Terrible Ipod Classic Crash

Question

I got my Ipod Classic last year on my birthday on the 29th of July last year, and it has never worked. It crashes when I try to connect it to my cpu, and it crashes my cpu itself. I can't open Itunes, altough songs keep on playing, and I can't open my computer file and such. So I'm guessing it just crashes everything that influences the Ipod Classic.
I've done EVERYTHING possible that I can do by myself, so please, don't give me any suggestions. I've followed all the system restores and I've called with Ipod support service. They directed me to an Apple store who also didn't know what to do with it so they told me to send it to Apple for repairations throughout the Apple support site.
But here's my problem:
When describing my problem, there isn't a catagory that covers my problem! What should I do?
(It took so long for my to do something about it because of personal issues, and I've got quite a fear for calling.)
PS:
I'm Dutch and perhaps regulations are different here.
Message was edited by: Lfersure

Answer 1

Lfersure wrote:
I can't open Itunes, altough songs keep on playing,
How, if you cannot open iTunes? What are you using to play the songs?
I've done EVERYTHING possible that I can do by myself, so please, don't give me any suggestions.
And yet you have posted here looking for help, presumably.
I've followed all the system restores and I've called with Ipod support service.
I thought that there is no phone support in Europe.
But here's my problem:
When describing my problem, there isn't a catagory that covers my problem! What should I do?
Well, in spite of the fact that you have made it clear that you do not want any suggestions, I'm going to make one.
Do not try connecting your ipod to your computer, but try opening iTunes, what happens? Does iTunes open and if it doesn't do you see any message? If you do, what does it say? If you cannot open iTunes, have you tried re-installing it?
Which version of iTunes do you have? At the time of writing, iTunes 10.1.1.4 is the latest version, or 10.1.1 for 64bit machines.
Does your computer meet the minimum requirements to run iTunes? If you are using a 64bit machine, have you downloaded the correct version? See http://www.apple.com/itunes/download/
... and of course, the suggestion is that you answer the questions, because frankly, as your post stands, it will be impossible to fix your problem or provide you with any useful guidance.
You might also consider telling us about the iPod. When you turn the iPod on, what happens? Do you see the *Main Menu* or a message telling the iPod has no content? If not, what do you see?
Notice that I have suggested that you keep the iPod and iTunes apart. That way, perhaps we can figure out which of the two is causing a problem. Once we know that, maybe we can fix it.