Terrible call quality disappoints

I LOVE my new Charge as a device (except for the terrible battery life, but I can work around that) but am finding the call quality here in Dallas to be unacceptable. Callers are frequently asking me to repeat myself and calls are dropping. Usually I can hear callers fine, but on two occasions they became so garbled I had to get off the phone and use google voice on my computer. I am within my 14 day window with the device and am considering either getting a different device or just switching back to Sprint which is starting to look pretty good from here. I thought switching to Verizon would be a step up. And of course, with Sprint I had complete google voice integration. Any advice?

Well, I don't LOVE my charge but I do like it - I have had it for a week. Except that Verizon seems to like giving you features on a phone and then slowly taking them away and making you pay for them (tethering, encoding voicemail passwords,tiered usage plans, etc) which isn't related to the individual phone. That being said, my Charge's call quality is really bad at various times in places where I have always gotten great reception. I have tried *228 but it doesn't make a difference. At the VW store, they all acted like they had never heard about bad call quality with the charge. So they ordered me a new (refurbished) phone. I went through multiple HTC Tbolts with the last one being unable to latch onto a GPS signal before they decided to move me over to the Charge. Now I have my doubts about this phone... We'll see tomorrow when the "new" charge comes in the mail.

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I've been experiencing this for about a month now, or maybe longer...
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jab1820,
Thank you so much for reaching back out to us. Could you please provide us with your mailing zip code? With your iPhone 5s can you please reset your network settings. You can do this by going into Settings, General, Reset, Reset Network Settings. Then re-try the call quality after that reset has been completed. Please keep us posted.
KevinR_VZW
Follow us on Twitter @VZWSupport

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You can refer to the following two links to understand it easliy:
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http://blogs.technet.com/b/nexthop/archive/2012/12/10/troubleshooting-call-quality-locally-with-snooper.aspx
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zeus38 wrote:
When I use Skype To Go number in Ireland to call International mobile/landline number, the call quality is very very poor.
Hello,
Please file here:
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TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
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The worst call quality i phone.

I bought the phone 3 days. But call quality over ten years with the same phone.
I keep dialing your friends will be lost in the middle. Or phone dropped in the middle.
It is very difficult to call. Another feature is good, but it does not look a call is the most important features.
Please improve call quality. I want to smooth call.

To phrase what the previous poster said a little more politely, you may want to take the phone back. You may have gotten one that was defective. This is a user-to-user forum so you're not speaking directly to Apple here. Do you have an Apple Store near you? If so, make am appomtment at the Genius Bar for technical assistance.
If you just want to make a suggestion to Apple, use the appropriate link on the Feedback page:
http://www.apple.com/feedback
Best of luck.

Terrible call quality disappoints

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