Terrible connection drops, wishing I had stayed wi...

I'm getting 15-16 Mbps and less than 1ms ping at some times and then this at other times.
Completely unnacceptable, I have already telephoned support and they said something about it costing £99 to send an enginer round? What kind of service is this, sorry but I'm very annoyed as this is costing me a lot of money as I use it for work. Please, please can you fix my connection and give me the speed we were promised.

is nothing obvious from your stats but connection time is only 3min
your conenction speed is about right for your attenuation with noise margin down at 4db but due to short conenction time thereare very few errors. really need to post stats again but later tonight or tomorrow with longer conenction time.
if you have an adsl v1 socket then broadband will only work in that socket.
did you try quiet line test?
check your exchange see if any problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
you can also check this post to see if anything applies
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
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Similar Messages

Wish I had stayed with my old ISP ::SOBS::

Hi,
4 years with previous ISP = handful of disconnections, 3 days with BT Infinity 2 = loss of DSL connection since 10 this morning!
Upgraded to BT Infinity 2 last Friday afternoon. This morning around 10AM the DSL went down! I work from home so it's vital I have an uninterrupted internet connection!
Spoke to BT support and was given the usual advice then told that they'll have someone take a look within 48 hours maximum!
Really not happy......
Wish I hadn't bothered now... 4 years with previous ISP and the line NEVR went down.
Solved!
Go to Solution.

You have signed up for a residential-grade service, even though you need it for your job.
Here's what the Infinity T&Cs paragraph 21 says:
"If you suffer a continuous total loss of the service at any time after we have provided it, we promise to put things right by midnight on the third weekday (not public and bank holidays) after you have reported the fault to us unless a specific appointment date is agreed. We will treat a fault reported after 9pm on a weekday, or anytime at weekends or on a public or bank holiday, as if you reported the fault at 8am on the next weekday after the day you reported the fault to us."
If you really need 24/7 service, you should have signed up to a service with a better SLA.
I might also point out paragraph 16:
"You must not use the service for any commercial or business purpose whatsoever unless we have given you permission to do so. If we find that you are using the service in for business or commercial purposes we reserve the right to limit or terminate the service immediately."

I wish I had stayed off this Cloud

My Mobile Me Gallery was years in the making, a most elegant manner of showing images. I knew it was going to come to an end next June, but I figured I'd find an alternative somehow. Last night, on a whim, I got my iPad2 out and decided to check out iCloud; whoops, bad idea. The link I'd sent to my granddaughter of her basketball game would no longer work when I was done and locked into iCloud. My Mobile Me account has been "upgraded" to iCloud. I'm really surprised there hasn't been a hue and cry on this forum over this. I'm going to register my feelings with Apple, rest assured.
The Mobile Me Gallery was the best photo presentation software I've seen anyplace, I just don't understand why it was not incorporated into iCloud.
Message was edited by: OP

NicksGrandad wrote:
I apparently was mistaken, simply going by Mobile Me in System Preferences led me astray. My Gallery is extant, and I can still add images to it. so.
Be aware that in 6 months it will stop working as MobileMe will be shut down completely, taking Gallery,Hosting and idisk with it to nowhere land. So you should start evaluating alternatives now, not in the last days of MM.

Is Apple working on bug fixes for IOS 8.0.2? Wish I had NOT updated! Terrible on IPad2!

IS Apple working on bug fixes for IOS 8.0.2? It is terrible on IPad2, wish I had NOT updated!

Since "upgrading" to iOS8.x my IPad2 is so slow and buggy. If the old hardware can't handle the new iOS, Apple should say so.

WRT-310N connection drop

I used this brand new router for 2 weeks, hoping that it can resolve the disconnection problem. Howerver, it seems that it is like another D-Link WRB-2310 I have : the connection drops, sometime I had to restart router, sometimes start Refresh(from (WUSB54GC coming in software). I heared from forum that all this 50-150$ router of Linksys, D-Link, Belkin, netgear..... are ther same: It will loose connection but we do not know when it starts to loose. This troubles me a lot: the download is half-done(to retart); the graphics for stock real-time quote not refreshed, I had to do it again and again. I was told a CISCO wireless router( not Linksys-Cisco) of 500-1000$ range will resolve this problem It is true ? It is true, it would be better to buy this kind of better as I do not waste time on doing my job even though it is a little expensive. WRT-310N is fast and good at home with my kids for entetainement. Thanks a lot for your information and your help.

