Text dissapears when making a pdf

Hello,
I have a problem when I make a pdf from a word file. I have a word file with text in a special font. I embed the font when I make the pdf. But when I open the pdf, pieces of text are gone.. All the text is in the same font.
Example:
Word file: I really love Adobe products. They look fantastic.
PDF file : I ------- love Adobe -----------. They look -----------.
- = white space.. there is nothing there..
Really strange.
Can somebody help me?
Thanks,
Rob Vloemans
CheckMarket

If you check the font list you will likely find the font was not embedded. If you turn on the log for Distiller when you run the PDF creation you will likely see that there was an error in the conversion (font not embedded). The problem is likely that you do not have the needed rights (license) for embedding the font.

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Hi Linc
Thanks for the reply.
Kernel panic below - it's only Kernel panics that relate to this problem, no crash or hangs:
Anonymous UUID:
Thu May 8 15:23:57 2014
panic(cpu 4 caller 0xffffff8023adbe7e): Kernel trap at 0xffffff8023e07983, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000208, CR3: 0x0000000025fd0000, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0x0000000000000000, RCX: 0xffffff7fa49bdc56, RDX: 0x0000000000000000
RSP: 0xffffff81f3a13b00, RBP: 0xffffff81f3a13ba0, RSI: 0x0000000000000200, RDI: 0x0000000000000200
R8: 0x0000000000000000, R9: 0x0000000000000008, R10: 0x0000000000000000, R11: 0xffffff8023e84d70
R12: 0x0000000000000000, R13: 0xffffff81c37e6000, R14: 0x0000000000000000, R15: 0x0000000000000200
RFL: 0x0000000000010246, RIP: 0xffffff8023e07983, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000208, Error code: 0x0000000000000000, Fault CPU: 0x4
Backtrace (CPU 4), Frame : Return Address
0xffffff81f3a13790 : 0xffffff8023a22fa9
0xffffff81f3a13810 : 0xffffff8023adbe7e
0xffffff81f3a139e0 : 0xffffff8023af3376
0xffffff81f3a13a00 : 0xffffff8023e07983
0xffffff81f3a13ba0 : 0xffffff7fa49ac726
0xffffff81f3a13e40 : 0xffffff7fa49a40f1
0xffffff81f3a13e80 : 0xffffff7fa49a209c
0xffffff81f3a13eb0 : 0xffffff7fa49a3a05
0xffffff81f3a13ef0 : 0xffffff7fa49a3ac6
0xffffff81f3a13f00 : 0xffffff7fa461f2f5
0xffffff81f3a13f40 : 0xffffff8023c2eb42
0xffffff81f3a13fb0 : 0xffffff8023ad7047
      Kernel Extensions in backtrace:
         com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7fa4612000->0xffffff7fa463efff
         com.apple.iokit.AppleBCM5701Ethernet(3.8.1b2)[026E632C-1CE6-32DA-AEB9-84B0974DE 286]@0xffffff7fa49a0000->0xffffff7fa49d7fff
            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fa4921000
            dependency: com.apple.driver.mDNSOffloadUserClient(1.0.1b5)[67E9FFEC-493E-3ECD-92CE-9D9DBB0 33500]@0xffffff7fa4992000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[EDA75271-4E9D-34E7-A2C5-14F0C8817D37]@0xffffff 7fa41b7000
            dependency: com.apple.iokit.IOEthernetAVBController(1.0.3b4)[4239FC00-988B-3188-AFE6-E61B5D E6C76C]@0xffffff7fa4999000
            dependency: com.apple.iokit.IONetworkingFamily(3.2)[1EAD69CB-6AB4-387F-94C4-8FAAFF28354C]@0 xffffff7fa4612000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13C1021
Kernel version:
Darwin Kernel Version 13.1.0: Wed Apr 2 23:52:02 PDT 2014; root:xnu-2422.92.1~2/RELEASE_X86_64
Kernel UUID: E9CF78E2-1E9F-3B6F-81A4-FEE6C6D0E4D5
Kernel slide:     0x0000000023800000
Kernel text base: 0xffffff8023a00000
System model name: Macmini6,2 (Mac-F65AE981FFA204ED)
System uptime in nanoseconds: 29964599659412
last loaded kext at 18945579647: com.apple.filesystems.smbfs          2.0.1 (addr 0xffffff7fa4426000, size 335872)
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loaded kexts:
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com.cyberic.SmoothMouse          9
com.apple.filesystems.smbfs          2.0.1
com.apple.driver.AppleBluetoothMultitouch          80.14
com.apple.iokit.IOBluetoothSerialManager          4.2.3f10
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.driver.AGPM          100.14.15
com.apple.driver.ApplePlatformEnabler          2.0.9d1
com.apple.driver.X86PlatformShim          1.0.0
com.apple.driver.AudioAUUC          1.60
com.apple.driver.AppleMikeyDriver          2.6.0f1
com.apple.driver.AppleHDA          2.6.0f1
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleLPC          1.7.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.3f10
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleHWAccess          1
com.apple.driver.AppleThunderboltIP          1.1.2
com.apple.driver.AppleIntelHD4000Graphics          8.2.4
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com.apple.driver.AppleUSBODD          3.4.1
com.apple.iokit.SCSITaskUserClient          3.6.6
