Text Missing in the message

Hi Friends,
When I am creating message in  R/3 as well in sol  Mgr thru NOTIF_CREATE, we couldn't able to see long Text description (not short text).
Accordingly when we are forwarding mesaage to user / processor, we couldn't see extra message which was wrote.
We are in Software component : ST 400 ; Release - 400; level - 0018; Highest support - SAPKITL428; SAP EHP 1 for SAP Solution Manager 7.0
Regards,
Sai Krishna

Hi,
We are getting the message now when select text ID as SUZZ log, where are SU99 is blank. In our system by defalut it is going to SU99.
Now I am facing one more problem. Earlier we could able to change the status to custome action, proposed solution, send to SAP and confirmed. Now I am getting only one option" send to SAP".
Where I did the changes, how to restore all status to select.
Regards,
Sai Krishna

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