Testing Acrobat 9 Pro Extended on Windows 7

I'm trying to install Adobe Acrobat 9 Pro Extended on our Windows 7 test machine to make sure everything works. When installing I keep getting an "invalid serial number" even though I'm using the correct serial number. I've tried copying it from the DVD and runnng it from the desktop and I'm still having the same issues. The install is being ran under Administrator permissions. We are testing under the RC version of Windows 7.

I've been really surprised by the number of people who take the time to post derogatory or completely unhelpful responses.
I'm currently working through the issues with Adobe Acrobat support as well and they have been very helpful in getting this tested on Windows 7 RC. Once I work everything out through them I'll post the resolution here so everyone can benefit.

Similar Messages

Acrobat 9 Pro Extended on Windows Vista 32 bit

Acrobat 9 Pro Extended on Windows Vista 32 bit consistently dies after about 10 seconds, with no error messages or other indication of what went wrong.

You have an activation issue. When you launch the program it is going out to check on activation. This is failing and so the program closes. The solution to your issue most likely lies in the TechNote below:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528
Ignore solution #1 as you are using Acrobat 9. Start with solution #2. Good Luck!

Acrobat 9 Pro Extended: How to use Windows 7 Snipping Tool to Paste into PDF

Acrobat 9 Pro Extended on Windows 7.
I frequently use the Windows built-in Snipping Tool to copy parts of pages and paste them into other applications.
Works great.
I can't find a way to let Acrobat allow me to Paste.
I create the snip like I always do.
Then navigage to Acrobat. But the Edit/Paste menu item is grayed out.
I tried File/Create PDF/From Blank File. Placed my insert point into the box.
Still no Edit/Paste was available.
Any ideas on what I need to do to allow Edit/Paste from the Windows 7 Snipping Tool?
Thanks for any help or advice!

You can paste the contents of the clipboard (if an image) onto a PDF page as a stamp. In Acrobat it is called the "Paste Clipboard Image as Stamp Tool" and is found in the stamp menu. You can then move and resize if wanted. To make it part of the regular page contents, you can flatten the stamps, perhaps with this free JavaScript-based tool: http://www.uvsar.com/projects/acrobat/flattener/

Is LiveCycle only a part of Adobe Acrobat 9 Pro EXTENDED, or does it come with the pro version too?

Sorry, I know this is dated but my company doesnt offer Acrobat X (yet. It is currently pending approval from IT). Anyway, I am wondering if the Livecycle designer program comes with the Adobe Acrobat 9 Professional version or just the Extended which I cannot get? This is very important as I will be using it to create a form (literally just one form lol).
Thanks

Designer ES is distributed with both Acrobat 9 Pro and Acrobat 9 Pro Extended for Windows.
Steve

Acrobat 9 Pro Extended crashes when trying to distribute form

Hi.
I am experiencing an issue with Adobe Acrobat 9 Pro Extended on Windows XP Pro SP3 32-bit.
I have created a pdf file derived from an html and css file.
The pdf file comes out perfectly with form fields automatically detected, etc.
However, when I try to distribute the form, by clicking on
1. Forms > Distribute Form...
2. Manually collect responses in my email inbox..
3. Save a local copy and manually send it later.
Acrobat.exe crashes with faulting module acroform.api. when trying to create the response file.
Faulting application acrobat.exe, version 9.0.0.332, faulting module acroform.api, version 9.0.0.332, fault address 0x00025878.
Any ideas?
I can successfully distribute a different form created from InDesign.
Thank you.

Any ideas? there was an update on adobe dated 2/25/13. Perhaps if I uninstall it? I need advice on how to uninstall. When I view updates and click on it, and then click uninstall, it goes back to the Program Screen, in Control, for all programs. Then do I click on Acrobat and Uninstall? I am nervous about doing this. Thanks

Updates for Acrobat 9 Pro Extended

I just reinstalled Windows, which involved also reinstalling my copy of Acrobat 9 Pro Extended. When I hit the Check for Updates menu, the message box states There are no updates available at this time. In addition, I have been unable to locate updates for my version of Acrobat on the web site. I would appreciate a link to the update page.
Thanks.
Mike

