Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

Similar Messages

Getting 50-70kb/s download speeds with Infinity

So as the subject suggests, getting really dreadful speeds doing anything on the internet using BT Infinity over the wifi. Tried talking to support been going backwards and forwards on the issue.
(I live in a shared house less than 5 meters above where the hub is downstairs. sharing with 3 other people who occasionally use the wifi as well.)
Being able to use an ethernet cable wouldn't be an option due to circumstances.
Now waiting for 'Tech support Level 2' to review the case.
Before the speeds dropped to this much of a low I was getting roughly 400-500kb/s downloads..
Also, as i am not the landlord, and have no means of altering the settings in the hub options i'm guessing my options are rather limited.
Any suggestions in the meantime?

If you do a factory reset this will allow you to enter the homehub management pages using the admin password which is found on the homehub label. You would not need to ask the landlord for the password, it would however clear any password that the landlord had put into it which he might not be happy with.
Link to management pages
http://bthomehub.home/
The most likely problem, if a reset doesn't help is that there is wireless interference causing the slow down.
Download a Wifi Analyser app for you smartphone if you have one or use the free version of inSSider from forum member Keith Beddoe's website here
http://forumhelp.dyndns.info/software/insidder.zip
It will show you the wireless channels and which one the Homehub is on. You want to find the channel with the least congestion, ie. least number of users. Once you have that you need to change the homehub onto that channel. The other option is to try each channel in tirn until you find the one that is giving you the best results. Channel 12 or 13 id often found to be the least congested with the least overlapping channels.
See link how to change channel on homehub
http://bt.custhelp.com/app/answers/detail/a_id/14094

Terrible download speeds - modem problem???

Hi there, I have recently complained to Telstra about the terrible download speeds and the lights on my modem (the the ethernet, wireless and internet always flashing green). I have ADLS Elite which is a joke when it takes so long on most days to dlownload. There was a problem with the line which they reckon they fixed but who knows. Could it possibly be a problem with this modem? I have had the same one for about 5 years now and I reckon it has been a problem from the start as my speeds have never really been very high. I am tired of having to contact Telstra all the time and am seriously considering going elsewhere. I hope someone can help. By the way the moedn is a Thompson Gateway. Thanking you. Regards Yvonne

If there is issues with the light, and they have ruled out an issue with the line (as in they say that has been resolved) then it is quite possible being 5 years old that it is a modem issue.
If you are still under contract then Telstra will usually replace your modem for no charge as they usually will cover it as a warranty replacement as long as you are still contracted with them...
As it is an ADSL connection there are many factors which can restrict your ability to get higher speeds, congestion on the line, noise on the line, distance from the exchange... so even if the modem is a part of it, being on an ADSL1 port instead of an ADSL2+ port, or you might be at a distance where lower speeds are all you will obtain...
I can get the frustration of having low speeds, however depending on what the issue is, even changing providers might not help with the connection, but I would suggest having a word with the Disconnection team, they are pretty good at resolving issues, they will see what they can do to get the connection fixed, if required they should also be able to arrange the replacement modem... Plus they are in Adelaide during normal hours, on 132200 and say "Disconnect" then "no" if you want to relocate.

Problem with the operator less than or equal to in a weby query

Hi all.
The universe is a OLAP Universe
When i created a query in webi and put the month in the filter area with the operator less than or equal to like this.
Month (less than or equal to) 2010.01 for example. The all result brings also the all values like 2010.02, 2010.03, etc
What is the problem and how can fix that ?
Thanks

Looks like you are using a less than or equal to with a Sting data type.
I think you should change to your filter to Year <= 2010 And Month <= 1. Hope you have a month and year object in you BeX.
Anil

Very slow download speeds with ATT U-Verse

Hello,
Experiencing very slow download speeds with Macbook Pro 2011, on Lion, and ATT UVerse Max, which should allow for an avg. 11-12 MBPS speed. Instead, I get a fluctuating 60-370 kbps speed. I am not experiencing this problem on my Windows machines (Laptop running Windows 7 and Desktop on XP), it is only affecting the Macbook pro. I wonder if this issue is a known problem with ATT U-Verse and Macs, I spent hours yesterday with their support online and they couldn't help me, stating that from their side all settings were OK; the first representative from ATT re-booted the router remotely and that seemed to work for about 10 minutes, and then it went back to a crawling speed...
Any suggestions welcome!
Thanks

Do you have QOS enabled in your router? Did you try plugging the win7 laptop directly and check the speed?