It is not possible that all the router's will give you the exact same problem...
Leave a computer connected straight to the modem for couple of hours and see if you encounter the same problem...If you encounter the same problem then I would say problem is with your modem...If you do not encounter any problems after leaving your computer connected to the modem then it has to be your router...
You should upgrade/flash your router's firmware, reset and re-configure it...
Download the Firmware from here
Follow these steps to upgrade the firmware on the device : -
Open an Internet Explorer browser page on a computer hard wired to the router...
In the address bar type - 192.168.1.1...Leave the Username blank & in Password use admin in lower case...
Click on the 'Administration' tab- Then click on the 'Firmware Upgrade' sub tab-
Here click on 'Browse' and browse the .bin firmware file and click on "Upgrade"...
Wait for few seconds until it shows that "Upgrade is successful" After the firmware upgrade, click on "Reboot" and you will be returned back to the same page OR it will say "Page cannot be displayed".
Now reset your router :
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router...
If your Internet Service Providor is Cable follow this link
If your Internet Service Providor is DSL follow this link
Adjust the Wireless Settings on your Router -
Open an Internet Explorer browser page on your wired computer(desktop).In the address bar type - 192.168.1.1 and press Enter...Leave username blank & in password use admin in lower case...
For Wireless Settings, please do the following : -
Click on the Wireless tab
- Here select manual configuration...Wireless Network mode should be mixed...
- Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network...
- Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WEP, Encryption should be 64 bit.Leave the passphrase blank, don't type in anything...
Under WEP Key 1 type in any 10 numbers please(numbers only and no letters eg: your 10 digit phone number) and click on save settings...
Please make a note of WEP Key 1 as this is the Security Key for the Wireless Network...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304,
Change the RTS Threshold to 2304 >>Click on "Save Settings"...
Now see if you can locate your Wireless Network and attempt to connect...

BT Infinity Connection Dropping but BT refuse to a...

Hi,
So in September we got BT Infinity. It was a hassle and handled terribly by BT customer service but we eventually got it. It's been working fine for around five months but within the last few weeks we have been having connection issues.
Over Easter I have spent over 10 hours on the phone to BT via my landline and mobile trying to get a solution, but all I have got is a repeated denial of my problems.
On the 27th March I called BT to report that our connection had been repeatedly dropping over the past few weeks and a fault was opened. I was told I would be updated but no-one called back despite promises they would do.
I called BT on the 28th March to follow up my issues but was met with an advisor who lacked knowledge in the issue and simply told me to continue monitoring my connection.
I called BT on the 3rd April as there had been no improvement in my connection, which is dropping multiple times per day, and on this day 7 times. After going through the same repetitive questioning session about how I connect to the internet, a deep line test was run, and it was decisively concluded that there was a fault with the line within BT's retail servers. I was told this would be followed up and promised a call back on the 4th April.
After I had not received a call back on the 4th April within the time allocated to me, I called BT where I was met with an awfully rude woman who had no interest in helping me and went on to suggest what I was saying was an outright lie and she categorically stated there had been no call back booked despite me having the text in front of me which confirmed it.
After being told to 'continue monitoring my line', a slightly repetitive phrase favoured by BT Customer Service, I called back as instructed on the 8th April. Again, I went through a repetitive process before finally making some sort of progress and being sent a new home hub.
My new home hub arrived on the 11th April and made no difference to my problem. I therefore called BT and spoke to an advisor who told me he could only assume the Home Hub was sent in error, as he was absolutely adamant it would make absolutely no difference to my situation. I was told to 'continue monitoring my connection' over the next few days but before he ended the call I asked him a number of questions, none of which were adequately answered.
Why is our connection dropping? Rather than giving me an explanation as to why it is dropping, he told me that we are lucky it only drops a few times a day! He said 'everyone in the world suffers from a connection which drops multiple times per day' and that 'there is absolutely nothing we can do because there is no problem'. He told me about rate-adaptive lines, which according to him 'are used by every household in the world' and that these lines 'inevitably drop out up to five times a day, which is normal and acceptable'.
So how many times can it drop before it's considered a fault? The basic answer I received is that there is no limit! It doesn't matter how many times it drops, it absolutely normal! Only if it drops '20-30+ times per day' is it considered a problem worth solving to BT.
Why do you never call back (in particular, why did no-one call back on the 4th April, and why did an advisor accuse me of lying about the call back)? They said that when the issue is escalated from Level 1 to Level 2, it is impossible to see any contact between the customer and Level 1, so when the call back wasn't arranged as it should've been, there was no way BT could've known. He apologised for this and the way I was treated by his colleague.
Why was a fault reported on the 3rd April? Why have I not been updated since? Simple answer from BT. There probably was no fault, that was probably also incorrectly opened. Note the key word probably. The advisor I talked to said he had no idea what happened in any of my previous calls and that there was no way he could find out why the fault was opened, or listen to the call (despite all calls being recorded). He said it was impossible for Level 2 to hear the content of any calls made with Level 1 and that it was 'impossible for an advisor to take notes for a call lasting more than half an hour'.
I recieved a call back today on my mobile where I was told just to continue monitoring the fault. However I was also told, again, quite categorically, that there is nothing wrong and that he would happily send an engineer in three days but that 'he would be able to do absolutely nothing. It would be a waste of time'. The advisor also refused to give any details on how much this would cost and was desperate to end the call saying 'goodbye' despite me being mid sentence multiple times.
I have now been told to 'continue monitoring my connection' and await another call back on Friday, by which point I will have wasted many more hours on the phone to BT.
Your customer service is disgusting. Your lack of compassion and understanding is disgusting. The way you totally mislead customers is disgusting.
And now for my top BT Operator quotes (or near quotes, as obviously no-one has any idea what was said in these calls, not even BT!):
"If your temperature raised to 100 degrees celcius but then went back to normal, there would be no problem, it's the same with broadband"
"Everyone in the world has a rate-adaptive line and everyone in the world should expect their line to drop"
"If your line only drops 5 or 6 times a day there is no problem, you obviously should've known this before you signed up for Infinity"
"There definitely is a fault.... there definitely isn't a fault" - the trademark conclusiveness of BT
"We can limit the speed on the phone line, but it would have to be to 1mb" - this is despite absolutely contradictory help published by BT
But despite these humorous moments, I have wasted a huge amount of time on the phone to BT.
I have one simple demand. Stop the broadband from dropping multiple times per day. If you cannot do this, let us leave, as you are not meeting your contractual obligations and therefore we shouldn't have to either.
And please... don't apologise for your colleague not calling back in the first minute of the phone call and then not call back.

