fix this?

Call in to 877-896-8678 to have your entitlements and proper rate codes for the 2 boxes checked

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    We had a power outage last night and the main box is giving a message XRE-00018. Called comcast and the technician stated he reset the box twice but issue is stil the same. Can someone please help!!

    Hello Radron26
    I am sorry for the delay in response to your post, I was not in the office yesterday. I have checked you account and I saw a ticket was opened for XRE-00250 error message. Is this the correct error code you are seeing on your screen?
    I also saw that the box in the master bedroom is offline, meaning its not connected to the coax cable or it is connected but the coax is not giving it signal. Please verify the connections and make sure the cable is not damaged in any way. 
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  • Main X1 box constantly unable to tune to channel or XRE-00021 error code.

    Got the X1 installed almost a month ago and had nightmares with the companion box.  Finally got it all straightened out after a week of no TV.  Well here we go again.  The main X1 box worked well for about 3 weeks, but now I am constantly getting either a cant tune to channel or XRE-00021 error.  Sometimes when it does tune to these channels, the picture is very pixelated.  A few years back I had a problem with the signal at this location and Xfinity came out and fixed the line, so I would assume with both that repair, the fact the installer said the signal was great, and that he put an amp and a new splitter on the main line of the house that it isnt a issue with signal.  There is no splitter at the X1 box.  I have power cycled it a few times and it may help a channel or two but some continue to be unavailable.  There is no rhyme or reason on the channels, the channels change as to what is or isnt available.  

