Text messages won't load, visual voice mail barely works, e-mail won't update

I've had the HTC Rhyme for about two weeks. Last week I noticed my text messages were not loading. I I turned the phone off a few times. Still no text messages loading. I spoke with Verizon CS and they tried several solutions that did not work. I finally reset my phone and my text messages started loading again...for a couple of days. Exactly one week later my text messages are not loading again. I am not gonna reset my phone again. In addition to no text messages not loading, my visual voicemail works sometimes ( voicemails show up hours later). My aol email does not update. When I mentioned this to the Verizon CS they said "instead of using the phone's email setup, I should download the aol app from the Google Play Store. So, I downloaded the aol mail app last week. Since I had to reset my phone I had to download the aol mail app again. But, now I can't find the aol mail app in the Google Play Store. I am VERY dissatisfied with this phone.

Sstelliott, I sorry to hear of the issue you are having with your phone and I’m here to help!
Are you able to send text and picture messages? How do you know when you are not receiving a message? Do you get an error message? Are you able to access the Internet on your phone? Are you using a third party message app?
Run the phone in safe mode http://bit.ly/tXe7I4 and have someone send you a text to see if you receive. I want to make sure a third party isn’t causing these issues.
In regards to the visual voice mail, do you notice you have the delayed message when you’re in a certain area? Make sure airplane mode is disabled and that you’re able to access the Internet. Also, make sure call forwarding is disabled by dialing *73 send from your cell. You’ll hear a few beeps and the call will drop. Finally, update the phone by dialing *228 send and selecting option 2 to update. Once the update is complete make sure you power cycle the phone.
The update should also help with the email issues. You mentioned you are unable to find the app in the Google Plat store. Go to the Play store and on the main page select the Menu key. Go to My Apps. There you should see the email app if you previously downloaded it before you did the hard reset.
If you are still having issues after the troubleshooting step above, please post back and I’ll be more than happy to further assist you.
John B
Follow us on Twitter @VZWSupport

Similar Messages

Cant send texts or hook up to visual voice mail. verizon ignores and is useless

A few weeks ago I had my texts stop sending out and my visual voicemail wouldn't connect, well I contacted Verizon and tried to get it fixed. after a long try at uninstalling this and updating that. I did a full factory reset of my phone.. painful. still nothing . So technical support filled out a ticket??? don't know what a ticket is but apparently it lets your problem be looked at by some super elite magical tech. but I cant help me for over 24 hrs. on a mon. finally after a day and a half I get a call from this elite tec.. but hes in a hurry cause he wants to go home its quittin time for him. so I tell him I cant txt. he said hell call me right back. 3 min later txt work . he calls to confirm. all good. life is good for one hour. then the same problem .. I call the next day and after a lengthy phone explanation again. he says the networks down. ive asked all my friends with Verizon im the only one with a problem. LIAR! I call back and do the phone dance and explination. all so the tech can tell me his computers down, hell call me back.. OK I wait and get NO CALL BACK. so I call Verizon the next day. and do the phone dance again explain my story to another person. and my phone disconnect. they didn't bother to call me back. so again the next day I call again. do the whole f****ing dance and explain thing again. so this time they fill out another ticket. so I can see the super tech wizard and maybe get to text someday. Sooooo I wait TWO DAYS. no call.. I call them back. finally upset and bothered they put me thru to a the 3 tier tech wizard immeadietly. OMG I thought I needed a ticket to talk to these magical wizards??? Guess not. well he goes through figures out its not my phone. But isn't magicl enough to figure it out. say hell call back. THAT WAS TWO DAYS AGO. still waiting!!! ive been on the phone with tech support for approximately 9.5 hours BEEN LIED TO AND HUNG UP ON. and I kept my cool until the end. ive been a subscriber for 10 years to be treated like this. im going to try 1 more time then ill find every forum, blog, Social media site I can. and spread the word on "THE NETWORK" ill become obsessive until my ripple is felt.

No, I did not have the cellular data connection turned off during the time I was not receiving the notifications and yes, the notifications were turn on in my voicemail settings. The issue did not occur until after the 3.04 update was installed.
Last month I started having issues with the touch screen on my Galaxy Note 3. Verizon Technical Support sent me a replacement Galaxy Note 3 last week which I received today and I did some testing on the new phone and here is what I found. With the 3.01 version of Verizon's Visual Voice Mail I receive notifications right away when I receive a voice message. When I say right away it's within 5 minutes. After the app updates to 3.04, no notifications until about 3 hours after the voice mail is left or I restart the phone.
Unfortunately I can not ascertain at this time whether or not the issue is solely the application or if it is my phone as well. I say this because my original Galaxy Note 3 was having issues where the operating system would unexpectedly crash during calls with an "android.stop.error" message. Then the touch screen became over sensitive and the screen was activating even when I was not touching the screen and also when I was holding the screen up to my ear the screen would activate. Now I have read that this is an issue with the touch screen on some Galaxy Note 3's. Well, my replacement phone fixed that and it fixed the "android.stop.error" messages, but now the new phone is crashing anytime I go in to Contacts. I have completed a factory reset several times and I can repo the issue even when I have not restored any applications to my phone.
With all the issues I can not determine is the issue is solely an application issue or if it is an issue with the phone it's self.

