TextBox/text callout crashes 9.5.5 Pro; opening PDFs with forms kills before opening

Pulling out my hair.  Original installation of Acrobat 9.0 pro on my new Windows 8.1 machine had no issues, but recently I cannot open any PDFs with fill-in forms (whether already filled in or ready-to fill in from a trusted agency), and neither can I annotate with text box or text callout (but can add with sticky notes).  I had Acrobat Reader installed and received the 'font capture acrord32.exe error, after uninstalling Reader and Acrobat and cleaning up as many orphan files/directories/registry entries, I re-installed Acrobat and patched to 9.5.5, with no improvement.
I am not sure if some other software installation or upgrade has hosed Acrobat, or one of the many Adobe patches to one of their programs has caused this problematic behavior, but I would welcome any suggestions (well not re-install my operating system, but I am willing to try one of my backups).
steve

Appreciate you getting back to me, unfortunately the Acrobat 9 version I was having problems with is at home and I will not be there until June.  You refer to Acrobat Cleaner - is this available on Adobe's website or is it a third party cleaner.  As best as I can remember the issue with Professional is that it will not open files with fill-in forms - the problem with Reader is that it reports a problem with fonts.  I will be back in touch once I return to my home computer.
steve
Stephen Wollmer
510 843-2053 hm

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    at MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
    at System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
    at System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Grid.MeasureCell(Int32 cell, Boolean forceInfinityV)
    at System.Windows.Controls.Grid.MeasureCellsGroup(Int32 cellsHead, Size referenceSize, Boolean ignoreDesiredSizeU, Boolean forceInfinityV)
    at System.Windows.Controls.Grid.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Control.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Border.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Control.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Control.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Grid.MeasureCell(Int32 cell, Boolean forceInfinityV)
    at System.Windows.Controls.Grid.MeasureCellsGroup(Int32 cellsHead, Size referenceSize, Boolean ignoreDesiredSizeU, Boolean forceInfinityV)
    at System.Windows.Controls.Grid.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Grid.MeasureCell(Int32 cell, Boolean forceInfinityV)
    at System.Windows.Controls.Grid.MeasureCellsGroup(Int32 cellsHead, Size referenceSize, Boolean ignoreDesiredSizeU, Boolean forceInfinityV)
    at System.Windows.Controls.Grid.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Control.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Border.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Grid.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
    at System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Border.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Control.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)
    at System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.DockPanel.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Border.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Control.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.Controls.Grid.MeasureCell(Int32 cell, Boolean forceInfinityV)
    at System.Windows.Controls.Grid.MeasureCellsGroup(Int32 cellsHead, Size referenceSize, Boolean ignoreDesiredSizeU, Boolean forceInfinityV)
    at System.Windows.Controls.Grid.MeasureOverride(Size constraint)
    at System.Windows.FrameworkElement.MeasureCore(Size availableSize)
    at System.Windows.UIElement.Measure(Size availableSize)
    at System.Windows.ContextLayoutManager.UpdateLayout()
    at System.Windows.ContextLayoutManager.UpdateLayoutCallback(Object arg)
    at System.Windows.Media.MediaContext.InvokeOnRenderCallback.DoWork()
    at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
    at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
    at System.Windows.Media.MediaContext.AnimatedRenderMessageHandler(Object resizedCompositionTarget)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Boolean isSingleParameter)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Boolean isSingleParameter, Delegate catchHandler)

    Hi,
    According to the first line:"InvalidOperationException: Recursive call to Automation Peer API is not valid.". In my opinion, this is the application's API error. It would be better to contact the manufacture of this app for further assistance.
    Roger Lu
    TechNet Community Support

