Testing CS6 - clone tool does not work - nothing :(

While I'm new to CS6 - I'm not unfamiliar with common errors, self-help fixes when things seem to get stuck - etc.
I loaded the free trial of CS6 to see if I should buy the upgraded version, or be happy with the less expensive older programs.
Things have been going fine as I learn to navigate the new layout -- but this has got me stumped - and frustrated.
I've read through many forums - and self-help tutorials - and nothing fixes the problem!
Although I can grab the color (alt+click) -- and I see the "spot" that I drag to clone/paint over the object that I'm trying to remove...
NOTHING HAPPENS. No color applies, nothing disappears - nada.
I'm running this on a MAC.
Thanks for any help anyone can offer -- I've run out of ideas.

Hi Bill -- thank you, also, for your speedy reply. As I just shared with Chris who also responded, I've managed to get the tool to work again.
Some kind of hardward conflict going on - but it is resolved now.
I have run into another issue though -- while removing fly away hairs from my subject's portrait - I noticed as I cloned around the head that this spot suddenly appeared. It is perfectly round (with an edge)... and has a bright tiny speck of un-erased/un-hidden hair (? I think that's what it is) that absolutely worsens the more I try to cover it or hide it...
Any suggestions?
I'll try to post a screen shot....
Not sure you can see it "perfect circle" - but it has a definitive edge to it (pic on right) -- I can't, for the life of me remove it. The background has a strong bokeh, making it
difficult to repair without being noticable. I'm sure there's an easy way that I'm just not seeing (too many hours of frustration and not enough coffee).

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There are more, but this is to just give an example.
Notes:
* I have trashed preferences at least 20 times and the problem immediately reappears
* The problem happens in both the 32 bit and 64 bit version of PS running in Windows 7 65 bit
* The problem occurs with OpenGL tuned on and off
* I have installed the latest PC patch 11.0.1
* I have updated my latest NVidia drives. They are current.
* I uninstalled Photoshop (kept the rest of Suite) and that did not work, and the same problem reappeared. I am not uninstalling the complete suite but the reinstall has error (that is a separate issue)
* I have triple monitors running off 2 GeForce 9800 GT cards. These worked flawlessly before upgrading to the Windows 7 64 bit configuration. When I upgrades, I replaced the processor, motherbaord and moved to 12 GB ram. The graphic cards are the same.
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All I can say is... Boy am I glad I have an ATI card that just works (and that's including Photoshop CS4/CS5 32/64 bit)!
One thing I'm not sure was mentioned above... Try changing your Advanced OpenGL preferences to "Basic" or even turning off OpenGL to see if it affects the issue. Also try disabling the Show Overlay function in the CLONE SOURCE palette.
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Thanks for you reply
Then I do not understand why the serial number does not work? I have tried to type it several times.
Regards
Einar Tyholdt
9. jan. 2015 kl. 16:16 skrev Monika Gause <[email protected]>:
Adobe Illustrator CS6 serial number does not work on my new MAC. It does work on my old MAC.
created by Monika Gause in Illustrator - View the full discussion
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If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7080891#7080891 and clicking ‘Correct’ below the answer
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Hi Begin,
I have the same issue, I am not sure which version so I had on my old computer but when I got a new windows 7 64bit, and asked IT to install Adobe, my life turned upside down. now they asked if I need X or 9pro and I though 9pro is the latest and greatest.. they installed the standard first then could not edit then asked for the pro and could not edit ... now I search and maybe version X will edit but if the document is signed and we do need to do lots of editing after the signature then what is the solution??
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Hello,
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Testing CS6 - clone tool does not work - nothing :(

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