Text message sound disappears

I have an issue.
All the sounds work fine but sometimes I put it into silent mode because of a meeting. When I switch it out of silent mode though, the text message sound doesn't always reappear although the ring tone does.
It doesn't always happen but the only way to resolve is to go into sounds and reselect the sound which is tri tone for me.
I have tried all sorts of variations to try and make it happen every time but just when I think I have found the step by step procedure for replicating it, it doesn't work.
Is this something apple are aware of? Have other people experienced it with the latest firmware?
Is there a channel to write to apple directly to report bugs?

Typically this is due to an OS bug and the fix is to restore the phone...
First, you can try restoring iPhone via the "Restore from back up option" There is a chance that this is not going to work since the back up will include the "bug" you're trying to get rid of... but there is a small chance it will work.
If not then the true way to get rid of an OS bug is to do a full restore using "Set up as new iPhone" the difference being that you need to back up outside data like contacts, calendars, notes, etc... since stuff like texts, user settings and POP3 mail inbox items are lost... it takes longer to do this but is really the only way to get rid of the OS bugs for sure...

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