Hi Bryan,
Like yourself and many, many other people who come to these forums - I have been experiencing the same problems. Constant disconnections, and recently, speed dropping to 4Mb in the Evenings (I'm supposed to be getting 74Mb).
It's ridiculous with how many people are experiencing these problems and BT are blatently ignoring it. To add insult to injury, this was posted in February. A statement from BT basically saying "Well you're all gonna be having problems, but it's on you."
Don't fret though, the moderators, and other people from the community can be fantastic help.
Purchasing an Openreach modem, suggested by ray_dorset, I'll still be awaiting for the Huawei 612, V3b modem to arrive and hoping this will fix the drops in speed. I currently have an ECI modem fitted in, which has stopped the disconnects, but have not stopped the speed drops.
For anyone reading this who is unfamiliar with modems as I was:
As far as I know, there's currently two types of Openreach Modems. Every exchange is built with a certain "chipset" which will work best with these modems (explaining in simplistic terms and I could be very wrong, so I am happy to be corrected.)
The Two Openreach Modems:
Huawei 614
ECI
From the advice I have been given by the moderators, if you're new to BT Infinity, then your exchange may have only recently been built, which is then most likely to have a chipset which will work better with Huawei modems. I'm about to find out this by next week.
If, in some horrible scenario it doesn't work and the speed is still constantly dropping, then you may need to fork out and purchase a new router (BUT KEEP THE MODEM). Many people have said their internet has been fixed by doing this.
One of the things I did find pretty hillarious however, is that I did call up BT the other night due to having terrible connections. He told me to take out my modem and just use the home hub 5. He then kept telling me to change a few settings on the HH5 and run a speedtest. Every, single, time we changed something - the speed would get lower and lower, followed by an "Uhhh, monitor your speed over the course of this week and then we'll call you back."
I'm sorry, but BT customer service have no idea how to fix this, so don't waste your time ringing them. I genuinely feel bad for them too, they have to put up with our **bleep** while the engineers at BT who work on the firmware for the HH5 can't be arsed to try and fix it any further.
Seriously, mate - just try the steps above, come to the forums if you need help because you're more than likely to get a better answer. I know it sucks not being able to call up BT because they're just going to give you a bunch of BS, but if everyone who had a complaint on this forum worked for BT tech support, maybe there'd be more satisfied customers.

