Testing of Internet Communication Manager

When i perform the "Testing of Internet Communication Manager", the internet communication manager is up and running.
But when i do the following task, i got the error message, i would like to know whether it is critical?
Execute GoTo -> Trace File and check for problems
ERROR => IcmConnConnect: No service for protocol HTTP started [icxxconn.c 2128]
ERROR => HttpPlugInHandleNetData: server: premature EOS (0/-1) in request [http_plg.c 1892]
Does any expert know why and how to solve it?

Hi,
Your SMICM might be ruunig but no HTTP srevice is defined
ERROR => IcmConnConnect: No service for protocol HTTP started
Tx code SMICM-->GO TO -->Services check there if not define it .
Regards,

Similar Messages

Internet communication manager...

Hi all,
We have upgraded our system from BW 3.5 to BI 7.0 (Linux RHEL 4, Oracle 10.g). Can any tell me the settings/docs to be done for activating Internet communication manager.
How -to
1) Set up the ICM server cache.
2)customize the ICM.
Please help me out in this regard.
Regards,
Robert

Hi,
you can activate the ICM serives using tcode SICF,
you can administrate ICM service using SMICM
look at sap note
1091088 BIA 7.00: How to activate ICM
917950 SAP NetWeaver 2004s: Setting Up BEx Web
737625 Parameter recommendations for the ICM
885580 Integrated ITS: Configuration Parameters
regards,
kaushal

Internet Communication Manager (ICM)

Hi,
I would like to ask whether where can i download Internet Communication Manager (ICM) ??
or where can i find this application??
thanx

ICM exists in two variaties:
A. The SAP Web Dispatcher, which is a stand-alone version of the ICM, used for load-balancing scenarios between ABAP/J2EE Web Application Servers, and has the name: sapwebdisp.exe under Windows, or just sapwebdisp under various UNIX flavors.
B. The ICM integrated into the ABAP application server: It's the internet communications enabler for the ABAP Web Application Server, and it runs alongside the disp+work processes of any ABAP appliacation server. Its name is icman.exe or just icman under UNIX.
The sapwebdisp one is an optional component, and it comes in the SAPEXE.SAR archive in which you download the rest of the ABAP kernel components. It's also downloadable as a separate component from the downloads area.
The icman also comes in the SAPEXE.SAR archive, and it's installed by default and enabled by default with any installation of the ABAP WAS since (at least) WAS 6.20.
Hope this clears it up.
Daniel

Doubt about Internet Communication Manager(ICM)

Hi All,
I am really interested in knowing what exactly happens in BSP while execution. When I came across this ICM, I came to know that, its the intermediate between the Browser and the Web AS. Also ICM is a component of Web AS.
But my doubt is where exactly the ICM and Web AS resides. How the requests are transferred to the ICM from the browsers.
I learnt that browser will create a TCP/IP connection and wait till the response from the ICM. But where exactly this ICM
conceptually or logically resides for the web applications of SAP.
Your replies will definitely help me to learn more.
Thanks and Regards,
Gopal

Hello Friend,
ICM is a model which coceptually and logically hold comunication of all the web related objects in SAP.
It is the new kind of methodology which replace ICF.
So whenever user is requesting anything from internet browser, it goes throuhg ICM To Web AS (which actually does the work). And it goes in the reverse way.
ICM control all the trafic and set priority of the request sent by multiple browsers.
Please go throuhg SMICM transaction in SAP to understand more.
Thanks.

Internet communication Framework

Can any one explain Internet communication Framework service in integration server???

Hi,
ICF is a framework which helps us to operate on request-response mode of operations using internet standard protocols like HTTP, HTTPS, and SMTP.
It is the framework which ICM (Internet Communication Manager in WebAS) uses for communication to other systems. By using this framework ICM can handle all the requests and send back the responses based on the request type (JAVA/ABAP).
for more information please go tru the links below,
http://help.sap.com/saphelp_nw04/helpdata/en/36/020d3a0154b909e10000000a114084/frameset.htm
Hope this helps.
-Prasad Babu.

