Texts from customer master not transfered to SO header

Hi xperts
I've a critical issue where the customer text as in customer master is not transfered to the sale order header text (text item created). the scenario happens when creating an SO and works fine in my test and quality server. I'm unable to check the settings in prod as for limited authrorization. any thoughts/inputs in troubleshooting this issue?
thkx
P.S

Hello,
As in the earlier reply, make sure all the settings are correct in the production system. As you have limted authorisation, you may check the transport requests, which got generated in the Development system, has been migrated to production system or not. Cehck for the errors in Transport. You may get the help of BASIS expers for he same.
Alternatively, you can check the text log in the text tab in th eorder header. Bottom right side of the texts tab you may see the disply log icon, the syste will give the details.
Prase

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Texts from customer master not transfered to SO header

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