Terrible download speeds - modem problem???

Hi there, I have recently complained to Telstra about the terrible download speeds and the lights on my modem (the the ethernet, wireless and internet always flashing green). I have ADLS Elite which is a joke when it takes so long on most days to dlownload. There was a problem with the line which they reckon they fixed but who knows. Could it possibly be a problem with this modem? I have had the same one for about 5 years now and I reckon it has been a problem from the start as my speeds have never really been very high. I am tired of having to contact Telstra all the time and am seriously considering going elsewhere. I hope someone can help. By the way the moedn is a Thompson Gateway. Thanking you. Regards Yvonne

If there is issues with the light, and they have ruled out an issue with the line (as in they say that has been resolved) then it is quite possible being 5 years old that it is a modem issue.
If you are still under contract then Telstra will usually replace your modem for no charge as they usually will cover it as a warranty replacement as long as you are still contracted with them...
As it is an ADSL connection there are many factors which can restrict your ability to get higher speeds, congestion on the line, noise on the line, distance from the exchange... so even if the modem is a part of it, being on an ADSL1 port instead of an ADSL2+ port, or you might be at a distance where lower speeds are all you will obtain...
I can get the frustration of having low speeds, however depending on what the issue is, even changing providers might not help with the connection, but I would suggest having a word with the Disconnection team, they are pretty good at resolving issues, they will see what they can do to get the connection fixed, if required they should also be able to arrange the replacement modem... Plus they are in Adelaide during normal hours, on 132200 and say "Disconnect" then "no" if you want to relocate.

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Strange download speed / latency problem

Hi all,
I've lately been having problems with only my download speed and latency when gaming online. Sometimes I'm getting my normal full 10MB connection and other times it randomally drops down to between 0.1 and 4MB, it doesn't matter if it is peak hours or not it is very random. When I am getting my full speed all websites/gaming online work perfectly but when the speed drops even to 4MB or so everything requires constant refreshing and my gaming online becomes impossible.
I've noticed that sometimes when the phone rings the broadband will disconnect, and my upload speed appears to be unaffected.
I have tried a quiet line test and it was clear so I'm not sure what is going on.
I have tried different routers/cables/filters and have also tried restarting the router.
I read about packet loss and thought it was maybe an issue to do with that, and so when doing a pathping to BT.net i've noticed that when the speed is high and everything appears to be working I get no packet loss, but when it is slow and things don't want to load I get some (as shown below). I have no idea if this is related but I will link as much information as i can to see if it is any help.
Trace complete.
Tracing route to bt.net [193.113.211.125]
over a maximum of 30 hops:
0 User1-PC.home [192.168.1.64]
1 api.home [192.168.1.254]
2 217.32.141.132
3 217.32.141.174
4 213.120.161.74
5 217.41.222.50
6 217.41.222.182
7 acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt.net [109.159.248.194]
8 109.159.248.140
9 core1-pos6-1.manchester.ukcore.bt.net [62.172.103.73]
10 core1-pos9-0.glasgow.ukcore.bt.net [194.74.16.174]
11 vhsaccess1-gig1-0.glasgow.fixed.bt.net [217.32.170.146]
12 ftip002676159.vhsaccess1.glasgow.fixed-nte.bt.net [213.121.156.38]
13     *        *        *
Computing statistics for 300 seconds...
            Source to Here   This Node/Link
Hop RTT    Lost/Sent = Pct Lost/Sent = Pct Address
0                                           User1-PC.home [192.168.1.64]
                              0/ 100 = 0%   |
1    2ms     0/ 100 = 0%     0/ 100 = 0% api.home [192.168.1.254]
                                2/ 100 = 2%   |
2   12ms     4/ 100 = 4%     2/ 100 = 2% 217.32.141.132
                                0/ 100 = 0%   |
3   13ms     2/ 100 = 2%     0/ 100 = 0% 217.32.141.174
                                0/ 100 = 0%   |
4   16ms     4/ 100 = 4%     2/ 100 = 2% 213.120.161.74
                                0/ 100 = 0%   |
5 ---     100/ 100 =100%    98/ 100 = 98% 217.41.222.50
                                0/ 100 = 0%   |
6   15ms     7/ 100 = 7%     5/ 100 = 5% 217.41.222.182
                                0/ 100 = 0%   |
7   15ms     6/ 100 = 6%     4/ 100 = 4% acc2-10GigE-0-0-0-4.bm.21cn-ipp.bt
.net [109.159.248.194]
                                0/ 100 = 0%   |
8   22ms    22/ 100 = 22%    20/ 100 = 20% 109.159.248.140
                                0/ 100 = 0%   |
9   23ms    32/ 100 = 32%    30/ 100 = 30% core1-pos6-1.manchester.ukcore.bt.
net [62.172.103.73]
                                0/ 100 = 0%   |
10   37ms     4/ 100 = 4%     2/ 100 = 2% core1-pos9-0.glasgow.ukcore.bt.net
[194.74.16.174]
                                0/ 100 = 0%   |
11   34ms    30/ 100 = 30%    28/ 100 = 28% vhsaccess1-gig1-0.glasgow.fixed.bt
.net [217.32.170.146]
                                0/ 100 = 0%   |
12   35ms     2/ 100 = 2%     0/ 100 = 0% ftip002676159.vhsaccess1.glasgow.f
ixed-nte.bt.net [213.121.156.38]
Link Information
Uptime:
0 days, 17:50:48
Modulation:
G.992.5 annex A
Bandwidth (Up/Down) [kbps/kbps]:
920 / 12,917
Data Transferred (Sent/Received) [MB/MB]:
343.16 / 603.15
Output Power (Up/Down) [dBm]:
12.0 / 22.5
Line Attenuation (Up/Down) [dB]:
20.0 / 38.5
SN Margin (Up/Down) [dB]:
5.0 / 4.0
Vendor ID (Local/Remote):
TMMB / TSTC
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
1 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
Error Seconds (Local/Remote):
35,052 / 0
FEC Errors (Up/Down):
0 / 0
CRC Errors (Up/Down):
0 / 854,020
HEC Errors (Up/Down):
0 / 492,945
Line Profile:
Fast