I have started migration système to transfert from hold Macbook pro to New MacBook air application starter successfully for several hours. But since more than 3 hours I got the message transferring Time zone paramètres with time left less than 1 minute.

Hi
I have started migration système to transfert from hold Macbook pro to New MacBook air
Application starter successfully for several hours.
But since more than 3 hours I got the message "transferring Time zone paramètres " with time left less than 1 minute.
Any recommendation or suggestion to solve it ?
Many tanks

If it has run for 3 hours it's probably done and you can quit Migration Assistant and reboot the new computer. In the future rather than using Migration Assistant I would recommend using Startup Assistant which tends to be a bit more reliable and does not create a new user account as MA does. If you're interested here is an article explaining Setup Assistant tips.
Roger

Improve Download Speed with Mobile Wireless Card

I just purchased a GT MAX 3.6 Express LaptopConnect Card from AT&T to allow mobile internet access. While I can connect to the internet, the speed is very slow (I'm getting 3 of 7 bars). I understand there might be a Mac "booster" I can purchase. Has anyone heard of such a thing? Or, do you know how I can improve my download speeds with a wireless card? Thanks kindly for your help on this...

I received M Q today. To my surprise, there is no way to connect M Q to PB or any computer. I called Verizon and talked with their data connect department. They confirmed that M Q cannot be used as a modem The only device that will is Treo 700p. I am returning the unit by FedEx today. Treo is xpensive. So I will downgrade from MBP to PB G4 15" and use Verizon's Broadband Wireless PCMCIA card

Very slow download speed with Airport Express

Hi.
I've recently experienced painfully slow downlink (download) speed using Airport Express.
My WiFi configuration:
- main router: WRT54G connected to my provider (speed limit: 4Mbit up/down link),
- AirPort Express with WiFi N and Airtunes hooked up to stereo in living room,
- AirPort Express WiFi G and Airtunes connected to stereo on bedroom.
Second Airport is currently not used to simplify tests and description of my problem.
The problem: when connecting from MacBook to Airport Express I can't reach more than approx. 512kbit downloading from internet, usually even 300kbit, while uplink reaches easily 2.5Mbit (limited probably by my network provider). While connected to WRT54G I can get 2.5 up to 4Mbit downlink, same when using cable directly plugged in to WRT54G.
I tried changing channels, switching different options in Airport with no effect - still getting pathetic download speeds. Even worse - browsing experience is awful, with frequent slowdowns, etc.
I tried different encryption methods, and seems like only switching it off at all (unprotected network) seems to let my Airport work on full speed (2.5Mbits symmetrically up/down, up to 4Mbits - provider speed limit) - which is unacceptable, I refuse to set up and use unprotected network at home.
Problem is clearly in Airport or in interaction between Airport and Macbook. I've just ran out of ideas - can you help me?

I can't offer any help with your problem except for the fact that mine has recently done the exact same thing. It's ridiculous, for months and months it was extremely fast and then all of a sudden it takes 20 minutes to open a simple browser page. Something is definitely wrong with the airport because all other wireless internet connections from other routers are as usual. \

Very slow download speeds with new laptop with windows seven- WRT160N Router

Just bought a new Laptop with windows 7 and of course wireless. Download speeds are horrible (0.2 mbs) and upload speeds are normal for me ( 8mbs) Have a wrt160N Wire less router. Older laptop and desktop work fine with normal( around (8mbs) downloads and uploads.
How do I fix this?

Do you have QOS enabled in your router? Did you try plugging the win7 laptop directly and check the speed?

Slow Download Speeds with Hotfile

Hey all.
Ive got some problems with speed when downloading from Hotfile [Premium account]
I get 3kb - 25kb MAX from hotfile.
Rapidshare,Medaupload etc 400kb-500kb..
My Speedtest results are 1.3 Down and 0.3 UP.
So whats the problem with hotfile?
Its a huge problem for me, as literally 95% of files i want are uploaded there, each 200mb - 1gb each [Which will take weeks to download at 3kb!]
Any suggestions?