Thanks for sharing that information. Otherwise, I would not have been attentive to the possibility that the built-in updater would start to function. I found that it kicked in after I installed the update to 9.2.0.
After installing 9.2.0 and rebooting, I tried the Check for updates menu option, under the Help menu. I got a message to the effect that “The Adobe updater is already running”. Using Process Explorer, I checked the running processes and found a windowless program called AdobeARM.exe (Adobe Reader and Acrobat Manager) was running. I assumed that it was downloading files, so I let it run. After about 10 minutes, it notified me of an update and offered to run it. After it finished, I was updated from 9.2.0 to 9.5.5. I checked the log and verified that it had downloaded and installed all the interim updates to bring me up to 9.5.5.
Here’s what I think happened. With the release of version 9.2.0, Adobe changed the update procedure. There was probably a period of time that the update procedure in 9.0 and 9.1 would automatically transition to the new procedure implemented in 9.2.0. But that time has passed, and the only message one gets from 9.0.0 and 9.1.0 is that there are no upgrades. That leaves the question as to why the updater did not start working for you until 9.4.5. I think the answer is that the AdobeARM program downloads the necessary files before it makes itself visible and offers to install the updates. Each time you rebooted, AdobeARM, shut down, so it never reached the point where it could tell you that it had downloaded all the updates. When you reached 9.4.5, the time required to download the necessary files had dropped from 10 minutes to a minute or two, so you were finally given the opportunity of having the remaining updates installed automatically. The same thing would have happened to me, if your experience had not made me more cautious.
Based on this experience, I would recommend the following procedure to update a fresh install of Acrobat 9 Pro Extended for Windows:
Install the following files in this order:
Ac9Ex3DUpd.msi
AcroProExUpd910_all_incr.msp
AcrobatUpd911_all_incr.msp [optional]
AcrobatUpd912_all_incr.msp
AcrobatUpd913_all_incr.msp [optional]
AcrobatUpd920_all_incr.msp
Except for File No. 2, these files are all available as links from the Acrobat 9 Pro Extended for Windows download page:
http://www.adobe.com/support/downloads/product.jsp?product=158&platform=Windows
For inexplicable reasons AcroProExUpd910_all_incr.msp is only available from the FTP site. The direct link is:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/9.x/9.1/misc/AcroProExUpd910_all_incr.msp
Based on the information on the following page: http://helpx.adobe.com/acrobat/kb/update-patch-acrobat-reader-7.html, I have indicated that two updates are optional, because they are incorporated in subsequent quarterly updates. I installed them anyway.
After installing the sixth file, AcrobatUpd920_all_incr.msp, reboot. Open Acrobat, click on the Help menu, and then on Check for updates. If it says the updater is already running, wait for it to finish downloading the remaining updates. As mentioned above, it took about 10 minutes for it to finish downloading files. After the files finish downloading, a new window will appear, telling you downloads are available and offering to download them. Click OK, and you will be updated to 9.5.5.

Acrobat 9 Pro Extended - Print to PDF setup on Windows 7 64bit???

Hello,
I recently purchased a high-end laptop, running Windows 7 64-bit OS. I've installed my Adobe Acrobat 9 Pro Extended software but it will not be recognized as a print option under the printers setting. Is there an update to Acrobat 9 Pro Extended, which fixes this problem? What can be done to have Acrobat show up as a print option? I bought the top of the line Acrobat so that I could MAKE PDF's. This program is completely useless to me if I cannot make PDF's with it!!!
ANY help will be greatly appreciated!!!!!!!
RBest-2010
[email address deleted by host]

Which version. I think it is a minimum of AA9.2 that is needed for X64. Anyway, you should probably either open Acrobat and do the update (help menu) or download all of the updates from Adobe>downloads>updates and install them in order. The current version is AA9.3.4.

Is acrobat 9 pro extended compatible with windows 8.1

When switched to Windows 8.1. I loosed my PDF printer and a few more issues came in.
I wonder if Acrobat 9 Pro Extended is not compatible with W 8.1. ????

Only AA XI is certified for use with Win 8.1. That being said, you may still be able to run AA 9 on the new system. However, the updates are likely critical to proper operation, particularly with a 64-bit processor. If you have OFFICE 2010 or newer, you will only be able to print to the Adobe PDF printer. The only full way to find out is to try it, but the updates may be the answer to your printer problem. I thought that AcroTray and the print driver worked in AA 8.1, but have not tried it myself.

