Text comments always locked

Hi,
we have a problem with Reader 11.0.09 at work. My wife usually uses text comments (T-Symbol) to make notices in PDFs. But since today she is not able to create or edit text comments any more. Neither with new PDFs nor with PDFs she always changed. There is the lock symbol on any comment and the "Locked" checkox is ticked but greyed-out.
She is quite familiar with office software and Adobe Reader and she used this feature already many times. The files are writable and she can do other comments and markup tools like stamps or signature.
And additionally I am possible to comment all files she sent me. So it seems not be a problem of the PDFs but of the preferences of the reader. Something like "Set preferences as default" with ticked checkbox. But I cannot reproduce as text comments are usually not lockable as far as I have read. She can not even comment a new file I created with Adobe Acrobat or PDF24 printer. But I can do so with the same Reader version. If she creates a new comment by clicking into page there is a new comment in commentlist but with lock on it. Because of this she cannot enter text and it is removed after clicking somewhere else.
I found these topics on this problem:
I have tried to make a comment and the text is Locked... how do you unlock the unlockable...
How do I unlock text comments?
But the first one is not really solved just the hint to make it writable and the second is solved but does not really match because of it seems a problem of a single PDF.
Do you have any hint or solutions on this problem? New installation of Adobe Reader would last quite long because of a separate IT department and it´s not sure if this solves the issue.
Regards
Martin
Edit with Additional information: She says she probably changed something in signature preferences. But don´t know what exactly could have this impact and cannot reset. She of course also has no possibility to edit registry.
additional information regarding changed signature preferences

Hi Martin, I have the same problem. Did you ever find a solution?

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