  • Acrobat Pro XI - Crashes when Acrobat Preferences is Opened

    Hi
    Brief History:
    I am in the UK and run Mac OS X 10.8.2. Other Adobe products are CS3 Master Suite and Acrobat Pro 8. All installed on the Start Up Drive.
    Downloaded and installed the Trial version of Acrobat Pro XI, intent on UpGrading on the basis of a functional copy of Acrobat Pro 8 running on the Mac and duly registered in my Adobe Account.
    Happy with the Trial version the UpGrade Licence was purchased and the Serial Number was used in an attempt to convert the software to a Licenced version. However a message, something similar to that shown, declared:
    The Serial Number entered is valid. Acrobat cannot find a qualifying product.
    Whilst seeking help on the Adobe web site a ‘Chat’ system message popped up and subsequently a very helpful CS Agent ‘talked’ me through the problem. With the aid of Challenge Codes Acrobat Pro XI was made to accept the input of the Serial Number.
    It seemed to be the end of the problem, gone was the nag screen and everything seemed to be working well, leaving me to get on and enjoy using XI?
    For a few days everything seemed OK, then I tried to view a PDF from a web site and a message appeared:
    Adobe PDF Document
    There is a problem with the Adobe Acrobat/Reader.
    If it is running, please exit and try again. (4.9)
    This subsequently appeared at every attempt to view any PDF from the web.
    Downloading PDFs from web Links to the Mac and then opening them works without any problems.
    Remedial Actions:
    I have trashed the Acrobat Pro XI Preferences File (.plist), used Disk Utility to Repair Permissions and rebuilt the Launch Services Database amongst other things. None of these actions have made any improvement to the situation reported.
    The prospect of uninstalling Acrobat Pro XI was considered but due to the problems converting to the Licenced version I decided that being able to partially use Acrobat was better than having nothing at all.
    I moved on to see if anything could be done in Acrobat Preferences.
    Acrobat Pro XI Crashes:
    Opening Acrobat Pro XI, either with or without a PDF displayed, Acrobat opens and a few seconds after the Acrobat > Preferences Link is hit Acrobat Pro XI crashes. This happens for as many times as you care to try.
    A substantial Report is generated and is sent to Apple but not Adobe.
    Acrobat does not crash until Preferences is accessed.
    I am asking for help here because having had two more ‘Chats’ on the Adobe Help web site, the first Agent deferred my request ‘until the arrival of the Acrobat Experts‘. After waiting 4 hours as requested, the second Agent ignored all the information tendered asking only a few questions before informing me that ‘This Case will have to be answered by Telephone’.
    The fact that I always clearly inform that using the Telephone is difficult for me due to hearing problems was apparently of no consequence to this individual.
    I Telephoned and waited for an hour before hearing a human voice, thankfully the line was quite good.
    Unfortunately I was committed to other tasks and needed to break off from the conversation before any real progess was made.
    The CS Agent arranged for me to receive a Call Back. The time for the Call Back came and passed along with a few more hours. Whilst I was making ‘another’ cup of coffee the phone rang for about 5 ‘rings’ and cut off. Naturally it was a withheld number, this may have been the expected call?
    The Case that had been opened for this problem was upgraded with a copy of the Crash Report. On the next visit to my Account Case History all of my Cases were found to be marked as ‘Withdrawn‘ or ‘Not Appropriate’. IMO Adobe taking such retrospect action is not appropriate.
    I will start the ‘on-line help’ journey again tomorrow but will not be holding my breath awaiting a successful outcome and feel that it may be better to ask some questions in this Forum:
    1. Am I entitled to 90 Days, or any other period, of Free Support from Adobe?
    2. What is the best way to proceed toward getting a resolution to these problems?
    3. Can anyone offer a direct solution to the Acrobat Pro XI Crashing problem?
    Any input will be gratefully appreciated, best wishes, G

    I met same problem.
    I removed a plugin :
    /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/Built-in/Spelling.acroplugin
    then it worked.
    The crash report gave me the hint:
    Process:         AdobeAcrobat [72661]
    Path:            /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
    Identifier:      com.adobe.Acrobat.Pro
    Version:         11.0.01 (11.0.01)
    Code Type:       X86 (Native)
    Parent Process:  launchd [202]
    Date/Time:       2013-01-21 16:51:41.497 +0900
    OS Version:      Mac OS X 10.6.8 (10K549)
    Report Version:  6
    Interval Since Last Report:          347798 sec
    Crashes Since Last Report:           3
    Per-App Interval Since Last Report:  140 sec
    Per-App Crashes Since Last Report:   3
    Anonymous UUID:                      0761187F-7C9A-4454-8BE6-DA9EFF408594
    Exception Type:  EXC_CRASH (SIGABRT)
    Exception Codes: 0x0000000000000000, 0x0000000000000000
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Application Specific Information:
    abort() called
    Thread 0 Crashed:  Dispatch queue: com.apple.main-thread
    0   libSystem.B.dylib               0x906fcc5a __kill + 10
    1   libSystem.B.dylib                       0x906fcc4c kill$UNIX2003 + 32
    2   libSystem.B.dylib                       0x9078f5a5 raise + 26
    3   libSystem.B.dylib                       0x907a56e4 abort + 93
    4   libstdc++.6.dylib                       0x9ab89fda __gnu_cxx::__verbose_terminate_handler() + 433
    5   libstdc++.6.dylib                       0x9ab8817a __cxxabiv1::__terminate(void (*)()) + 10
    6   libstdc++.6.dylib                       0x9ab881ba __cxxabiv1::__unexpected(void (*)()) + 0
    7   libstdc++.6.dylib                       0x9ab882b8 __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
    8   ...inguistic.LinguisticManager          0x25e0da46 0x25e07000 + 27206
    9   ...inguistic.LinguisticManager          0x25e16abb devtech::LM_FileSpec::LM_FileSpec(FSRef const&) + 43
    10  ...dobe.AcrobatPlugin.Spelling          0x2289a733 AcroPluginMain + 112159
    11  ...dobe.AcrobatPlugin.Spelling          0x2289a05e AcroPluginMain + 110410
    12  ...dobe.AcrobatPlugin.Spelling          0x22899ffb AcroPluginMain + 110311
    13  ...dobe.AcrobatPlugin.Spelling          0x2288facb AcroPluginMain + 68023
    14  com.adobe.Acrobat.framework             0x6fb73f59 RunAcrobat + 1723997
    15  com.adobe.Acrobat.framework             0x6fb73a9a RunAcrobat + 1722782
    16  com.apple.CoreFoundation                0x954cea3b __CFRunLoopRun + 8059
    17  com.apple.CoreFoundation                0x954cc3c4 CFRunLoopRunSpecific + 452
    18  com.apple.CoreFoundation                0x954cc1f1 CFRunLoopRunInMode + 97
    19  com.apple.HIToolbox                     0x99c66d60 RunCurrentEventLoopInMode + 392

