Text caption timings not working properly on some computers

I've created a module in Captivate 4, published with the recommended settings of AS2, Flash Player 8, and 30 FPS. Audio narration is recorded on each slide separately. It contains a .flv video inserted that plays fine. On several of the slides, text captions are timed to appear automatically as the slide is being narrated. All the timings work fine on my computer (an HP laptop with Windows XP).
This module is viewed by all 800 of our employees. Several employees (one is our department head!) have reported that the text caption boxes come in very slowly, not at all in sync with the narration. For instance, I have the caption set to appear after 5 seconds; on her computer, it doesn't appear until 15 seconds.
This is only happening with text captions. On one slide, I have several transparent captions that the viewer has to click on to make them appear. These are working fine without any delay.
We first thought a common thread among those having this problem was they had just received upgraded computers, although they all run Windows XP with Flash Player 10. However, the IT tech investigating it for us ran the module on a new computer and it played perfectly. So it seems to be a problem in Captivate.
Anyone have any ideas as to what is causing this issue? Thanks for any help you can offer!

Have you tried republishing the movie as AS3 and Flashplayer 10?
Flasplayer 8 was nowhere near as efficient at decoding SWF content.
If all your users are on FP 10, publish to FP8?

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