Constant Connection Drops

I'm Panther (10.3.9), RCN cable, no wireless, no router.
My connection drops 5-10-15 times a day. Hitting "renew DHCP lease" brings it back. I work at home and am often up/downloading large graphics files, and this is destroying my productivity.
I tried calling the RCN tech support line. Nothing useful. They said my connection is fine, and besides don't have anyone on the floor who knows anything about macs. I called Apple tech support. Baffled. They said it might be my ethernet card, but were doubtful.
As a last resort, I brought my computer to a friend's house and hooked it up to her DSL line with the same ethernet cable. It stayed connected for 10 hours straight. I brought it back to my apartment, and the connection dropped. A tech came by and replaced both the modem and the cable today. Connection STILL DROPS. RCN thinks I'm hallucinating or something and continually denies there may be an issue on their end.
The service worked perfectly for 2.5 months, and then went splat! I didn't do anything at my end. One day it worked, next it didn't.
Suggestions? I would get a new ISP, but RCN is the only one that services my building.

This is exactly the problem that I'm having with my WRT54GS v6.
Usually it will stay connected to the Internet for days, but once in a while (like yesterday) it constantly loses connection.
My first indication of trouble is a web page not loading or a game becoming disconnected. Browsing to 192.168.1.1 usually works, where I'll see that the Internet has become disconnected. However, sometimes the router doesn't even respond at all, and I'll have to wait and refresh the page a few seconds later. Clicking the "Connect" button usually works to reconnect to the Internet, but it doesn't always work right away and then I have to try several times.
When this happens, quite often I'll get reconnected for less than a minute before it disconnects again. I have just time enough to verify that web pages are loading normally, online games can be accessed, etc ... and then its gone again. Suffice it to say that this is extremely frustrating.
I've seen alternate (lower) MTU values suggested here and in other threads. I'll give that a try for a few weeks and see how things shake out. I think the default was 1500 or 1492 or some such. I'm going to lower mine to 1450, as suggested here, or possibly as low as 1300, as I've seen elsewhere.
Are there any other useful troubleshooting tips that you would recommend for this type of issue?
Thanks for your help,
- Adam.
Edit: I should mention that yesterday I finally removed the router from the network and connected my computer directly to my modem. The Internet connection has been working without any trouble this way. So it would seem to not be a problem with my ISP or modem, and rather with the router, as I had suspected.Message Edited by Kaspre on 08-28-2006 09:11 AM
Message Edited by Kaspre on 08-28-2006 09:13 AM

Wireless connection drops every day -- iTunes 8.02 the problem??

Hello! Our iMac is connected to the internet via Airport, and we have rarely had problems with the connection. For the last two weeks, when I get on the iMac for the first time that day, I have to reconnect to the wireless network through the Airport Setup Assistant every single time. I've tried resetting our cable modem and Airport -- no effect on the problem. I've tried going into sleep mode without logging off to see if that might help -- nope. I've tried repairing permissions in the off-chance that that might help -- no again.
In something that seems more than just a coincidence, we updated our iTunes to 8.02 about two weeks ago, and that's when this problem began happening. I am especially suspicious that there's a link because we did not update iTunes on our Macbook and it has no problem whatsoever staying connected to the exact same wireless network.
Two questions, then:
-- Is the iTunes 8.02 update the problem?
-- If so, how do I go back to iTunes 7.7?
Thanks!

Hi, I'm new to iTunes and apple, but this is happening to me too! I've got iTunes 8 and whenever I run it, my wireless connection drops (disables itself) and cannot be restarted without rebooting the machine. Did you manage to find an answer?

Wireless connection drops at random

Hi,
I have a 27" late 2011 iMAC. Since I updated to Lion my wireless connection drops at random. The wireless symbol shows that I am connected, but i cannot use the internet.
The sollution at that time is that I turn off wireless, and than turn it on again. This solves the problem, but only temporarely. Since I also own a NAS for TimeMachine backups, the dropping of the connection is annoying because the backups fail most of the time.
What is causing this problem. I have 2 windows PC's and the connection stays. Router has latest firmware (fritzbox 7340), and my mac is up to date.
Please help.
Thanx in advance.