    Well here we go again. The main X1 box worked well for about 3 weeks, but now I am constantly getting either a cant tune to channel or XRE-00021 error. Sometimes when it does tune to these channels, the picture is very pixelated. A few years back I had a problem with the signal at this location and Xfinity came out and fixed the line, so I would assume with both that repair, the fact the installer said the signal was great, and that he put an amp and a new splitter on the main line of the house that it isnt a issue with signal. There is no splitter at the X1 box.
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    10/07 22:47:42.979
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    042C 2AAC
    10/07 22:47:42.979
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    042C 2AAC
    10/07 22:47:42.990
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    042C 2AAC
    10/07 22:47:42.991
    01 DPMTaskController.cs(70)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 2AAC
    10/07 22:47:42.993
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    10/07 22:47:43.009
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 2AAC
    10/07 22:47:43.009
    27 CommonLoop.cs(343)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    NORMAL DatamovePollingCmdTimeoutInMin = 30
    042C 2AAC
    10/07 22:47:43.021
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
    NORMAL ExecuteTask(job=eab9800f-4eb7-46b2-83bc-c2ff2c6adb0d) - Starting task instance
    042C 092C
    10/07 22:47:43.023
    02 EventManager.cs(98)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    NORMAL Publishing event from TaskInstance.cs(406): TaskStart, [TaskID=a2c49c70-696b-423d-8aaf-7898c1feb403]
    042C 092C
    10/07 22:47:43.115
    01 TaskInstance.cs(442)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    NORMAL Task: Initial transition enqueued, startState='Backup.StartState'
    042C 1A54
    10/07 22:47:43.116
    27 BackupMachine.cs(1919)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 2FC8
    10/07 22:47:43.135
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 2AAC
    10/07 22:47:43.146
    27 DatasourceServerTypeLock.cs(395)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    NORMAL Server e9a3e229-5f73-4223-845f-e2038860e74b is not already registed to Acquire a lock, Registering the server now for the task a2c49c70-696b-423d-8aaf-7898c1feb403, IsDatasoureServerTypeLockNeeded = False
    042C 2AAC
    10/07 22:47:43.147
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 2AAC
    10/07 22:47:43.156
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
    NORMAL UnlockServer() of ReplicationOperationTypeLock, returning
    042C 2AAC
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 1F90
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    10/07 22:47:43.422
    01 TaskInstance.cs(798)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING Task Diagnostic Information - <?xml version="1.0" encoding="utf-16"?>
    042C 1F90
    10/07 22:47:43.422
    01 TaskInstance.cs(798)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING <TaskExecutionContext>
    042C 1F90
    10/07 22:47:43.422
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 1F90
    10/07 22:47:43.422
    01 TaskInstance.cs(798)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING  <PrmDatasourceId>a87a4dea-2e19-4456-ae3b-e5ce01c10351</PrmDatasourceId>
    042C 1F90
    10/07 22:47:43.422
    01 TaskInstance.cs(798)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING  <PrmActiveNodeName>skafs.srvs.org</PrmActiveNodeName>
    042C 1F90
    10/07 22:47:43.422
    01 TaskInstance.cs(798)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING  <PrmLogicalReplicaId>342784c2-f783-487d-be78-154a5a17193f</PrmLogicalReplicaId>
    042C 1F90
    10/07 22:47:43.422
    01 TaskInstance.cs(798)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING  <PrmDatasetId>0cbb5339-0af5-4e70-9882-ed118a191890</PrmDatasetId>
    042C 1F90
    10/07 22:47:43.422
    01 TaskInstance.cs(798)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 1F90
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 1F90
    10/07 22:47:43.422
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 1F90
    10/07 22:47:43.422
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING  <TEErrorState>Backup.CheckConcurrencyPending</TEErrorState>
    042C 1F90
    10/07 22:47:43.422
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING  <TEErrorDetails>&lt;?xml version="1.0" encoding="utf-16"?&gt;
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    10/07 22:47:43.422
    01 TaskInstance.cs(798)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    10/07 22:47:43.422
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    042C 1F90
    10/07 22:47:43.422
    01 TaskInstance.cs(798)
    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING  &lt;q1:Parameter Name="datasourcename" Value="P:\" /&gt;
    042C 1F90
    10/07 22:47:43.422
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING  &lt;q1:Parameter Name="servername" Value="fs.org" /&gt;
    042C 1F90
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
    WARNING  &lt;q1:Parameter Name="replicaid" Value="342784c2-f783-487d-be78-154a5a17193f" /&gt;
    042C 1F90
    10/07 22:47:43.422
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    A2C49C70-696B-423D-8AAF-7898C1FEB403
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    Keywords:      Classic
    User:          N/A
    Computer:      host1.ourlocaldomain.local
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    Faulting module name: FileWriterHelperPlugin.DLL, version: 4.1.3313.0, time stamp: 0x50ad994d
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    Faulting process id: 0xe7c
    Faulting application start time: 0x01cec4d870046a62
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    Faulting module path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL
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        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-10-09T10:15:17.000000000Z" />
        <EventRecordID>109798</EventRecordID>
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        <Computer>host1.ourlocaldomain.local</Computer>
        <Security />
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        <Data>4.1.3417.0</Data>
        <Data>52011087</Data>
        <Data>FileWriterHelperPlugin.DLL</Data>
        <Data>4.1.3313.0</Data>
        <Data>50ad994d</Data>
        <Data>c0000005</Data>
        <Data>000000000002ba9f</Data>
        <Data>e7c</Data>
        <Data>01cec4d870046a62</Data>
        <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe</Data>
        <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL</Data>
        <Data>b1b1f6ed-30cb-11e3-acc1-00155d079701</Data>
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    Source:        Application Error
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    Event ID:      1000
    Task Category: (100)
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      host2.ourlocaldomain.local
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    Faulting module name: FileWriterHelperPlugin.DLL, version: 4.1.3313.0, time stamp: 0x50ad994d
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    Faulting process id: 0x71c
    Faulting application start time: 0x01cec4d870669e98
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    Faulting module path: C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL
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        <Provider Name="Application Error" />
        <EventID Qualifiers="0">1000</EventID>
        <Level>2</Level>
        <Task>100</Task>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2013-10-09T10:15:22.000000000Z" />
        <EventRecordID>54725</EventRecordID>
        <Channel>Application</Channel>
        <Computer>host2.ourlocaldomain.local</Computer>
        <Security />
      </System>
      <EventData>
        <Data>DPMRA.exe</Data>
        <Data>4.1.3417.0</Data>
        <Data>52011087</Data>
        <Data>FileWriterHelperPlugin.DLL</Data>
        <Data>4.1.3313.0</Data>
        <Data>50ad994d</Data>
        <Data>c0000005</Data>
        <Data>000000000002ba9f</Data>
        <Data>71c</Data>
        <Data>01cec4d870669e98</Data>
        <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\DPMRA.exe</Data>
        <Data>C:\Program Files\Microsoft Data Protection Manager\DPM\bin\FileWriterHelperPlugin.DLL</Data>
        <Data>b4680c67-30cb-11e3-ba10-001dd8b71c0e</Data>
      </EventData>
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