com.apple.driver.AppleIRController          325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
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com.apple.iokit.IOAHCIBlockStorage          2.5.1
com.apple.driver.AppleUSBHub          666.4.0
com.apple.driver.AppleSDXC          1.5.2
com.apple.iokit.AppleBCM5701Ethernet          3.8.1b2
com.apple.driver.AirPort.Brcm4331          700.20.22
com.apple.driver.AppleFWOHCI          4.9.9
com.apple.driver.AppleAHCIPort          3.0.0
com.apple.driver.AppleUSBEHCI          660.4.0
com.apple.driver.AppleUSBXHCI          670.4.0
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          2.1
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com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
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com.apple.security.quarantine          3
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.driver.IOBluetoothHIDDriver          4.2.3f10
com.apple.driver.AppleMultitouchDriver          245.13
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.kext.triggers          1.0
com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.6
com.apple.driver.DspFuncLib          2.6.0f1
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAudioFamily          1.9.5fc2
com.apple.kext.OSvKernDSPLib          1.14
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.iokit.IOBluetoothFamily          4.2.3f10
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.3f10
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.driver.IOPlatformPluginFamily          5.7.0d10
com.apple.driver.AppleHDAController          2.6.0f1
com.apple.iokit.IOHDAFamily          2.6.0f1
com.apple.driver.AppleSMC          3.1.8
com.apple.iokit.IOFireWireIP          2.2.6
com.apple.iokit.IOSurface          91
com.apple.iokit.IONDRVSupport          2.4.1
com.apple.iokit.IOAcceleratorFamily2          98.14
com.apple.AppleGraphicsDeviceControl          3.4.35
com.apple.iokit.IOGraphicsFamily          2.4.1
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.6.6
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOUSBMassStorageClass          3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.6
com.apple.driver.AppleThunderboltDPInAdapter          3.1.7
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com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.5
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com.apple.iokit.IOUSBHIDDriver          660.4.0
com.apple.driver.AppleUSBComposite          656.4.1
com.apple.driver.CoreStorage          380
com.apple.driver.AppleThunderboltNHI          2.0.1
com.apple.iokit.IOThunderboltFamily          3.2.7
com.apple.iokit.IOEthernetAVBController          1.0.3b4
com.apple.driver.mDNSOffloadUserClient          1.0.1b5
com.apple.iokit.IOUSBUserClient          660.4.2
com.apple.iokit.IO80211Family          630.35
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOAHCIFamily          2.6.5
com.apple.iokit.IOUSBFamily          675.4.0
com.apple.driver.AppleEFINVRAM          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.11
com.apple.kext.AppleMatch          1.0.0d1
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com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
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com.apple.driver.AppleFDEKeyStore          28.30
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com.apple.kec.pthread          1
com.apple.kec.corecrypto          1.0
System Profile:
Model: Macmini6,2, BootROM MM61.0106.B03, 4 processors, Intel Core i7, 2.6 GHz, 16 GB, SMC 2.8f0
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464544
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x859B, 0x435438473353313630424D2E4D3136464544
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x10E), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.3f10 13477, 3 services, 23 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: APPLE SSD SM128E, 121.33 GB
Serial ATA Device: APPLE HDD HTS541010A9E662, 1 TB
USB Device: USB3.0 Hub
USB Device: USB_3_0 Reader
USB Device: Samsung M3 Portable
USB Device: USB3.0 Hub
USB Device: D3 Station
USB Device: Hub
USB Device: Cinergy T²
USB Device: Hub
USB Device: Hub in Apple Pro Keyboard
USB Device: Apple Pro Keyboard
USB Device: LaCie DVDRW USB
USB Device: Hub
USB Device: Apple USB SuperDrive
USB Device: Hub
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USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB2.0 Hub
USB Device: USB2.0 Hub
USB Device: DXT Mouse
USB Device: USB2.0 Printer (Hi-speed)
USB Device: USB2.0 MFP(Hi-Speed)
Thunderbolt Bus: Mac mini, Apple Inc., 23.4

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Text dissapears when making a pdf

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