My itunes will not connect using at&t communications manager and internet

my itunes and store will not connect to internet using at&t communications manager

That's usually caused by a conflict between iTunes and the Bytemobile LSP inserted by the AT&T communication manager, as per the following document:
Apple software on Windows: May see performance issues and blank iTunes Store

Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1.
This is a continuation of the live Webcast
Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.
During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.
Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification.
Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.
Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.
Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.
Webcast related links:
Webcast Video
FAQ from the live webcast
Slides from the live webcast

Hello Robert,
Apologies for a delayed response, some days get very hectic.
In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.
The only thing, which is related and will change with CUCM upgrade is Phone F/w version.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf
You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:
http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html
For Example: SRST version 7.1
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html
You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.
If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.
Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.
It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.
Please, let me know if this clarifies your doubt or we can have a quick phone call.
Regards
Amit Singh

Ask the Expert : Call Recording with Cisco Unified Communication Manager (UCM)

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about Cisco Unified CM call recording solution that provides the ability to record customer conversations for compliance purpose. This topic will cover an overview, configuration and troubleshooting of the call recording feature.
Monday, January 19th, 2015 to Friday, January 30th, 2015
Harmit Singh is a technical leader with the High Touch Technical Services (HTTS) and Technical Assistance Center (TAC) Unified Communications teams based in Bangalore. He has broad experience in Cisco Unified Communications infrastructure solutions. He has 10 years of experience working with large enterprise and service provider networks. He also holds CCIE certifications (#20012) in Voice and Collaboration as well as Red Hat and VMware certifications.
Mohammed Noorulla Khan is a customer support engineer in High-Touch Technical Services (HTTS) Unified Communications teams based in Bangalore. His areas of expertise include Cisco Unified Communications Manager, Gateways, and Jabber. He has over 6 years of industry experience working with large enterprise and service provider networks. He also holds CCIE certifications (#35741) in Voice and VMware certifications.
** Remember to use the rating system to let Mohammed and Harmit know if you've received an adequate response. **
Because of the volume expected during this event, the experts might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, subcommunity, IP Telephony, shortly after the event. This event lasts through January 30th 2015. Visit this forum often to view responses to your questions and those of other Cisco Support Community members.

Hi Maheshwar,
Thank you for your query. Please find my response below:
1> Do we support recording with HCS environment and which 3rd party vendors are validated with HCS based call control 10.1.1?
Answer: Whether you use a standalone UCM cluster, UCCE or HCS, call recording would be supported across the board in the same manner.
Please refer to the following link:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/hcs-cc/10_0_1/Install_and_Config/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs/CHCS_BK_ICC270D0_00_installing-and-configuring-cisco-hcs_chapter_011.html#CHCS_RF_T1105284_00
Option
Notes
Recording
All Recording applications that are supported by Unified CCE are supported on HCS for CC. For details, see Recording section in Agent and Supervisor Capabilities.
With respect to which 3rd party vendors have been validated, marketplace.cisco.com is a good place to crosscheck this info. You will find a Cisco Compatible Logo against the partners listed there. The logo is used to signify that the PARTNER product has undergone technical interoperability testing with the Cisco product specified. The interoperability testing is conducted by a third party laboratory based on testing criteria set forth by Cisco. PARTNER is solely responsible for the support and warranty of its product. Placement of the PARTNER product or information pertaining thereto, on the Cisco Marketplace website does not constitute an offer to sell the PARTNER product in any way. For further information on the PARTNER products, please visit the PARTNER company website.
Please refer to the following link and use the search field under Collaboration Technology:
https://marketplace.cisco.com/catalog/search?utf8=%E2%9C%93&search[q]=&search[technology_category_ids]=23%2C24%2C197%2C1940%2C1941%2C1921%2C1576%2C1897%2C1983%2C2418%2C26%2C198%2C1904&search[order]=tier&per_page=20&_=1421663854257&ts=1421663855441
2> Which end points are supported for recording via HCS call control?
Answer: The following link should help clarify this:
http://solutionpartner.cisco.com/web/sip/wiki/-/wiki/Main/Unified+CM+Silent+Monitoring+Recording+Supported+Device+Matrix
Please let us know if you have any follow up questions. Hope this is helpful.
Regards,
Harmit Singh.