Messages can't be deleted from visual voice mail

Hello,
When I delete a message on the visual voice mail (in my combox from Sunrise Switzerland) this message don't disappear, or it's deleted and come back in seconds and sometimes with the blue point marking it as non read!!!
Some times the phone "freeze" when deleting a message .. wich is not deleted after a moment, some seconds...
Someone can help??? I didn't anything on the net...
My iphone is a 4S, IOS 7.0.2 but already didn't work with 7.0.0. With 6 ... no problem...
Thank you in advance, patjuju1868

I have exact same issue with verizon wireless in USA. Issue happens abroad as well.
Visual voice mail fine until iOS 7.0.2. iPhone 4S. 1.5 years old.

HT201401 My visual voice mail is not working. As soon as I touch the voice mail it dials it instead of displaying the visual messages.

My visual voice mail is not working, is there something not turned on?

The following from Apple Support has troubleshooting for voicemail problems including
When tapping the Voicemail button, iPhone calls voicemail instead of displaying the Visual Voicemail list
http://support.apple.com/kb/TS4430

Why is basic visual voice mail free on the Note 3 and 2.99 a month for the S4 ?

Why is basic visual voice mail free on the Note 3 and 2.99 a month for the S4 ?

I'm trying to reach these issues myself. There are a few different flavors of voicemail:
Basic voice mail -- the kind you call in with your phone and press touch tones, like people used to do twenty years ago. Included with contract.
Basic visual voice mail -- see your messages listed by caller, choose which one to play. Included with contract, but only on certain phones. The Note yes, Galaxy s5 yes, Galaxy s4 no.
Visual Voice Mail -- the 2.99/mo version Verizon wants you to pay for. Has the features of 2, but also will transcribe your voice mails into text. Available on most phones because it is a Verizon app.
iphone visual voicemail. Same as 2, for all intents and purposes. Has always been included because Apple established it as a condition for the carriers to be permitted to sell them.
The mystery is number 2, what you are asking about. Though it is mentioned on a verizon comparison chart, 'basic visual voicemail' is not discussed in any verizon literature and I suspect most techs don't know about it yet. It seems to have been enabled with a kitkat update (version 4.4.4 of Android) that has been released on some, but not all phones. I think the way it worked is that users were given a free trial of the pay version of voicemail, but at the end of the trial were able to 'downgrade' to basic voicemail and keep that without paying.
I also have an S4, and basic /no cost visual voice mail does not seem to be possible, though I have heard there may be some ways to make it work with technical workarounds. I have not confirmed any of these methods but they almost certainly would not be recommended by Verizon staff.
To get back to your question, basic visual voicemail and what Verizon calls regular 'visual voicemail' are different products. The basic seems to be a recent product only available on some phones. The regular 'visual voicemail' is the pay service available on all phones.

Visual Voice Mail disappeared?

I received a text message to "select the Visual VM icon to reinstall"
Where is this icon? I thought it was built into the HTC Sense firmware. Ugh.
I can still "call in" to get my messages, but see no notification of voice mails.
Thx

From the home screen, touch the applications tab (located in the lower-left).
Touch Market.
Touch the Apps tab.
Touch the category (e.g. All applications, Finance, Entertainment, etc).
Touch the desired tab.
Top paid
Top free
Just in
Touch the desired application / widget such as:
Visual Voice Mail
Allows subscribers to view caller and voice mail information and listen to voice mail messages in any order .
If the desired application is free, touch Install.
If the desired application is paid, touch Buy.
Touch Buy now.
If payment method is not entered, touch Select payment method then enter the credit card information.
If prompted, touch OK.
Review the alerts for access. If they are not acceptable, cancel the installation.
HTH!