  • WRT350N + WMP300N = BSOD Crash on Win XP Pro SP2?

    Yes, the problem I am having is that with WRT350N + Wireless + WMP300N = BSOD Crash on Win XP Pro SP2.   Really, from what I can tell, WRT350N + Wireless = BSOD Crash on Win XP Pro SP2.   Yes, I know, a router shouldn't be able to crash a computer, PC drivers, PC misconfigurations do.
    However, my crashes didn't start happening until I switched to my WRT350N wireless router.  Actually, at that time I didn't even have the linksys WMP300N ... it was another wireless card.  Now I have the linksys WMP300N, and the crashes still happen.
    I updated my driver on my NIC to the latest version two days ago, and at the same time upgraded the firmware on the router to the latest and greatest.  You know what that did?  Instead of crashing my PC once every day or so I get crashes about 5 mins after I start my PC.
    I've tried using the linksys wireless configuration utility, and the Windows zero configuration, still crashes.  I've tried Wireless Mixed bode, BG mixed, G only, still crashes.   Different channels, still crashes.   I disabled Symantec Client Security firewall, still crashes.  Uninstalled SCS and used windows firewall, still crashes.   Disabled netbios and dynamic DNS registration on my adapter, still crashes.   Disabled wireless QoS on PC and router, still crashes.  Tried disabling and enabling (individually) Wireless AP isolation, frame burst, CTS Protection mode,  forced 54mbps rate ... still crashes.  I have no HD attached to the router.  I've disabled UPnP on the router, still crashes.
    You know what does fix the crashes?  Disabling my wireless adapter.  You know what else fixes the crashes?   Connecting to a different wireless router.
    I'm completely baffled.  Any ideas what I can try?  I'm an IT Consultant by trade, and have been working with PCs and networking in a professional capacity for over 8 years, so I have a decent amount of troubleshooting experience.   The BSOD doesn't say much, just equates to a hardware/driver fault ... but no indication what.   My crash dump analysis (full, not just minidump) also provides no data as to what driver).
    Thoughts?  As much as I hated my former Netgear, I'm about ready to even go back to that....
    Edit:  My PC is using DHCP, configured as a reserved address.
    Message Edited by TroyL on 02-20-2008 07:08 AM

    Hello, hopefully I can help you. Some things that resolved my issue were disabling some options in the advanced properties of my NIC (WMP300N) Even if you don't have the same NIC, you should probably have some similar options:
    -Manage Wireless Settings = Disabled (note: I disabled this since I'm using Windows to manage the settings)
    -Mixed Cell Support = Disabled
    -Minimum Power Consumption = Disabled
    -Power Save Mode = Disabled
    -Wake Up Capabilities = None
    -Bluetooth Collaboration = Disabled
    -40MHz Intolerant = Disabled
    Try disabling those things, and go from there ... good luck . With those settings, I haven't crashed in several months now. I don't know which setting it was fixed it, I haven't been brave enough to go playing with it again ... if it ain't broke, don't fix it, lol.

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