Terminal Server Session Freezes/Hangs

Hi,
Just a little background info, I have a terminal server farm running Windows 2003 R2 Enterprise behind a hardware load balancer and I am utilizing the session directory service.
The issue I am running into is users’ terminal sessions will freeze up when they reconnect to their existing session. There are two scenarios that this happens. When a user moves from one desk to another and they log into the terminal server and reconnect
to their session or after a period of inactivity their session will lock them out and then they log in. All the user gets is usually only a partial display or just the desktop backgroup and the session doesn't respond. I used to just kill their session and
have them log back in but now I have narrowed it down to the OUTLOOK.EXE process. If I log into the server they are on and kill their Outlook process their session starts to respond. I have noticed that Outlook will be utilizing 2% to 10% CPU when it is occurring.
We are running Office 2010. It seems to be random and very frustrating.
Any help would be greatly appreciated.
Thanks

Hi,
Thanks for your posting.
According to your issue, I can let you know some solutions but before that want information from your side.
a. How many clients are logged in TS session at a time?
b. Have you tried by disabling Offloads?
   Information regarding Offloads:
   http://support.microsoft.com/default.aspx/kb/951037
c. You check the performance of your server by using Performance Monitor tools and can capture logs.
   http://technet.microsoft.com/en-us/library/cc749115.aspx
Please install the required hotfixes available for the issue.
1. Terminal Server and connected Terminal Services clients pause when a Terminal Services client logs on or logs off (KB 324446):
   http://support.microsoft.com/kb/324446
2. A Windows Server 2003-based or Windows Server 2008-based terminal server stops accepting new connections, and existing connections stop responding (KB 956438):
   http://support.microsoft.com/kb/956438
Might This Helps!
Thanks.

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Make Certain that you Had the Server In "TS-Install" Mode When you Installed Acrobat. It Is In your Control Panel. I Have Pasted the MS Help File Below.
Install Programs on a Terminal Server
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After the application is installed, you must put the terminal server into execution mode before remote users begin using the application. The Install Application on Terminal Server tool will automatically put the terminal server into execution mode when it is finished running. To put the terminal server into execution mode from a command prompt, use the change user /execute command.
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Some programs may require minor setup modifications to run correctly on a terminal server.
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The program has compatibility issues that may affect other programs.
A single program and the number of associated users may fill server capacity.
For more information about the change user command-line tool, see the Terminal Services Command Reference (http://go.microsoft.com/fwlink/?LinkId=89674).
For more information about deploying programs on a terminal server, see the Terminal Server page on the Windows Server 2008 TechCenter (http://go.microsoft.com/fwlink/?LinkId=79608).

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aaa new-model
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service tcp-keepalives-in
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the

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We have the same problem and we still looking for a solution.
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Dear Forum!
I'm having some trouble with Photoshop freezing over a period of ~20 minutes when you (1.) user the eraser with special brushes and (2.) copy and paste material from a PDF to Photoshop. As you might notice by the size of this post i'm getting quite depserate over here and need some help.
A Little background information...
Photoshop CS6 is installed on a terminal server with ~25 Active users where 3 of them are using Photoshop.
The operating system on the server is Windows Server 2012 R2.
There are no additional add-ons just a plain installation of Photoshop in that matter.
The server uses 40-60% of the memory most of the time (mostly a bit less, some times a bit more but never 100%) and 40% of the CPU.
There's enough space free on the disc.
The problem in detail...
There are two occasions where the freezing has occured most of the time. After it hangs for the first time, it will happen everytime you do any of the operations over a period of ~20 minutes and it's Mutual for all users. When it freezes, the whole terminal session freezes but the program i still responding (it's not getting set to "not responding") when viewed from Another user through the task manager. Ending the process as an administrator sometimes work, although from the moment i end he proces it takes about 10-60 seconds Before the program actually Closes and the user gets back Control. The easiest thing to do most of the time is if an administrator forces them to log out.
1. The first occasion is when you use the eraser with a brush that's not standard but manually added. The names of the brush packages used are:
Extacy__Elemental
KKC_Fractal
Kornkid's_Grunge_Set
and the problem is with all brushes inside those packages. The way i evoke the problem is the following:
     1. Start Photoshop
     2. Create new
     3. Fill the background with any color
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2. The second scenario when the problem occurs is when the users copy something from a PDF to Photoshop. The way i evoke this is:
     1. Open a PDF
     2. Select area and copy it
     3. Open Photoshop
     4. Create new
     5. Paste into Photoshop
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Solutions we have tried so far...
I've been working on this for several round now and i'm not entirely sure on what exactly i have done. I will try and do the following solutions once more but i'm pretty sure that i have tried most of them.
Update graphic card drivers.
Resetting all Tools:
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Resetting presets:
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     2. select "yes"
Tested if it matters if i have a pen connected or not, which it doesn't.
Removed the special brushes (but it still freezes when copy/paste from PDF)
Removed "save in background" and "automatically save recovery information" options
Updated to latest version.
Turned off OpenGL
Solutions i haven't, but will try...
Reinstall Photoshop
Change font preview size
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     3. select "none"
Delete system font cache
Close all Adobe applications including the Creative Cloud desktop app (if installed).
Navigate to \Windows\ServiceProfiles\LocalService\Appdata\Local
Delete the *FNTCACHE*.DAT or *FontCache*.dat files.
NOTE: The asterisk (*) indicates various numbers, letters, or words, such as FontCache-S-1-5-21.dat or COFFfntCache.dat.
Delete Photoshop font cache
Exit Photoshop and the Creative Cloud desktop app (if installed).
Navigate to the appropriate folder
Photoshop CS6 and earlier.
Windows XP: \Documents and Settings\Local Settings\Application Data\Adobe
Windows 7: \Users\[user name]\AppData\Local\Adobe
Photoshop CC and CC 2014
Windows 7 and 8: \Users\[user name]\AppData\Roaming\Adobe\Adobe Photoshop CC or CC 2014
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Some links i have been using...
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
http://helpx.adobe.com/photoshop/kb/photoshop-cs6-gpu-faq.html#troubleshoot
http://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop-cs5.html

Hi Mylenium!
Thanks for your reply but since the users work on the terminal server via remote dektop the only data sent through the network is a "Picture" of what is happening on the server. All the operations are handled on and by the server and nothing is executed on the users local machine. Also all files are stored on the server therefore the load on the network is minimum.
We are not the first in the World to run this setup and i know that this is possible to do since i've read about others running PS like this.
Kind Regards,
J. Alm

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