Text jobs with images - printer cancels

When I print a text document with images the printer stops printing and cancels the print job when it starts to print any image.
Help
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View Solution.

Hey @sudiegal!
Thanks for posting on the HP Forums!
I would be happy to provide some suggestions that may resolve the issue. I can see that the printer cancels the jobs when you add a photo to you text document. The first thing I suggest is to remove the printer by resetting the print system. After the printer is removed re-add the printer and try printing the document again.
To reset the printing system:
1. Click the Apple icon at the top left of the computer
2. Click System Preferences
3. Click Printers and Scanners
4. Hold down the "control" key on the keyboard and click with the mouse in the white space bellow the printer
5. Click reset printing system dropdown
6. It may ask for Mac ID and will color wheel for a moment until the printer is removed
To re-add the printer:
1. Click the Apple icon at the top left of the computer
2. Click System Preferences
3. Click Printers and Scanners
4. Click the plus (+) icon under the printers list
5. Select your printer
6. Choose HP ENVY 7640 series in the dropdown next to "use" or "print using"
7. Click add
Please post back and let me know if this works out for you!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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This question was solved.
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R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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