check you exchange for any problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
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Terrible Download speeds in Hoboken, NJ on VDSL...

Hello,
I'm on a VDSL setup in Hoboken and have been experiencing awful download speeds all day. Upload speeds are at the normal 5MB range.
I'm provisioned for 20MB but usually get around 23-24MB DL speeds. Today I'm lucky if I can get 4MB. I've tried various speed tests, wireless and wired connections and haven't really changed anything about my setup.
Any help would be greatly appreciated!

have you rebooted the vdsl modem when you were doing your reboots?

Terrible download speed with Infinity 2 (less than...

I was a relatively early adopter of BT infinity. When I first signup I recieved a consistent 70mbps+ down 80mbps up.
Over the last few months this has dropped to around 40mbps down and 12mbps up.
I posted here regarding the issue, contacted BT, and even Emailed the tech support guys recommended here on this very forum.
Unfortunately nothing improved, however since 40mbps down was okay for almost everything I needed to do I decided to leave it.
Now however, the situation has become dire. For the last month my download speed has been consistently less than 4mbps with my upload speed being 2-3x as fast!
The BT speedtester refuses to complete due to the test taking too long. However I have managed to get a screenshot from speedtest.net.
To make matters worse, webpages down't always seem to complete, with many requests eventually timing out.
I am at a complete loss and would like some advice on where to go from here. I have for all intents and purposes lost faith in the standard BT customer service having spent hours on the phone with them before when my speed dropped to 40mbps a few months ago.
Any advice would be very much appreciated.

Hi
I also am having the exact same issue. I am on the phone now and they are telling me now that is all my line can handle.
This is disgusting, the service is disgusting, cannot get an engineer out. For over 10 months i could get 60mbps steady downloads now i can't
even stream a youtube video!!
even though i have another infinity 2 line in the downstairs living room getting 65mbps steady downloads from the same exchange.