Hi,
try to change the WiFi channel on your fritzbox, sometimes it works better on higher channels 11, 12, 13 especially if there are Telekom routers in your neibourhood. Make sure to use the latest Firmware for your Fritz!Box, the actually had a few issues in this area a few months ago. If this still does not help, only activate the 2,4 Ghz Bandwidth on the Firtz!Box and deactivate de 5 Ghz option.
I hope that this will solve your issue.
Cheers

Very slow speeds, bb connection dropping

I had bt BB installed a few weeks ago.
For the first 10 days, I was getting 2mbit down/0.5mbit up.
After 10 days, it slowed down to 0.3mbit down/0.5mbit up.
Around the same time, my BB connection dropped out every 2-5 minutes. At this time I was getting 0.7mbit down/0.4mbit up.
It continued dropping out every 2-5 mins up to every half an hour until 2 days ago. Since then the connection has stabilised (no disconnects) at a speed of 0.5mbit up/0.1mbit down.
My stats are as follows:
Noise margin (Down/Up)
15.3 dB / 7.0 dB
Line attenuation (Down/Up)
18.0 dB / 4.0 dB
Output power (Down/Up)
14.1 dBm / 6.6 dBm
Loss of Framing (Local)
578
Loss of Signal (Local)
384
Loss of Power (Local)
0
FEC Errors (Down/Up)
89 / 55
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 29
Error Seconds (Local)
242
Download speedachieved during the test was - 382 Kbps
For your connection, the acceptable range of speedsis 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :1024 Kbps(DOWN-STREAM), 128 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Upload speed achieved during the test was - 83 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 128 Kbps
I know something is very wrong, and I should contact BT to have it rectified. From the stats can any one make any educated guesses as to the problem - a SNR issue?
Much appreciated guys.

I sent an email to the mods but am yet to receive a response. How long do they usually take?
The line is now worse than ever - it does not stay connected for any longer than 20 minutes before losing sync, usually within 5 minutes. My stats now are:
Line state
Connected
Connection time
0 days, 0:12:00
Downstream
1,184 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.0 dB / 10.0 dB
Line attenuation (Down/Up)
18.0 dB / 4.0 dB
Output power (Down/Up)
14.2 dBm / 10.5 dBm
Loss of Framing (Local)
23
Loss of Signal (Local)
24
Loss of Power (Local)
0
FEC Errors (Down/Up)
2785 / 3
CRC Errors (Down/Up)
0 / 2147480000
HEC Errors (Down/Up)
nil / 2
Error Seconds (Local)
21

SRP521 Lan connections drop once wan is connected

I have had this issue on the last 3 srp521's I deployed, all were pulled from service and replaced with a different model. Firmware is 1.1.24 and I also tried on with 1.1.27
With only power and 1 lan connection I start a ping to the router and a ping through it to the DG of the wan ip. When I plug in the wan cable I get a single reply from the wan ip DG and then my lan connection drops. I have to power cycle the router to get it to come back. I have a static set on the WAN and am using 10.10.10.x on the lan side. The link light on the router stays on for both lan and wan.
Any idea on what to look at?

Hi Sage,
I'm not sure that I follow what you mean when you say the WAN goes down as soon as it is connected. Could you provide more detail please? Can you specify what address you are using for the WAN and LAN (with masks).
Also, I'm not sure what you mean by:
I plugged it into the its own switch and it went down as soon as connected
Regards,
Andy

