Texts not working between two phones

My father and I cannot receive texts from each other.  He's got a Samsung Galaxy Avant on T-Mobile and I've got an Iphone 6 Plus on Verizon Wireless.  Neither of us receive any errors.  Nothing is blocked on my account or on my phone.  I'd like to verify with support if the messages are traversing Verizon's network.  I'm trying to determine if we have a carrier, software or hardware issue. The issue was intermittent in the past but has been constant for months.

The issue magically cleared up after I chatted online with cust service, was told there was nothing wrong on Verizon's end, then posted here.  Someone fixed something, but nothing was communicated to me.  Would love to know what was fixed in case it happens again, as well as to quell my curiosity.  I'm paid to fix technical problems and actually get excited about solutions.  The log of my previous chat was deleted above by the site admin for "violating terms of service." Would be nice if the admins (or anyone at verizon) could exert the required effort to find out what the fix was and communicate it to me, but editing support blogs seems like the priority.  Like most large companies, verizon seems to have its priorities out of whack.  Maybe fix your useless chat support, rather than delete the post which illustrates its ineptitude.  Customer service is dead :( On a brighter note, dad and I can now text eachother again.  Huzzah!

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