Terrible download speeds

Just recently my download speeds will not go above 700mbps. My router stats seem the same as usual:
But every speed test I have done recently puts my speed at lower than 700mbps almost as though my account has been restricted. Is it possible the IP profile on my account may be wrong - any help would be appreciated.
Line state
Connected
Connection time
0 days, 23:22:19
Downstream
5,888 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
14.2 dB / 22.0 dB
Line attenuation (Down/Up)
32.0 dB / 18.0 dB
Output power (Down/Up)
19.8 dBm / 12.1 dBm

can you run btspeedtester and post the results please
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

0.7Mb download speed, exchange problem?

Hi guys,
I'm having trouble with my internet. IT is seriously slow and has been for some time. On speedtest I am geting 0.7Mbs down and 0.3 upload.
This is what my router says:
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:43:54
Downstream
1,024 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
6.4 dB / 18.0 dB
Line attenuation (Down/Up)
52.0 dB / 29.0 dB
Output power (Down/Up)
15.6 dBm / 11.9 dBm
Is there anyway of improving it? I noticed in some other thrads that it might be somthing to do with Adsl/2 or max but I have no idea what this means! Thanks

Your exchange is not 21cn enabled so adslmax up to 8mb is as best as you can get.
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

My download speed - Problem or just this slow?

Well I've always had bad download speeds, guessing because of my area and such, but they seem to have gotten worse lately. My max download speeds used to be around 120kb/sec but now I'm lucky if they even reach 60kb/sec ( not in peak times )
Now I'm not exactly networking savvy, but I did that BT speed test and the results are:
Download speedachieved during the test was - 413 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Additional Information:
Your DSL Connection Rate :1248 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
And this is what's in my gateway about my modem I guess:
Modem Type:
Built in modem - ADSL
DSL Line (Wire Pair):
Line 1 (inner pair)
Current DSL Connection:
Rate:
1248 kbs
448 kbs
Max Rate:
788 kbs
852 kbs
Noise Margin:
10.0 dB
19.0 dB
Attenuation:
55.8 dB
31.5 dB
Output Power:
16.1 dBm
11.9 dBm
Protocol:
G.DMT Annex A
Channel:
Interleaved
DSLAM Vendor Information
Country: {3840} Vendor: {ALCB} Specific: {0 }
ATM PVC:
0/38
Rate Cap:
788 kbs
Attenuation @ 300kHz:
55.8 dB
Uncanceled Echo:
-10.5 dB
Ok
VCXO Frequency Offset:
23.8 ppm
Ok
Final Receive Gain:
34.5 dB
Ok
Excessive Impulse Noise:
0
Ok
Is that around about right? Is there any other information I should disclose? Do I have a problem or am I just unfortunate enough to have these bad download speeds?
Solved!
Go to Solution.

Because you accidently disconnected it, you'll need to remain connected for 3 -5 days (which shouldn't be long now) and allow the profile to rise, I dont think it will rise, but it may just nudge the system and may work...
Alternatively you could contact the mods, and ask for an SNR reset which should give your sync speed a boost and in turn give the system a kick up the backside and tell it to get its ass in gear . You can contact the mods using this link http://bt.custhelp.com/app/contact_email/c/4951 .
Regards Edd
Check your Line
BT Speedtester

Terrible upload speed (download is fine)

I had Infinity installed back in July and whilst the download speed fluctuates it always stays pretty close to the 31Mbps which is the maximum that my line can support.
However my upload speed rarely gets above 0.7Mbps, which is just awful. Occasionally I hit the heady heights of 1.5Mbps, but it doesn't last for long. The upstream ip profile is 10Mbps.
I've done countless speed tests over many weeks (wired & wireless), and power cycled my boxes, but nothing seems to make any difference.
Another annoyance is the ping rate, which fluctuates from about 45ms to 125ms. Most of the time it hovers around 100ms.
I've emailed BT about all of this in the past, but they never responded. Every time I try to call tech support I'm told they are "very busy and to expect a long delay", which kind of puts me off hanging on the phone.
Can anyone explain why my download speed (approx 95% of theoretical maximum) can be so much better than my upload speed (approx 7% of theoretical maximum)? Is this within the range of 'normal', or does it sound like a fault?
The BT Speedtest said there was no performance problem with my service at this time.
Thanks for your help.