11 days in and wishing I had never bothered

Got the Infinity 2 and BT Phoneline installed on the 21st of May. The Infinity 2 on it's own has been nearly a total nightmare, I find myself running 4 or more speedtests aday to make sure my connection is the same.
The speedtests nearly always give different results. One moment its at 72mbps down and 18mbps up the next its as low as 20mbps down and 0.77 mbps up. It has been stable for around 5 days (out of 11) which was 72mbps down and 18mbps up.
The HH4 randomly (to me) goes from the blue connected light to the orange no bb light then the speed changes.
I didnt have a phone plugged into the line until it arrived on the 25th, BT gave me a new number as I moved from Sky and since the day I plugged the phone in I have had 3-5 calls per day from debt collectors asking for someone I dont know. After speaking to a BT agent who told me the person who they where calling for was 2 customers back he couldnt understand why they where still calling for him. He adv me to tell the callers that I have registered with the TPS and they should stop. Not only have they not stopped but one of them actually laughed at me when I said this. Some of the call centres have multiple numbers so your not sure who it is until you answer.
Today the 11th day after install my HH4 in one of its daily fits turns off, my speed nose dives from 72mbps down and 18mbps up to 20mbps down and 11mbps up. The DSL light on the openreach modem keeps going off for 30 seconds then coming on for 2 mins, I call tech who do a line test and ask me to run a speedcheck on the BTWholesale site, unplug the modem/HH4 do another test. As I was talking I noticed that the line had a crackle/static noise on it, the speedtest now shows 60mbps down and 16mbps up.
I was told to monitor the issue, I was not told when to call back or if anyone would call me but just to monitor it.
Not ten minutes had passed when the DSL light started to go off an on like it had been doing earlier.. On for a few minutes then off then flashing.. As I wasnt sat at the pc I also noticed that the BT 6500 phone screen was turning on then going off every time the DSL light went off. There was a message on the phone saying something like 'Cannot trace Line' but as soon as the DSL light came on that message went.
I called again as I had no BB and was advised to reset the HH4/Modem again .. While talking on the phone to the agent the DSL light was constantly on and off and the advisor said it was a line issue and transferred me to the phoneline tech agent. The phone had very bad static on it when talking to the agents but the phone tech said there was no problems found with my line. He booked an engineer (the 3rd one now) to come out on Wednesday which I could be charged for if not a "normal" issue.
As soon as I pick the phone up the broadband drops out and the HH4 resets which changes the speed, this is either bad or very good. There is static on my line but all tests show its fine. I have a second BT line into my house which the phoneline tech called me on when he ran the test which is crystal clear.
Really wish I had never moved. Unstable,Unreliable and now phoneline issues..
This doesnt really need any feedback in regards to fixing issues as an engineer will be out on Wednesday .. I just wanted to vent out what is happening to me after coming from a stable BB from Sky after just wanting faster speeds.

I find it very strange that two none BT employees without the checkers and engineers they have can instantly diagnose an error when many phones calls and two engineers couldn't.
I shouldnt have to keep calling them until it's sorted and I wont. Me and BT have entered into a contract, they AGREE to provide me with a service and I agree to pay them for that service. At this moment in time BT have broken that contract by not providing me with a service I can use. The law states I must allow them enough time to fix the issue ONCE they are aware of it.
On the phone side of it, I will wait to see if this issue gets resolved first before I ask for a new number. I dont want anything else going wrong and by chaning the number might stop the engineer coming out on Wednesday.
Thank you both for youre replys and I await for the engineer to arrive.

BT Wi-Fi connection drops and cannot be closed

I use BT Wi-Fi on a monthly subscription - 500 minutes for £6 a month, plus 12p a minute for any extra minutes.
Occasionally my connection drops, and I have to reconnect and login again, which I can do OK.
But when I check later how many minutes I used, via my online subscription info, it's clear that I end up with two connections running in parallel. The connection which dropped carries on as active in the background somewhere until it is eventually auto-disconnected (after 15 or 20 minutes ?) due to inactivity. So I lose those minutes each time this happens.
There is no way to close the dropped connection. Even if I log out of my new 2nd connection, it only closes that one, not the dropped one which I can't access.
Today this happened when I was at the end of my monthly allowance, so because I couldn't close the connection I've now gone around 30 minutes over my allowance, which will cost me £3.60.
Please can we have a way of closing all connections on a BT Wi-Fi account, to deal with this issue.
And a refund would be good, as I had no way of preventing my account going into the 12p a minute rate.

this is a customer help customer forum and your posts do not go to BT
have you tried the helpline 0800 022 33 22
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Internet Connection drops when incoming telephone ...

