Terrible connection. Will be leaving
Hi. First off I'm having to do this via my mobile phone broadband as the sky broadband can't stay up for longer than 10 seconds at a time.
The connection repeatedly drops (more than 10x tonight since 10pm) and I'm sick of seeing the diagnostics page as this does absolutely nothing except suggest turning the router on and off or unplug and plug the cables in which again is useless.
Can anyone have a look into what is happening on my line and possibly find a solution or a reason? If this continues much longer my family and I will take our business to a provider that can provide a stable and usable connection
As you were told previously, this is a customer to customer support forum; there are no Sky staff that can answer questions or that can solve the issue directly on the forum. The only way to get the issue fixed is to contact Sky directly by telephone or live chat, as their the only ones who have book a BT Openreach engineer to correct most likely a broadband line fault.
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