SOAP:1.023 SRT: Processing error in Internet Communication Framework: ("ICF Erro

Hi All,
We are facing an issue while setting up ccms alerts on PI system application server.
We have solman 7.0 with EHP1 and adding SAP PI netweaver 7.1 as remotely monitored system through solman using saphostagent. The system was registered successfully and alerts work fine for central instance of satellite PI system.
But the application server remians offline status. When we do a connection tect from solman system; it gives error "SOAP:1.023 SRT: Processing error in Internet Communication Framework: ("ICF Erro".
In SMICM, HTTP and other services are active for this app server. But in the log we have alerts
"[Thr 1114540352] *** WARNING => Connection request from (17/18/0) to host: <server name>, service: 50013 failed (NIECONN_REFUSED)
[Thr 1114540352] {0009bd3e} [icxxconn_mt.c 2245]"
When try the connection test for connection type G under HTTP connections to external server. It is successful for CI but fails for app server with message "ICM_HTTP_CONNECTION_FAILED"
with same error message (NIECONN_REFUSED).
Please advise how can we fix this. Could this be DNS server entry issue etc.
Thanks
Varun

Hi Sunny,
Yes; the ping from solman to satellite(PI) system and vice versa is working fine. And the dev_icm alerts I mentioned were bpresent in app server of PI eveen before we registered it in solman system.
Thanks
Varun

SOAP:1.023 SRT: Processing error in Internet Communication Framework

Hi,
We are developing consumer proxies on ECC enhancement Package 4.
Could you please advice us on the mandatory Technical Configuration that is required in order to consume Web Services from external (non-SAP systems) Providers?
We are trying to test a consumer proxy which consumes a Web Service hosted on a third party system but we are getting the following error:
SOAP:1.023 SRT: Processing error in Internet Communication Framework: (""ICF Error when receiving the response: ICM_HTTP_
Thank you in advance.
Kind Regards

Hi,
If I were SAP support I'd point you at [SAP Note 5|https://service.sap.com/sap/support/notes/5]-
If I were a grumpy forum user I'd answer with [Let me google this for you|http://lmgtfy.com/?q=SOAP%3A1.023+SRT]
Since I have my good 5 minutes I'd say this:
The most important part of your description is missing, that is ...ICM_HTTP_XXXXX????? with XXXXX???? probably being CONNECTION FAILED. Most probably you have a routing or proxy problem, which means, your app server can't reach the destination (given your destination URL does exist at all).
You might find details in ST11 and some help in [this thread|Calling external webservice fails on 4 of the 5 server instances;.
Have fun,
anton

SOAP:1.023 SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR")

Hello all,
can you pls suggest me smth for this:
I am running solman_setup and at phase 5.1 (Configure Web dispatcher) and I have errors:
SOAP:1.023 SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_SSL_ERROR")
L3 - Failed to reach test WS through System Settings (ICM/HTTPURLLOC)
L2 - Failed to reach test WS through ICM
I choosed: No SAP Web Dispatcher used
What I did:
1. re-created users SM_EXTERN_WS and SM_INTERN_WS
2. added table HTTPURLLOC with the full hostname and the port
3. created SSL server standard certificate in STRUST and its green
4. instance profile>>add login/accept_sso2_ticket=1 and login/create_sso2_ticket=2
Thx for any suggestion
Chris

