TEXT SOUND STOPS WORKING AND SO DOES ANY SOUND FROM VIDEOS

My texting sound, button clicking and any sound from videos does not work.  Is anyone else having that problem.  I have had it back to the sprint store 4 times.

The sound on/off button is on, the sound settings are set to ring and not vibrate but the sound will not work.  It will ring for incoming phone calls but for nothing else.  No video, no text sound, no click while typing, etc.  The phone has been reset to factory default 3 times.  Apparently, I have a apple phone that is a lemon........

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