Text showing up as question marks

I have been informed by a couple of different clients that when they open one of my pdf invoices (created in Quicken), that the text is replaced by question marks each in their own little box. This happens in Adobe Reader XI. However, the pdf opens up just fine on another computer that has Acrobat Standard 9.5.5 - which is an older program.

I have been on chat with Quicken Support 3 times - each time, Quicken says that it isn't "their fault." But, I think, in fact, it is their fault. So I won't bug you any more. But in a nut shell, they have a built in PDF converter (from Amyuni) that has a copyright of 2008 in Quicken 2012. This is used to save the invoices as PDFs to a folder on your hard drive. Then you send that attachment to the client using email,. What I was told to do (in such broken English as to practically be incomprehensible), was open the file and SAVE AS - which will do so using the latest Adobe software that I have on my computer. If this works (I just sent a test off to one of my clients), then I will have to do two steps on every invoice in order to assure that it can be seen correctly.

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