Visual Voice Mail not working with Telcel

I have 2 cell phones with Telcel in Mexico, one iPhone 4 (company) and an iPhone 5S (personal)
On the company phone, Visual Voice mail works perfectly. But for almost a year I've been trying to get Telcel to fix it on my iPhone 5S with absolutely no success.
They've reset my Voice Mail service on their end several times.
They've told me I'm crazy and that the automated recording I get when pressing on Voice Mail is the correct service.
They've told me they need to take my phone to a service lot and mess with it
They've told me I need to fully reset the phone and delete everything on it for it to work
One Rep even said that I needed the most expensive Premium VIP phone plan for it to work...
It's amazing that the biggest carrier in Mexico has absolutely no training for their reps, or customer care and support technicians regarding iPhones, and scpecifically about this issue...
About a month ago the red indicator for new messages turned on, and I've done EVERYTHING and it still stays on, reset the phone, reset network settings, have the carrier reset the voice mail service, used a carrier provided app to reset the service myself (it does disable an enable), upgraded to iOS 8, setup as a new phone, still the same issue.
Is there something Apple can do to enforce a minimum level of support from their business partners? If Visual Voice Mail did not work on my company phone... I would have no reason to complain, but its amazing that when I show both phones to the technicians with the different VM experience... they look at them like they are Moon Rocks, Asteroids, or a piece of God in my hands... Frustrating not being able to get an answer from the carrier after almost a year...

Well I guess we have to write in english although we are from mexico and speak spanish, so I have the very same problem but mine started not log ago when I upgraded to an iPhone 6 Plus, VVM worked fine then the red bubble appeared in the phone icon, I have gone several times and just like you say the reps know nothing, they have activated over and over, reset VVM, I have turned off and on my phone, actually it's 2 phones we have with the same problem.
I just performed what pakoriv said and at least the red bubble went away but when i tap VVM it still calls *86 in both phones, the second one it's an upgrade from an LG phone so I understand if VMM does't work right away, but the first phone (or line) has been used with iphone since day 1.
I'll let you know if pakoriv method causes another effect later on my phone.

All of a sudden all my voicemails disappeared in visual voice mail. Now today my visual voicemail is gone completely

When I go to voicemail it just dials my voicemail like the old days with a flip phone. I am no longer getting voicemail notifications either. Called sprint and they said it was apple's problem and a software update was needed. Apple denied this and recommended a hard reset which did not work. They are going to call me back later with other options to try to fix it but this requires that I have another phone which won't happen till later tonight. Any tips? I'd like to get visual voicemail back and I'd also like my old voicemails too! Is this a sprint or apply problem?

I was having the same problems as well as a few others and it really is a Sprint problem caused by the iOS 5.1 update. Apparently something about visual voice mail isn't 100% compatible with their system. They know about it and "are working on it" [eyeroll] but this is what I did to get mine working.
Since I don't have another phone to use I used Sprint Chat on my laptop. I had them reset my voicemail server (or something - just ask them to reset your voice mail). They will ask you to power your phone off before they do that. Once you let them know the phone is off they will do something on their end then ask you to power the phone on again. Now - the tech I had on chat wasn't that great so at that point it still wasn't fixed so I was asked to call the tech support number from another phone and talk with "advanced tech" because advanced tech can't help if you call them on the phone that has the problem. So I got off the chat. Then I found some things online so once the voicemail was reset on Sprint's end this is what I did.
Update your profile. Go to Phone keypad and put in ##UPDATE# [a.k.a. ##873283#] and press call. It will say "this will update your profile" and you press OK. Then when it's done it will say "profile updated" or something like that and you press OK. Then watch the upper left - in a few seconds it will say "searching" and when it says Sprint 3G the update/reload is done. Now you would think that's it but not quite.
NOW you need to call someone and ask them to call you back and leave you a voice mail. Once someone leaves you a voice mail the visual voice mail should reappear. You might need a couple of voice mails for the reset to work but mine only took one.
So in summary:
1. Have Sprint reset your voicemail
2. Update your profile
3. Have someone leave you a voice mail
4. It should be fixed.
Hope it works for others.

Is there free voice mail service? if so how do i get it to work? all i see when i click the voice mail icon is the accept/decline for visual voice mail and that says theres a charge?

Is there free voice mail service? if so how do I set it up? When I click on the voice mail icon all I see is the accept/decline agreement for Visual Voice Mail and it said something about charges will be applied on my bill so I declined.

Your Basic voice mail is a free required program for you if you do not want Basic Visual Voice mail (free) or Premium which is a paid service. Basic Voice Mail set up is free and easy to do.
1. Sign in to your My Verizon online account.
2. On left side of page in Blue letters find the drop down menu. Click to open menu then go to change features and locate Basic Voice mail and click the Red add button.
3. When you're done making this change click next at the bottom of the screen and then ok.
4. Now go into your device and set up your Basic voice mail program. You may continue to receive an error message for a period of time “Visual voice mail update”, just clear and disregard.

Having difficulty receiving visual voice mails droid x

Greetings,
I just learned that Visual Voice Mail is part of my calling plan, so I decided to switch over. I was using YouMail before which I don't really like. I uninstalled YouMail and configured Verison Visual Voice mail (message says correctly) through the messaging app. There's a little lock icon on the visual voice mail app if that means anything. I've been unable to receive a test visual voicemail so far.

