Texts in ServiceDesk disappear

Hi Guru’s,
We’re using the Solution Manager Service Desk for incident logging purposes. This is working without a problem.
But now we want to activate the BSP DSWPNOTIFCREATE to let end-users enter their own incidents in Solution Manager. In order for this to work, we’ve activated the action definition ‘SLFN0001_STANDARD_UPDATE_DNO’ (Create/Change Basis Message from CRM Transaction). This action definition makes the BSP work as it should be.
However, when this action definition is activated, Service Desk itself doesn’t work anymore, all texts disappear for users who don’t have SAP_ALL/SAP_NEW authorization.
So we’re in the situation right now that either the BSP, or the Service Desk works. Because when we deactivate the action definition, Service Desk works again as it should be, but messages edited when the action definition was active still don’t show texts.
What we want, is that both functionalities work at the same time, without compromising each other. Hopefully there’s someone amongst you guru’s who can help us solve this problem.
Thanks in advance!
Best regards,
Reinier Kunst

Try a reset: hold down the home button along with the power button until you see the Apple, then let go.

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