Rather than start a new thread I thought I would update this one.
Short story is, after I initially raised this fault with BT back in October they sent an engineer out who (after much head scratching) replaced the wall-mounted modem and the problem was resolved. My upload speeds weren't amazing (about 5Mbps on average), but were WAY better than what I had been getting. Upload speeds remained steady at about 30Mbps.
BUT THEN... in February I started getting frequent disconnections. Several times each day the line would drop, and then take up to 10 minutes to come back. Ping rates shot through the roof (from about 80ms to about 120ms) and my upload speed came crashing back down to 0.70Mbps.
Also this time, just to add a bit more irritation, the frequent line drops have cranked my upload IP profile down to just 15Mbs, even though when I upgraded to 'unlimited' Infinity a week or two ago it said my max line speed should be in the mid-40s.
So now, my stats are as follows:
DOWNLOAD = 15.46Mbps (max is 15.97)
UPLOAD = 0.63Mpbs (max is 20.00)
The BTW Performance Test said "The test result has indicated that you should contact your ISP for further assistance."
So here I am, mods Please Help!!!

Resetting my modem has killed my download speed bu...

Hi there, can anyone suggest a reason and hopefully a cure for this?
After teething problems with my connection initially (sorted by 2 engineer visits), I'd been getting "reasonable" 4-5mbps download speeds over the last 3 months. Gradually download speeds degraded to under 2mbps and and I felt obliged and intrigued to see if a modem reset would improve matters.
The first reset led to a lot of dropped connections, but since a second reset, the connection seems to be consistent, but only a 0.48mbps download speed!!
I've been getting a consistent circa 0.9mbps upload speed during the last three months, which is ok and this seems unaffected by the resets. I'm getting the stats from Speedtest.net.
So my question is will the modem find its download speed in time or do I have a noisy line (sorry no phone to check) or is it something else. I'm also a bit unclear why these BT modems are so flakey when it comes to resetting them.
Thanks in advance

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal this test would help establish any line problems and a cheap corded phone would be beneficial - about £5 from argos
Someone may then be able to offer help/assistance/suggestions to your problem
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

How I resolved my Apple TV download speed problems

I have been experiencing download speed problems with my Apple TV2 for a while. The performance was so bad that I couldn't buy or rent movies from Apple TV, because it would take hours to even start the download. I wasn't sure if the problem was with my ISP (Comcast), the modem, or the wireless router.
I just logged in to my wireless router (Cisco Linksys E300) and changed the following two settings:
Network Mode = Wireless-N Only
Channel Width = 20 Mhz Only
After restarting my Apple TV2, movie streaming is now perfect. It took less than one minute to start the streaming of a recently purchased movie.
I recalled reading some time ago that a Network Mode which allows switching between B, G and N wireless modes can cause problems with streaming. Perhaps each time switching occurs, the Apple TV has to renegotiate with the iTunes Store. I'm not sure that the "Channel Width" setting is necessary or relevant, but since I'm happily streaming again, I don't really care.
I hope that this helps others resolve this problem.

If you have home sharing enabled on the Apple TV and an IOS running on the same network you can use the remote app. Otherwise, you will need to purchase a new remote.

Problem with download speed when minimizing Firefox

On my desktop whenever I try to download something in Firefox and minimize the browser, the download speed will slow down to like 20 KB a second. The second I open the browser though it shoots back up to 90 KB a second and stays constant unless I minimize it again. Never had this kind of problem before when minimizing the browser so I'm wondering why it's doing this and if there's a way to fix it?

Backup your data, and try doing a soft reset. *#7370#, (use this code at your own risk, since it deletes some important data's in your phone memory, including the data of installed applications on phone memory - means if you installed a java file to your card, it stores some data in your phone memory which will be deleted when you soft reset. So you will have to reinstall that software)

I have an ipad3(wifi cellular). Now i want to upgrade my iOS5.1 to ios 7. But download speed in our country is too slow(100kbps). It can be disconnected anytime. Is there any problem if net connection get disconnected while upgrading ios? Please ans me.

