Text animation not visible

Hi:
I've used Captivate for a couple of years now but never used
the Text Animation feature. I want to use the Shatter animation but
it won't appear when I preview it. Nothing shows up. When I play
the slide (in the Edit tab), it works, but not when it's actually
being run. Other animations do work but not Shatter--yet I need the
effect of the text breaking up as I am using it in a slide where I
dispell myths. Any idea what I am doing wrong?
Thanks.
Anne from ND

Usual reasons are text colour is same as BG colour, or text is very small, but you say you have checked those.
The default text size of Points, can lead to tiny tiny text when working on high pixel counts with low dpi. Easiest way to test for that is with Free Transform. I always set text size to mm because it is more predictable regardless of images size and dpi. If the image is 10 inches high, then 25mm is going to be on tenth the height of the image.
If none of the above helps, could you upload a screen grab of your entire workspace please?

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Text animation not visible

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