If it helps, I've done a tracert too.
C:\Users\Chris>tracert hotfile.com
Tracing route to hotfile.com [74.120.10.112]
over a maximum of 30 hops:
1     1 ms    <1 ms    <1 ms 192.168.0.1
2    14 ms    13 ms    13 ms 217.47.206.58
3    14 ms    13 ms    13 ms 217.47.206.161
4    19 ms    19 ms    19 ms 213.1.69.122
5    21 ms    20 ms    20 ms 217.32.25.26
6    20 ms    20 ms    20 ms 217.32.25.178
7    26 ms    26 ms    25 ms acc1-10GigE-1-3-0.sf.21cn-ipp.bt.net [109.159.251.86]
8    26 ms    27 ms    26 ms core2-te0-12-0-6.ilford.ukcore.bt.net [109.159.251.13]
9    29 ms    29 ms    29 ms core2-pos0-7-0-9.ealing.ukcore.bt.net [62.6.201.90]
10    28 ms    29 ms    28 ms transit1-pos2-1.ealing.ukcore.bt.net [194.72.9.2]
11    29 ms    28 ms    28 ms t2c1-ge14-0-0.uk-eal.eu.bt.net [166.49.168.25]
12    29 ms    28 ms    29 ms t2c2-p3-0.uk-lon1.eu.bt.net [166.49.208.210]
13    27 ms    27 ms    26 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
14    28 ms    27 ms    27 ms peering.linx.eu.iptransit.com [195.66.225.106]
15   291 ms   199 ms   203 ms te2-4.chi.us.iptransit.com [204.26.60.78]
16   145 ms   145 ms   146 ms 204.26.60.201
17   155 ms   154 ms   154 ms 204.26.60.125
18   146 ms   146 ms   145 ms 204.26.63.130
19   154 ms   154 ms   154 ms h4.hotfile.com [74.120.10.112]
Trace complete.
Ping is quite high.
As for the download speeds:
Looks like a Hotfile problem to me because as you can see from the screenshot (if you can't read it, Click Here), I can fully max out my 8 Meg connection on Megaupload but I can't with Hotfile.
I hope this helps
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Very slow download speed with intermittent halts

Need some help.
I run Apple os/x latest version and have since yesterday begun to experience constant very slow download speeds.
I have rebooted the router and I have reset it. I have tested with wireless and wired into router. No real change.
The results are below and are pretty consistent no matter when or with what computer I test it with.
This is very frustrating and I would like to know if anyone has experienced this and if there is anything I can do before calling for service.
Thank you in advance.
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
SendBufferSize set to [131768]
running 10s outbound test (client to server) . . . . . 5.44Mb/s
running 10s inbound test (server to client) . . . . . . 1.94Mb/s
------ Client System Details ------
OS data&colon; Name = Mac OS X, Architecture = x86_64, Version = 10.8.2
Java data&colon; Vendor = Apple Inc., Version = 1.6.0_37
------ Web100 Detailed Analysis ------
Client Receive Window detected at 359104 bytes.
10 Mbps Ethernet link found.
Link set to Full Duplex mode
Information: throughput is limited by other network traffic.
Good network cable(s) found
Normal duplex operation found.
Web100 reports the Round trip time = 22.89 msec; the Packet size = 1448 Bytes; and
There were 159 packets retransmitted, 288 duplicate acks received, and 394 SACK blocks received
The connection stalled 9 times due to packet loss
The connection was idle 2.01 seconds (16.75%) of the time
This connection is sender limited 35.49% of the time.
This connection is network limited 64.51% of the time.
Excessive packet loss is impacting your performance, check the auto-negotiate function on your local PC and network switch
Web100 reports TCP negotiated the optional Performance Settings to:
RFC 2018 Selective Acknowledgment: ON
RFC 896 Nagle Algorithm: ON
RFC 3168 Explicit Congestion Notification: OFF
RFC 1323 Time Stamping: ON
RFC 1323 Window Scaling: ON
Information: Network Middlebox is modifying MSS variable
Server IP addresses are preserved End-to-End
Information: Network Address Translation (NAT) box is modifying the Client's IP address
Server says [71.100.xxx.xxx] but Client says [192.168.1.9]

Both wired or wireless.
auto - negotiate
Thank you.