Need help with Acrobat 9 Pro Extended Toolbars on Windows 7

I have Acrobat 9 Pro Extended on Win XP on my desk & on Windows 7 on my laptop.
On XP I have a toolbar so that I can add lines, boxes & text & then highlight that line or text & change the line or font size & color.
On windows 7 I can add the line or text, but then I have to click on Properties to change tline or font size & color.
Am I missing something or has 7 changed to prevent these actions?

Wow just found my answer in another post . . . i had somehow turned off the adobe tool bar and didn't realize it.
to bad i didn't find the answer before posting.... sorry for the inconvenience
WC365

Acrobat 9 Pro Extended Forms Issue

Hello, I'm having an issue with two simple forms that I have created in Acrobat 9 Pro Extended. I am using Windows XP SP2. The forms have a submit button that is supposed to send to a specified e-mail address. Everything tests fine until the link is posted on our Intranet. Once the user clicks Submit after filling out the form, they are presented with a box with two buttons: Send Link and Send Copy. Does anyone know how to stop this box from popping up? What is happening is they do not read the box and click Send Link, which only sends a blank form back to us and they lose what they have filled out. Any help would be much appreciated, and thank you in advance.

I finally got our webmaster to put the link to the form online so that I could test the form. It is not sending to the address specified. I have setup the Submit button as follows: in the window under Enter a URL for this link: the URL was input as MailTo: [email protected] (there is a space between MailTo: and the e-mail address). After submitting Outlook 2k3 sends back an undeliverable message. Is the space in the URL causing the issue or is it something I need to run by our security people due to the way the form is being submitted?
Many thanks,
Mike

Word, Acrobat 9 Pro Extended and PDF Maker

I am still using Acrobat 9 Pro Extended and I also have Office 2010 installed on my Windows 7 laptop. Is there a way to get PDF Maker to work in Office? Right now when I open Word for example the PDF tab does not appear anywhere. I tried running the repair feature in Acrobat but nothing has changed.
I believe Office needs to be installed first then Acrobat so PDF Maker can be installed. I did this intially when I had Office 2007 but then I unintalled it and installed Office 2010 and I'm guessing that is why things aren't working. Am I going to need to reinstall Acrobat 9 Pro Extended?

Acrobat 9.x is not compatible with MS Office 2010
http://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html

Install Acrobat 9 Pro Extended from Acrobat 9 Standard

I attempted to do an upgrade from Acrobat 9 Standard to Pro Extended having purchased the software from a sales rep who said I could do this as did technical support.
My system is XP Pro/SP2 32-bit.
During the install I ran into this problem. http://kb2.adobe.com/cps/401/kb401731.html. Being stupid I continued on
instead of stopping. Once I got to the section that I am asked to input the Pro Extended serial number and then my STandard serial number I ran into further problems. The dropp down menu asked for which current version of Acrobat, which of course for me was 9 Standard.
The problem was the drop down menu has no option for Standar only Professional.
Since the sales rep had told me I could upgrade I hadn't read the label on the Extended Pro box, which says it's only an upgrade for Professional If I had called in at that time I would have resolved that issue, but not the missing DLL.
I then found out I couldn't uninstall the mess so I did another stupid thing and did a system restore, which just compounded the problem. To make a longer story shorter I downloaded MS Windows Cleanup Utility and removed Acrobat.com and Acrobat 9 STandard. I then downloaded WinCS4Cleanupscript and unzipped and ran it. So far so good.
Then I was advised to install Pro Extended as a trial and customer support would take care of the license issue. Ok, again so far so good.
I then attemped to install Pro Extended as trial and ran into a printer problem similar to what I had
encountered before, but not exactly the same.
"Setup can not copy file PSCRPTFE.NTF" and issues about printers not being Windows logo compliant I believe it was.
(I have a new wireless Brother HL-2170W laser and Canon MP830 inkjet and just updated the driver and firmware...maybe that will load the missing driver)
A this point the installation was terminated and I was advised to follow Adobe TechNote KB403613. The only item that I could possiblity help with this printer problem is the Hotfix kb-930627, but this is for a 64-bit system not 32? Do I download or not?
I also just found out that I still have some vestige of Pro Extended on my system though the MS Cleanup Utility doesn't list anything. Do I run WinCS4Cleanupscript again?
a) How do I fix the PSCRPTFE.NTF issue with my printer(s)
b) Do I download a 64-bit hotfix kb-930627to my 32-bit system...and will that solve the printer problem?
c) Do I just ignore what's left of Pro Extended on my system or run Winc cs4Cleanupscript again. I can't run it directly from all programs, but if I click
on Acrobat 9 Standard under start it opens up or at least that's how it's identified.
d) Anything else?

