Test-pstnoutboundcall failure 500, The server encountered an unexpected internal error

Hi,
We have a Lync 2013 pool, Front end colocated with Mediation server.
have trunk configured to CUCM.  I'm able to receive PSTN calls, however cannot dial PSTN number.
While using test-CsPstnOutboundCall receive the following SRV record error.
Target Fqdn   : lync2013pool.domain.com
Result        : Failure
Latency       : 00:00:00
Error Message : 500, The server encountered an unexpected internal error
Diagnosis     : ErrorCode=1008,Source=sip.domain.com,Reason=Unable to resolve
                DNS SRV record,domain=p
                Microsoft.Rtc.Signaling.DiagnosticHeader
i can confirm that we have SRV record for _sipinternaltls._tcp.sipdomain.com

Hi AlinIliescu,
You can run the command with the Verbose parameter to get the detailed activity.
Please make sure you use an existed Lync account to test.
Make sure this user is Enterprise Voice enabled and assigned the related voice policy.
Best Regards,
Lisa Zheng
Lisa Zheng
TechNet Community Support

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    Also Add a Public DNS server to your System Preferences> Network > Advanced Button > DNS  tab
    A Google one such as 8.8.4.4 or 8.8.8.8 seem to work well for most people
    10:15 PM      Saturday; March 17, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously
    Message was edited by: Ralph Johns (UK)

  • I can't log in to ichat.  Everytime I try I get a message "The server encountered an error processing registration. Please try again later"  .  Is there anything I can do.   this has been going on since yesterday.

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    Hi,
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    What people sometimes forget is that their Router/Modem device(s) have to be set correctly as well.
    EDIT
    Also Add a Public DNS server to your System Preferences> Network > Advanced Button > DNS  tab
    A Google one such as 8.8.4.4 or 8.8.8.8 seem to work well for most people
    10:15 PM      Saturday; March 17, 2012
    Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
      iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
     G4/1GhzDual MDD (Leopard 10.5.8)
     MacBookPro 2Gb (Snow Leopard 10.6.8)
     Mac OS X (10.6.8),
    "Limit the Logs to the Bits above Binary Images."  No, Seriously
    Message was edited by: Ralph Johns (UK)

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