So glad you found the Visual Voicemail through Verizon Wireless, evadloop. I know it's discouraging when it's not working as well as you hoped, but don't give up yet! The first thing that comes to mind is that there would have been a Call Forwarding to YouMail set up before that may not have completely been turned off with the uninstallation of the app. Here's a great guide on how to use call forwarding, including how to deactivate it from your phone or computer: http://support.verizonwireless.com/how_to_use/caller_forwarding.html
Once call forwarding has been disabled, it should be as easy as logging into the Visual Voicemail application on your phone. From a home screen, select App menu > Voicemail. If presented, enter the voice mail password then select Login. The Visual Voicemail password is the same as the standard Voicemail password. If you need to reset the Voicemail password, here's a great how-to guide: http://support.verizonwireless.com/clc/devices/knowledge_base.html?id=17076
Once you've logged into Visual Voicemail and the call forwarding is disabled, you'll be receiving your voicemail notifications throught he Visual Voicemail application and enjoying this great feature.
We're here if you need us.
JenniferH_VZW
Please follow us on Twitter @vzwsupport

I don't want to pay for visual voice mail. How can I set my phone up for basic?

The only thing that shows up is Visual Voice Mail, which will cost per message. That's nonsense.

Remove the visual voicemail ability in apps and programs/features in My Verizon. You can also dial *86 or longpress your #1 on the dialer.

Need a forum for Visual Voice Mail (VVM)

This Community forum thing is great. We can post our thoughts and get to know what others are thinking. I wonder why there is no forum on "Visual Voice Mail (VVM)". I can see forums on My Verizon or Messaging under Wireless. Why not for Visual Voice Mail? On Android Market or Crackberry, I can see hundreds and thousands of feedback on Visual Voicemail. Why not give us a chance to talk about VVM here? It'd help Verizon Wireless a lot. We can also get many of our questions answered. It'll be a great self-support forum benefitting both customers like me as well as Verizon.
Don't you think so?
A heavy VVM user

At this time, we're keeping discussion of the VVM in the Wireless Features - Other board until there's enough interest and discussion to warrant it's own forum.
Thanks for the suggestion, though. We'll certainly be watching to see how much interest there is.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

My visual voice mail is not working..i have done all the steps that I have seen on here to do. When I call the voice mail it says that there is not a box set up and I need to contact my system administrator.

My visual voice mail is not working..i have done all the steps that I have seen on here to do. When I call the voice mail it says that there is not a box set up and I need to contact my system administrator.

I have had voice mail set up on my phone for 10 years. When I did the last iOS update before 7 I guess it wiped out my voice mail. Can I not set it up myself? I haven't changed my message in years.

Visual voice mail does not sync/reconcile with icon notification

new to blackberry... have the Tour 9630 and so far am very happy but am having a few issues with visual voice mail:
1) the visual voicemail inbox does not register new voicemails... I continually have to manually "resync mailbox," even if I wait 20-30 mins for a voicemail to register once I get a standard notification
2) Once I listen to a visual voicemail and delete it, the notification icon on the Home screen does not reconcile that they've been listened to.... even if I've listened to them hours ago.
3) I'd rather not receive 3 notifications of a new voicemail in my main inbox... I get notification from 1) the icon on the Home screen, 2) from the "new Voicemail" message, and (when working) 3) from visual voicemail. I've looked but can't find how to set a preference to filter such redundant messages.
any help would be appreciated! Thank you!
Solved!
Go to Solution.

Hi.
I would do a battery pull and see it the icon returns to normal.
I would then call your BB and leave a VM. See if you can clear the icon when you clear the VM.
The other options is calling Verizon and ask them to reset your voice mail options and clear all messages.
Let us know how it goes!
Thanks,
Bifocals
(I'm not that quick, there is thread about three doors down, so I just what and pasted what I previously wrote!)
No data will be lost when doing the following: pull the battery while the device is ON.
Replace after a minute, Let the device reboot 1-3 min, see if the problem is fixed.
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Please remove the trial Visual voice mail and restore the basic voice mail functionality.

Please remove the trial Visual voice mail and restore the basic voice mail functionality.

To Disable Visual Voice Mail
Sign in to your My Verizon online account. On left side of page find the drop down menu.
Click to open menu, then go to change features and locate Basic Visual Voice mail.
Locate the button Basic Visual Voice Mail and click the Red Remove Box.
Scroll down until you see the listing: Basic Voice Mail, Visual Voice Mail etc. and click the Red Add box by Basic Voice Mail to add on this service.
When you're done making changes click next at the bottom of the screen and then ok.
Go into your device and set up your required Basic voice mail program. You may continue to receive an error message “new voice mail update" for a period of time”. Hope this helps, GalaxyClass

Text messages won't load, visual voice mail barely works, e-mail won't update

Similar Messages

Maybe you are looking for