Hello,
I read note 1094342 - ICM trace contains verification of the server's certificate
and I installed in the IE browser the PSE saved from /strust
Thx for any idea
[Thr 140736729089792] *** ERROR during SecudeSSL_SessionStart() from SSL_connect()==SSL_ERROR_SSL[Thr 140736729089792] session uses PSE file "/usr/sap/SID/DVEBMGS00/sec/SAPSSLA.pse"[Thr 140736729089792] SecudeSSL_SessionStart: SSL_connect() failed[Thr 140736729089792] secude_error 536872221 (0x2000051d) = "SSLAPI error"[Thr 140736731203328] NiIBlockMode: set blockmode for hdl 92 FALSE[Thr 140736729089792] >> Begin of Secude-SSL Errorstack >>[Thr 140736729089792] 0x2000051dSAPCRYPTOLIB SSL_connect[Thr 140736729089792] SSL API error[Thr 140736729089792] Failed to verify peer certificate. Peer not trusted.
][Thr 140736729089792] << End of Secude-SSL Errorstack[Thr 140736731203328] NiIBlockMode: set blockmode for hdl 92 TRUE[Thr 140736729089792] SSL_get_state() returned 0x00002131 "SSLv3 read server certificate B"[Thr 140736731203328] SSL_get_state() returned 0x00001180 "SSLv3 read client certificate A"[Thr 140736731203328] *** ERROR during SecudeSSL_SessionStart() from SSL_accept()==SSL_ERROR_SSL[Thr 140736731203328] session uses PSE file "/usr/sap/SID/DVEBMGS00/sec/SAPSSLS.pse"[Thr 140736731203328] SecudeSSL_SessionStart: SSL_accept() failed[Thr 140736731203328] secude_error 536875078 (0x20001046) = "SSL API error"[Thr 140736729089792] No certificate request received from Server[Thr 140736731203328] >> Begin of Secude-SSL Errorstack >>[Thr 140736731203328] 0x20001046SAPCRYPTOLIB SSL_accept[Thr 140736731203328] SSL API error[Thr 140736731203328] received a fatal SSLv3 certificate unknown alert message from the peer[Thr 140736731203328] 0xa0600263 SSL ssl23_accept[Thr 140736731203328] received a fatal SSLv3 certificate unknown alert message from the peer[Thr 140736731203328] 0xa0600263 SSL ssl3_read_bytes[Thr 140736731203328] received a fatal SSLv3 certificate unknown alert message from the peer[Thr 140736731203328] << End of Secude-SSL Errorstack[Thr 140736731203328] <<- ERROR: SapSSLSessionStart(sssl_hdl=1315bf0)==SSSLERR_SSL_ACCEPT[Thr 140736731203328] <<- SapSSLErrorName()==SSSLERR_SSL_ACCEPT[Thr 140736729089792] <<- ERROR: SapSSLSessionStart(sssl_hdl=7fffcc023860)==SSSLERR_PEER_CERT_UNTRUSTED[Thr 140736729089792] <<- SapSSLErrorName()==SSSLERR_PEER_CERT_UNTRUSTED[Thr 140736731203328] *** ERROR => IcmConnInitServerSSL: SapSSLSessionStart returned (-56): SSSLERR_SSL_ACCEPT [icxxconn_mt. 1713][Thr 140736729089792] *** ERROR => IcmConnInitClientSSL: SapSSLSessionStart failed (-102): SSSLERR_PEER_CERT_UNTRUSTED {000f3a6b} [icxxconn_mt.c 1989][Thr 140736731203328] <<- SapSSLSessionDone()==SAP_O_K[Thr 140736731203328] in: sssl_hdl = 1315bf0[Thr 140736731203328] ... ni_hdl = 92[Thr 140736731203328] NiICloseHandle: shutdown and close hdl 92/sock 41[Thr 140736729089792] <<- SapSSLSessionDone()==SAP_O_K[Thr 140736729089792] in: sssl_hdl = 7fffcc023860[Thr 140736729089792] ... ni_hdl = 223[Thr 140736729089792] IcmConnConnect(id=15/14955): free MPI request blocks[Thr 140736729089792] MPI<5909c>85#7 GetInbuf -1 21d220 1757 (1) -> MPI_EOS: End Of Stream

