Terminate Action in CUP not working

Hi All,
We have configured HR triggers in GRC CUP. The new hire and transfer rule work as expected. However, the terminate rule does not deactivate the records in the backend system. The process log does not have a record for the terminate action.
Any ideas on how to troubleshoot this problem?
Thanks,
Vinaya

Hi Alpesh,
I am sorry for not being clear enough. By deactivate i meants Lock and change account.
We have executed the terminate action in backend but nothing seems to happen in GRC....as there is no record of the action in the process logs.
Any ideas on what could have gone wrong? The HR team has confirmed that the infotypes used in Rule definition are appropriate.
Thanks,
Vinaya

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