Test-outlookconnectivity failure

Hi,
One of the CAS server i get error below after run the commad "Test-OutlookConnectivity -Protocol tcp"
      RFRI::GetReferral.                  Failure   -1.00
ErrorRecord: Task failed on timeout. Overtime = 00:07:49.4185783.
    + CategoryInfo          : OperationTimeout: (Microsoft.Excha...onnectivityTask:TestOutlookConnectivityTask) [Test-
   OutlookConnectivity], TaskException
    + FullyQualifiedErrorId : C918CCB1,Microsoft.Exchange.Monitoring.TestOutlookConnectivityTask
The casarray is defined on Hardware load balancer, versiyon is Exchange 2010 SP2 RU 4 v.2
how can i fix this problem?
Thank you in advance...

on cas02,
ClientAccessServer   ServiceEndpoint                               Scenario                           
Result  Latency
(MS)
CAS02.cam.... email.cam.com                             Autodiscover: Web service request.  Success  
46.80
VERBOSE: [21:32:49.539 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
VERBOSE: [21:32:49.539 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : Using connection parameters :
'cam.intra\extest_1eb30811639a4: Rfri/TCP-IP, [cas.cam.intra/Negotiate]'
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : Address Book Operation = 'GetNewDSA', Input = 'userLegacyDN',
Input Value = '/o=CAM/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=extest_1eb30811639a4'
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : GetNewDSA Response - Result: 'cas.cam.intra'
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : Address Book Operation = 'GetFQDNFromLegacyDN', Input =
'serverLegacyDN', Input Value = '/o=CAM/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=cas.cam.intra'
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : GetFQDNFromLegacyDN Response - Result: 'cas.cam.intra'
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
CAS02.cam.... cas.cam.intra                          RFRI::GetReferral.                 
Success   15.60
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : Using connection parameters :
'cam.intra\extest_1eb30811639a4: Nspi/TCP-IP, [cas.cam.intra/Negotiate]'
VERBOSE: [21:32:49.555 GMT] Test-OutlookConnectivity : Address Book Operation = 'Bind'
VERBOSE: [21:32:49.571 GMT] Test-OutlookConnectivity : Address Book Operation = 'GetHierarchyInfo'
VERBOSE: [21:32:49.571 GMT] Test-OutlookConnectivity : Address Book Operation = 'QueryHomeMDB', Input =
'primarySmtpAddress', Input Value = '[email protected]'
VERBOSE: [21:32:49.586 GMT] Test-OutlookConnectivity : /o=CAM/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=cas.cam.intra/cn=Microsoft Private MDB
VERBOSE: [21:32:49.586 GMT] Test-OutlookConnectivity : /o=CAM/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/cn=Recipients/cn=extest_1eb30811639a4
VERBOSE: [21:32:49.586 GMT] Test-OutlookConnectivity : Address Book Operation = 'GetNetworkAddresses', Input =
'serverLegacyDN', Input Value = '/o=CAM/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=cas.cam.intra'
VERBOSE: [21:32:49.586 GMT] Test-OutlookConnectivity : ncacn_ip_tcp:cas.cam.intra
VERBOSE: [21:32:49.586 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
CAS02.cam.... cas.cam.intra                          NSPI::GetProfileDetails.           
Success   31.20
VERBOSE: [21:32:49.602 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
VERBOSE: [21:32:49.602 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
VERBOSE: [21:32:49.602 GMT] Test-OutlookConnectivity : Using connection parameters :
'cam.intra\extest_1eb30811639a4: Mailbox/TCP-IP, [cas.cam.intra/Negotiate]'
VERBOSE: [21:32:49.602 GMT] Test-OutlookConnectivity : Mailbox Operation: 'EcDoConnectEx', Target mailbox:
'/o=CAM/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=extest_1eb30811639a4'
VERBOSE: [21:32:49.602 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
VERBOSE: [21:32:49.602 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
VERBOSE: [21:32:49.602 GMT] Test-OutlookConnectivity : EcDoConnectEx Result: '0'
VERBOSE: [21:32:49.602 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
CAS02.cam.... cas.cam.intra                          Mailbox::Connect.                  
Success    0.00
VERBOSE: [21:32:49.602 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
VERBOSE: [21:32:49.617 GMT] Test-OutlookConnectivity : EcDoRpcExt2 Response - Result: '0'
VERBOSE: [21:32:49.617 GMT] Test-OutlookConnectivity : EcDoRpcExt2 Response - Error code: '0'
VERBOSE: [21:32:49.617 GMT] Test-OutlookConnectivity : RPC Endpoint = 'cas.cam.intra'
CAS02.cam.... cas.cam.intra                          Mailbox::Logon.                    
Success   15.60
VERBOSE: [21:32:49.617 GMT] Test-OutlookConnectivity : Admin Audit Log: Entered Handler:OnComplete.
VERBOSE: [21:32:49.617 GMT] Test-OutlookConnectivity : Ending processing &
And there is nothing on event log related with this issue....
actually, we get error from SCOM like this,
Alert: TCP Connectivity with Autodiscover - Address Book failure (ABREF) Resolution state....
Verbose: Using connection parameters : 'cam.intra\extest_1eb30811639a4: Rfri/TCP-IP, [cas.cam.intra/Negotiate]'
Verbose: Address Book Operation = 'GetNewDSA', Input = 'userLegacyDN', Input Value = '/o=CAM/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=extest_1eb30811639a4'
Verbose: Microsoft.Exchange.Rpc.RpcException: Error 0x5b4 (This operation returned because the timeout period expired) from cli_RfrGetNewDSA RPC EEInfo is not enabled or there is no error on this thread.
   at ThrowRpcException(Int32 rpcStatus, String message)
   at Microsoft.Exchange.Rpc.RpcClientBase.ThrowRpcExceptionWithEEInfo(Int32 rpcStatus, String routineName)
   at Microsoft.Exchange.Rpc.Rfri.RfriRpcClient.GetNewDSA(String userDN, String& server)
   at Microsoft.Exchange.Monitoring.RfriClientWrapper.<>c__DisplayClass7.<GetNewDSA>b__6()
   at Microsoft.Exchange.Monitoring.OutlookConnectivityContext.RpcExceptionWrapper(Func`1 protectedCall)
Verbose: AddressBook operation failed.  Operation = 'GetReferral', Error = 'The Address Book Referral operation failed. Operation = '<GetNewDSA>b__6', returnValue = '1460', server = 'CAS01.cam.intra', user = '/o=CAM/ou=Exchange Administrative Group
(FYDIBOHF23SPDLT)/cn=Recipients/cn=extest_1eb30811639a4', .'

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    user1175505 wrote:
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