On 14th December 2011 during a period of very high winds and heavy rain an incoming telephone call caused the internet connection to drop and it eventually restored itself after about 2 hours. When I answer a call the internet connection drops after about 30 seconds and then reconnects after about a further 40 seconds. All incoming local calls cause the internet connection to drop. As far as I can tell incoming calls from other exchanges seem to be OK. Incoming calls from mobile phones sometimes cause the internet connection to drop. The line is unaffected by outgoing telephone calls. I have a BT HomeHub 2B plugged into an upstairs telephone socket and connected by ethernet to my PC. I have another telephone socket downstairs, each socket is fitted with a filter. I have have tried every combination of my two standard telephones and 4 filters in each socket and every local call causes the internet connection to drop and reconnect. I think it very unlikely that both phones and 4 filters have become faulty at the exactly the same time. I have connected the Home Hub and telephone with a filter to the test socket and asked a friend on the local exchange to call me and the internet connection dropped and reconnected as before. Since moving to this house 2 years ago I have had four previous interruptions to the broadband service all of which were caused by problems probably at the exchange. The last one took 8 days to correct after countless calls to the "Help Line". Their fall back position is always to assume that there is no problem with the BT line. So I am not even going to try to explain this over the telephone. This is the information on the BT Home Hub Event Log, it is typical for every occurrence of the problem. Dec 26 11:42:42 2011 ERR 2011-12-26T11:42:42Z cwmp: mt_cwmp: session error: Could not resolve host Dec 26 11:43:19 2011 (1035438.010000) RTNL: Received ERROR reply 'No such process' for message type 0x19 Is this a problem with the Homehub, the line, or at the exchange?

not sure I read your post correctly but are you saying if someone from another exchange phones then the broadband is ok and it only drops if someone from your own exchange phones?
if the possible sollution from chris6273 does not work, and you have already tried the test socket then I would contact the mods for assistance http://bt.custhelp.com/app/contact_email/c/4951
the mods can take up to 3 days to reply
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Internet Connection Drop Outs when remote administ...

I did not want to trouble anyone here if I thought it unnecessary but now I feel that I do need some assistance so this warrants opening a new thread.
BT Infinity Option 2 customer with BT HH 4 and its separate modem - not hacked so cannot read any useful information or login to see what is going on and both BT and the manufacturer long ago removed the open source code of the modem.
I am quite confident now that these disconnections happen when a remote server/attacker attempts to gain access to my network. These can be from China, Iran and other places too. Sometimes Ministry of Defence? I don't know why I get these connection attempts and most of the time I see BT HH 4 does block these so why I get disconnected I have no idea?
I made a post in an old thread before opening this thread and said it was due to firmware upgrade but I misread the date! It was not updated since the 8th of May I think. These disconnections have been happening only this past 4-7 days with the most 4 days with intensity greater than the 3 before. I am not 100% certain it is caused by the remote administration that is blocked.
What happens when this takes place is the BT servers are then unreachable sometimes and I cannot regain a connection for up to 3 hours at a time, usually it is 5-10 mins max though. Without looking at my event log, any ideas?
I want to get different gear now and never wanted to use BT equipment anyway because I want greater control and options to configure. I would like to go with DD-WRT or OpenWRT Router with Integrated VDSL v2 modem. Anyone here that may suggest one that supports either of these open firmwares? Not so much the concern to prevent any security holes or backdoors but just as much if not more for versatility and configuration and just having control over my network. being able to do upgrades when I want and not when my ISP decides needs doing. And before you say BT do not have backdoors then why would they admit they can remote login to devices and storage contents with their pwerline adapters even. I remember reading a news article quoting BT as admiting this. Anyway, that is not my main concern here, as much as privacy and security is not a crime it is rather rare online. First I need to get to the root cause of this.
BT HH 4 is not reporting any DDOS attacks and even if it were I would not expect to experience any disconnection. I used to get tons of floods from DDOS attacks years ago when using Netgear routers and never exeprienced any downtime, but that was with another ISP. I don't detect any malware or anything like that and rarely download anything on this machine, I know web browsing can infect a system but I don't think that is it.
I want to go back to how I used to do things. Any help with this is appreciated. I will need to get my router login details because I was never given those when I singed up with BT Infinity Option 2. I don't even know what my BT email is but do believe there is a way to recover that under my account. **In the past we have had intermittent connection drops and loss of sync but this is not the same right now.
Edit:
** Just to clarify that was before we upgraded to BT Infinity Opt 2. This is the first time any probs with this service since upgrade and that must be about 6 months or more now.

When running BT HH diagnostic it printed out that the username for login had changed and needed resetting or for me to enter my own in that I was NOT given! Anyway, when going to select manual reset it had not changed from default at all so I think this is just some default BT diagnostic that is false. I realise that other BT customers are affected by this with the BT HH5 but mine is HH4...my posting probably isn't as clear right now as I have not slept as much past few nights trying to figure this out. This is happening at different times of the day but more often during early hours.
So I am getting these WGET TLS error(s)
How do I enter in log excerpt from BT HH? Forums says my post exceeds 20K chars...

Terrible connection drops, wishing I had stayed wi...

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