I have an ipad3(wifi +cellular). Now i want to upgrade my iOS5.1 to ios 7. But download speed in our country is too slow(100kbps). It can be disconnected anytime. Is there any problem if net connection get disconnected while upgrading ios? Please ans me.

haha, so now i'm thinking. I'm learning the terminal as fast as i can but there are several lines of codes and commands in there that throws up red flags to me that i don't fully understand. It just looks fishy too me. It would be highly appreciated if someone could just check this out just to tell me that i don't need to worry about it. Or point me in the right direction. I just feel un easy about this. ha.

Slow Modem Users-Please Test Download Speed & Report Back

Dear iMac G5 Users,
Several of us have tested download speeds using our built-in 56K modems. Nobody has been able to get our iMacs to download at anything over about 29 kbps or 3.6 KBytes/sec. That looks to be about half of what is advertised. (No surprise really - I can only burn DVD-R's at half Apple's advertised speed). My old G3's modem will easily download at least 5.8 KBytes/sec or 46K. That's much more reasonable for a 56K modem.
Could you users check your download speed at some place like: http://www.speakeasy.net/speedtest/ and post your results here?

I did the Speakeasy test from my home, and I got 24 kbps. However, this is the same speed
I got on an iMac DV with its built-in modem.
Yesterday I took my G5 iMac over to a friend's house; I wanted to test the modem
speed from a better line, and to verify that the airport card worked properly.
When I connected, Internet Connect app reported 50667 kbps.
When I did the Speakeasy test, it reported 43 kbps. This location used to
get 40000 on a Bondi iMac when it first came out (OS 8.1) so I figured this was about right.

My itunes radio rebuffers every 8 seconds - is there any fix or help for this problem. I am running the latest itunes on a new Mac with 4MB download speed.

My itunes radio rebuffers every 8 seconds - is there any fix or help for this problem. I am running the latest itunes on a new Mac with 4MB download speed.

You need to update your Mac OS to at least 10.5.8.
Itunes 10+ requires Mac OS 10.5.8+

Where's the problem: Safari/Download Speed/ISP?

My connection speed has been shaped to 64kbps and something funny is now happening to my internet other than being slow. The thing is, I can handle the slow speed; what I can't handle is the download speed dropping to zero and staying there.
I have Menu Meters showing download speed in the Toolbar so that I can monitor what's happening. What I want to know is: why does connecting to a website be progressing well at 64 kbps, then drop to 0 after a minute or two? The internet connection itself is not lost. If I stop the download with the "X" in the address bar and the restart, the speed goes up to 64kbps again. I usually have several tabs open when I am in Safari so that I can jump between them when the speed is slow. But that doesn't work when the speed is zero.
I'm pretty confident that when I am unshaped at the start of the new billing cycle, and the speed goes back up to 3 Mbps, that things will return to normal.
Q1: Is this loss of connection caused by the slow speed? i.e. is the website saying to Safari: "Hey, the connection is too slow, I'm dropping you". A bit like an aircraft flying at too low a speed. It can't keep flying, it stalls.
Q2: Is this likely to be caused by time-out? i.e. the website saying "Hey, this is taking too long. Get lost!"
Q3: Is it a problem in Safari? I'll answer that one – not likely, because Google Chrome does the same thing.
As I said, slow I can handle. What I can't handle is nothing at all. Any suggestions as to the cause of this will be most appreciated. I am running Safari 5.1.4 under OSX 10.6.8 on an Intel iMac.
P.S. I just opened Activity Monitor and saw the Google Downloads is operational. Maybe that's hogging all the download speed. That leads to two more questions.
Q4. Is it possible to stop all internet traffic except via Safari?
Q5. How do I stop Google Downloads from downloading?

same problems on my systems still as well. none of the "fixes" work for me at all.
i've had to switch from safari(3.0.3) to firefox because of this.
i really would love to get back to using safari, since it's my browser of choice as well.
its going on over a month of this nonsense now.

Terrible download speeds - modem problem???

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