I might as well update my own question:
I followed the instructions given in the Adobe TechNote kb403613 after running WINCS4Cleanupscript.
However, I did NOT download the hotfix as that's for a 64-bit system. The phrasing of the hotfix wasn't very
clear to me, but I don't think when it stated XP Home or Professional meant a 32-bit system rather only 64-bit.
If anyone knows better let me know. I checked out that specific hotfix and said was for 64-bit OS.
1) Created a new user account with Admin rights
2) I did the "intermediate troubleshooting" listed in kb403613 and found a few files to delete and I also ran the disk defragmenter.
Might as well catch any problems up front instead of waiting.
3) There were several directories on the DVD but only copied Acrobat 9 Pro Extended to my desktop in the new user account.
4) Ran msconfig and disabled all programs under the start up tab. Once you click OK a small window pops up
and you press restart. Remember to write down any programs listed in startup that are not enabled so you
can deselect those when you enable the startup menu again.
5) On restart and booting up press F8 to get the start up options and select VGA mode.
7) Once you in Windows log back into the account you created to just install Acrobat
8) Open Acrobat 9 Pro Extended on your desk top and run the installer
Desktop>Acrobat 9 Pro Extended>Acrobat9>Acro3D
9) Run the install. In my case I selected trial version.
10) I still ran into a problem with Windows Logo compatiblity issues with my printers.
I could either continue or stop the installation, which I did to attempt to determine just what's
causing that problem.
11) there was some auto backout of files, but I still had to run MS Cleanup Utility again and remove Acrobat 9 Pro Extended.
Also ran WINCS4Cleanupscript though nothing there.
12) I then did a restart and booted into normal Windows mode from VGA mode.
13) Logged into my account and ran msconfig to enabled my startup menu and then deselected the ones I didn't want.
OK, I am back to square one. I checked the Windows Logo Product List and found my Brother HL-2170W is
XP, VISTA and W7 Windows Logo certified.
I checked my other printer a Canon Pixma MP830...well not so good. It's logo certified under Vista and W7, but not XP.
I had downloaded the lastest driver and firmware, but that didn't seem to help. I did email Canon. Now these printers had
no problems when I was running under Acrobat 9 Standard.
Right now my only option appears to be to just run the install and continue on when I get to the printer issue. Still don't know what
will happen when I get to the serial numbers. I am suppose to call support and they will fix activation. So I am told...

Acrobat 9 Pro Extended Trial - Export (a) and (b) Quiz Making

(A)to .doc = text in text boxes! Not Wanted!How to avoid this?
(B ) Can I build a quiz right from Acrobat 9 Pro Extended? I cannot find anything on the interface that would allow me to do this but I saw it done?
I'm on a trial but I can aleady see Version 9 Pro Extended is what everyone is going to WANT because of the Adobe Connect, better text editing,easy form creation and data retrieval, and best of all, the Portfolio that wraps your presentation all together and even has built-in templates to boot. Now, how is that for a sales pitch!!
HEY, IT'S A SATURDAY.

Aandi,
Captivate is an Adobe product for creating quizzes, simulations and
various other neat things. It used to be called RoboDemo.
Janet,
You cannot really export from Captivate to Acrobat 9 to get a pdf file.
You can publish from Captivate to Word to PDF. You can use Captivate
to make flash quizzes, that can be imported into Acrobat Connect Pro. I
believe that you can use Presenter to go from Powerpoint to Flash or
Powerpoint to Connect and possibly pdf as well. But since you are
starting in Powerpoint, it doesn't make sense to put presenter in the
middle of going to pdf.
In Acrobat if you want to avoid text boxes from exporting from pdf go to
text not word files.
You can generate quizzes in many different software packages and export
to pdf. I use FrameMaker. You can use Word and ID as well. The advantage
in using Windows Word or ID is that if you make form fields, they can
get exported as forms in the pdf. FrameMaker doesn't have that
capability. But between autorecognition and manual manipulation of the
form fields you can get the quiz to look like you want. The advantage of
Captivate is that it allows for branching and connection to SCORM and
learning management systems. The disadvantage of Captivate is that it
makes it difficult to incorporate graphics, equations, etc. If you need
that sort of thing, I think Director is the another Adobe tool to
consider if you want interactive quizzes.
Mike