ERROR: PGI in delivery with picked quantity less than delivery quantity

Hi Friends!
I need your help, i have the following situation:
Outbound Delivery with batch position:
90001 Mat DD3450 Picked Delivery Quantity=98 and Picked quantity=84
Overall Pick Status = "B"
Overall WM Status = "C"
The outbound delivery was posted completely and the following documents was generated:
WMS transfer order: With 84 UN in quantity
Material document: With 98 UN in quantity
Invoice: With 98 UN billed
The question is how was posible to generated the PGI for the outbound delivery when the picked quantity was less than delivery quantity? is a SAP program error?
Thanks
Best regards
Enrique

benito,
Check your Picking Confirmation config. as you are using WM/Lean WM, then your Shipping Point should have a mandatory requirement to confirm all TO's. The confirmation should update the Picking Status and the Overall GI Status to 'C' (with any relevant changes to the picked qty). Give that a go.
Cheers,
Paul...

Slooowww download speeds with new MacBook Air.

I recently replaced my old MacBook from 2007 with a new MacBook Air. Since I've gotten it I've had a series of frustruations. I hadn't even thought to check if it had an ethernet port or a cd drive. Because it has nither I've had to download versions of things I'd generally install via CD. My download speeds seem to be incredibly slow on this new MacBook Air, it took hours to download firefox. I feel like my older MacBook was much faster, I don't understand. I recently did a speed test (I have Comcast) for the MacBook Air and it came up with a 1mbps download speed. Is this an issue with the computer or with my modem (docis 3.0, cable) or router (standard belkin) or with Comcast? I'm pretty frustrutaed.
Other questions:
I'd love to plug this directly into our cable modem, but I see that I need an adapter.
I'd also love to connect this to my iMac via thunderbolt cable and use use target disc mode to install some stuff.
I'd like to buy a plain thunderbolt cable to have for use with more modern computers, and adapters for use with this older/other stuff. Is there an adapter that lets me attach the thunderbolt cable to an ethernet wire so I can plug directly into the modem? Also, my imac has a firewire 800 port, not a thunderbolt port, so is there a thunderbolt to firewire 800 cable?
What would be the cheapest way of getting these cables and adapters, (links would be very appreciated!)?
Thanks!

Yes. Take it back for a replacement. Take the computer with you so you can test the new one.

Terrible download speeds

Just recently my download speeds will not go above 700mbps. My router stats seem the same as usual:
But every speed test I have done recently puts my speed at lower than 700mbps almost as though my account has been restricted. Is it possible the IP profile on my account may be wrong - any help would be appreciated.
Line state
Connected
Connection time
0 days, 23:22:19
Downstream
5,888 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.2 dB / 22.0 dB
Line attenuation (Down/Up)
32.0 dB / 18.0 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm

can you run btspeedtester and post the results please
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I downloaded a 30 day trial less than a week ago and have only used it once...?

I downloaded a 30 day trial, have had it on my computer less than 7 days and have only used it once. Now, when I go to open it up, it only gives me the option to license the software. How do I get the rest of my 30 days worth?

leleonly7 wrote:
I downloaded a 30 day trial, have had it on my computer less than 7 days and have only used it once. Now, when I go to open it up, it only gives me the option to license the software. How do I get the rest of my 30 days worth?
Hmmm... that's a tricky one. I'm going to suggest you ask in the Creative Cloud forum, because they are better at installation issues
https://forums.adobe.com/community/creative_cloud
You _might_ find the answer here though
https://helpx.adobe.com/creative-cloud/help/install-apps.html
Or just get the Photography deal subscription for $10/month. I promise you will never regret it, and a year from now, you might even be a famous image manipulator! On the other hand, if you don't have Photoshop, you will never be a famous image manipulator. You know it makes sense. :-)
Good luck

Terrible download speed with Infinity 2 (less than...

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