Processing error in Internet Communication Framework

Hi ,
I'm in to the configuration phase of solman_setup in solution manager where I am facing the Processing error in Internet Communication Framework.
Tcode: saomanager->service administration -> web service configuration:
"SRT Framework exception: Service Ping ERROR: Error when calling SOAP Runtime functions: SRT: Processing error in Internet Communication Framework: ("ICF Error when receiving the response: ICM_HTTP_CONNECTION_FAILED""
Also i have checked in smicm-> goto->trace file. I'm getting the following warnings
Thr 10372] HttpSAPR3SetParam: Switched j2ee status to: 1
[Thr 65180] Wed May 14 20:35:57 2014 [Thr 65180] *** WARNING => Connection request from (22/33/0) to host: http, service: 80 failed (NIEHOST_UNKNOWN) [Thr 65180] EX-T22, U33, 001 SATHEESH, 192.168.8.17, 20:35:41, M0, W9, , 1/0 {0003001f} [icxxconn.c 2271] [Thr 36776] Wed May 14 20:36:43 2014 [Thr 36776]
*** WARNING => Connection request from (19/20/0) to host: harwich01, service: 55000 failed (NIEHOST_UNKNOWN) [Thr 36776] RM-T19, U20, 001 SATHEESH, egdp103, 20:36:27, M0, W9, SM59, 2/2 {000300c1} [icxxconn.c 2271] [Thr 15168] Wed May 14 20:42:14 2014 [Thr 15168]
*** WARNING => Connection request from (22/33/0) to host: http, service: 80 failed (NIEHOST_UNKNOWN) [Thr 15168] EX-T22, U33, 001 SATHEESH, 192.168.8.17, 20:42:09, M0, W9, , 1/0 {000200d8} [icxxconn.c 2271] [Thr 53732] Wed May 14 20:44:42 2014 [Thr 53732]
*** WARNING => Connection request from (19/20/0) to host: harwich01, service: 55000 failed (NIEHOST_UNKNOWN) [Thr 53732] RM-T19, U20, 001 SATHEESH, egdp103, 20:44:40, M0, W9, SM59, 2/2 {000300de} [icxxconn.c 2271] [Thr 12772] Wed May 14 20:44:44 2014 [Thr 12772]
*** WARNING => Connection request from (19/20/0) to host: harwich01, service: 55000 failed (NIEHOST_UNKNOWN) [Thr 12772] RM-T19, U20, 001 SATHEESH, egdp103, 20:44:42, M0, W9, SM59, 2/2 {000300df} [icxxconn.c 2271] [Thr 65180] Wed May 14 20:46:52 2014 [Thr 65180]
*** WARNING => Connection request from (22/33/0) to host: http, service: 80 failed (NIEHOST_UNKNOWN) [Thr 65180] EX-T22, U33, 001 SATHEESH, 192.168.8.17, 20:46:38, M0, W9, , 1/0 {000200e6} [icxxconn.c 2271] [Thr 15168] Wed May 14 20:55:09 2014 [Thr 15168]
*** WARNING => Connection request from (22/46/0) to host: http, service: 80 failed (NIEHOST_UNKNOWN) [Thr 15168] EX-T22, U46, 001 SATHEESH, 192.168.8.17, 20:55:09, M0, W6, , 1/0 {000200fa} [icxxconn.c 2271] [Thr 65180] Wed May 14 20:55:38 2014 [Thr 65180]
*** ERROR => IcmReadFromPartner(id=2/252): No data from server received (rc=MPI_EBROKEN: pipe broken/canceled/7) [icxxth
Can anyone help me in fixing this issue.
Thanks,
Satheesh E

******                              SECURITY WARNING                         ******
Wed May 14 19:59:58 2014
Error: Timeout occured (-5), Traffic Control: Nettimeout (30) exceeded by peer: 127.0.0.1:53675 [icxxthr.c 4285]
trc file: "dev_icm_sec", trc level: 1, release: "720"
Wed May 14 20:32:20 2014
hostname       SAPSOLMAN.Mas.eGinnovations.com
logfile name   dev_icm_sec
max file size 512000
switch type    0
max file size 512000
file wrap      0
logging level 2

How do i reinstall AT&T Communications Manager?

I recently bought the Nokie Booklet, yesterday in fact. And i also purchased Windows 7 Home premium. Not knowing that there wasn't a CD tray on the MINI, i donwloaded it to my desktop and then uploaded it do a flash drive. I installed it on my Booklet and now the internet doesn't work. To help myself, i have already went into "Windows.Old" I get this error message.
"C:\Windows.Old\Program Files\AT&T\Communication Manager\ATTCM.exe
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail."
I do realize that the program came with Windows 7 Starter, but that shouldn't mean it doesn't work for a later edition of Windows 7 does it? Yes, i have already tried to restore settings to factory default. And system recovery, it doesn't work because i haven't set any recover time before hand. So is there a way to get the new ATTCM.exe? All help appreciated.
- Austin
P.S How do i connect the internet from my desktop to my laptop, is it manditory that i use an Ethernet-to-USB adapter?