Acrobat 9 Pro Extended で「警告:Capture 3D プラグインの一部が破損しています.」エラーが表示される

自己解決したエラーですが、ご参考までに投稿します。
１．現象
Technical Communication Suite 2.0 の Acrobat 9 Pro Extended 9.3.0 を起動すると、以下のエラーメッセージが表示されます。
「警告：Capture 3D プラグインの一部が破損しています。解決するには Acrobat のインストーラでの修復が必要です。これはアンチスパイウェアアプリケーションがシステムのレジストリを変更した結果である可能性があります。修復しても問題が解決しない場合は、お使いのアンチスパイウェアプログラムがレジストリの変更を監視しないように設定する必要がある可能性があります。」
２．発生条件
Windows Vista Ultimate SP2 64-bit 版から Windows 7 Ultimate 64-bit 版に上書きアップグレードした後、起動時に上記現象が発生するようになりました。
３．対応策
Technical Communication Suite 2.0 の Acrobat 9 Pro Extended のみを再インストールすると、上記エラーメッセージは表示されなくなりました。
４．環境
(1) ハードウェア構成：
PC のハードウェア構成は以下のとおりです。
・CPU：　Core 2 Duo T9600
・メモリー：　4 GB
・HDD：　320 GB HDD 7200 rpm、空き容量 259 GB
(2) OS
旧：Windows Vista Ultimate SP2 64-bit 版
新：Windows 7 Ultimate 64-bit 版
備考：
旧 OS では発生していなかった現象です。
OS の 2010 年 1 月分までの重要な更新パッチはすべて適用済みでした。
新 OS に上書きアップグレード後、インストール済みの各アプリケーションが正常に起動するかどうか試している最中に、この現象が発生しました。
(3) アプリケーション
・Adobe Technical Communication Suite 2
・Microsoft Office 2007 Professional
・ATOK 2009
・Java SE Development Kit 6 Update 18
・Java 6 Update 18
・Windows Live おすすめパック (Windows 7 にアップグレード後インストール)
備考：
アプリケーションも、セキュリティパッチ、アップデート類はすべて適用済みでした。
５．補足
Adobe のサポート Web サイトには、同じメッセージが Vista で表示される場合のデータがあります。
「警告：Capture 3D プラグインの一部が破損しています。」エラーが表示される（Acrobat 3D Version 8/Acrobat 9 Pro Extended）
http://kb2.adobe.com/jp/cps/233/233277.html
しかし、SolodWorks も 32-bit 版 Vista も無関係なので、まったく参考になりません。
レジストリを変更して OS が起動しない事態になると困ると思いますので、投稿することにしました。

自己解決したエラーを、ご参考までに投稿しました。

Acrobat 9 Pro Extended, October 2008

I purchased Acrobat 9 Pro Extended in October 2008. I had a problem with my laptop and reinstalled Windows 7 and moved from Office 2010 to Office 2013. I have lost Acrobat 9 Pro Extended and thought I could download again from my account. I can see that I purchased the program but when I click on Download it states that it is empty.
Does someoneknow how the get a copy of my Acrobat program?
greets
Eduard

Hello guys
I solved my problem!
Thanks
Greets
eduard
From: Anubha Goel
Sent: Wednesday, March 04, 2015 9:54 PM
To: Eduard van Huuksloot
Subject: Acrobat 9 Pro Extended, October 2008
Acrobat 9 Pro Extended, October 2008
created by Anubha Goel <https://forums.adobe.com/people/Anubha+Goel> in *Adobe
Reader* - View the full discussion
<https://forums.adobe.com/message/7253797#7253797>

Testing Acrobat 9 Pro Extended on Windows 7

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