There is a partition on the HDD that is the factory restore. You can restore the booklet to factory unless you did a clean install and wiped out the partition. When it's booting up press F8, and repair.

Unable to invoke SendMessage method of outbound communications manager

i have configured a communication profile, and tried to send a mail using Outbound Comm Manger.
When i use F9 i am able to send the mail. But wheni try to automate the processby workflows i get the following error.
"Unable to invoke SendMessage method of outbound communications manager"
I have used"SendMessage" method of outbound communications manager.
CommProfile - Literal - MyProfile
MsgTo List - Literal Value
is there any extra parameters have to give in workflow??
Kindly help me on this. What are the extra parameters that i need to give in the Internet SMTP/POP3 Server PARAMETER in Comm Profiles.
Thanks in Advance

A.Pancholi wrote:
However, if you shutdown the OS and it just kills the JVM process, it won't happen. Is that correct?
No, it should still run. It's what shutdown hooks are for, cleaning up, eg: database connections, in the case of unexpected shutdowns. Not foolproof, by any means, though. Pulling the power cord won't run them, for obvious reasons
So actually, it probably is what the OP is afterThen we could be the problem the method is not getting invoked. Did we do something wrong: We show you what we have done.
Runtime.getRuntime().addShutdownHook(new Thread() {
public void run() {
callingMyMethod();
Looks fine to me. How are you stopping the JVM?

How to migrate from BE6000 to Communications Manager

Dear forum members,
first of all, I'am tired. I have been on a long journey from the day we bought our Cisco Unified Communication system until now.
Technically everything worked just fine, right from the beginning until now. But starting from the first day, I had several huge
issues with our Cisco reseller (Deutsche Telekom/T-Systems).
It all started with the fact, that all hardware related contracts and services were SmartNet Services and added directly to our company account.
All software related services were booked as "Shared Services". So we were the rightfull owner of the licenses but our reseller had to migrate/issue all tickets, licensing requests and so on.
It took us (me and our reseller) over a year to set these things "right".
Right now, everything (hardware and software related services, licenses, ...) are bound to our Cisco account. We can open TAC cases, download software/firmware and so on.
Last week, we migrated successfully from Call Manager 8.6.5 to 10.0. So I was really happy to see, that everything worked fine (I could migrate my licenses, download the software, ...).
I thought, "Hey, finally eveything works as expected..."
I was wrong, so wrong...
What happend? I tell you what happend...
During the migration, we had to move all our servers (CUCM, CUC & CUPS) from our Cisco C200 M2 Server to our Dell VMware cluster, because the C200 M2 is (as far as I know) not supported anymore for BE6000 10.x and we didn't wand to buy a new C220 M3 server.
Due to the fact, that the BE6000 is only supported on that hardware, we decided to migrate our BE6000 to a Cisco Unified Communications Manager.
Our reseller told me, that Cisco Unified Communications Manager is supported on third party hardware (if the hardware meets certain requirements, like processors and so on) and due to the fact that we only use CUCM, CUC & CUPS there would be no difference for us when it comes to features.
So I said: Great, let's do that. And when you are doing that, can you please order us a license for a collab edge gateway (the thing that enables Jabber to proxy through the firewall without the need of a vpn tunnel).
And that was the point when our communication stucked...
Since that mail, I don't get any response from our reseller regarding this two tasks. They told me, that I can do that myself. I tried that and searched all cisco portals and then opended a TAC case.
The TAC team told me, that our reseller had to file a sales order (is that right?) and send me back to them.
Right now, I'am trapped between Cisco and my reseller and I'am really tired. Can someone please tell me what I can do/have to do to patch things up?
Kind regards,
René

DRS from your current server which is using the 6K OVAs, into your dell server which should NOT be using the 6K OVAS, but any of the other non-6K options you have.
I assume you've already verified your server is supported under 3rd party spec guidelines???
But, that's all it takes to move from a 6K into an enterprise CUCM, or the other way around as well.

Testing of Internet Communication Manager

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