TG797n v3: Original owner's credentials re-inserts after factory reset?

I have a TG797n v3 that a relative has given me that came with their ADSL plan/service. I have noticed that even after a factory reset to the device, upon successfully connecting the device to the internet with a non-Telstra service it disconnects and when I check the logon details it reprograms the original Telstra Bigpond user credentials. Do Telstra modems get registered against their original owner or has somehow "phones home"? If this is the case, is it possible to de-register the modem/router so that it has blank/stock details? It only seems to happen once.- Factory reset.- Program with non-Telstra ADSL cred/connection.-- Connects to internet, a few minutes later the internet drops out.- Check TG797n v3 and it has the original owner's Bigpond credentials.- Re-enter non-Telstra ADSL cred/connection- Connects to the internet successfully. If I do a factory reset the above happens again.

Hello, you would be best to ring Telstra technical support and ask them if that modem has specific Telstra software .....which I believe it would. RegardsProfessor PhoneI'm not a Telstra employee. I have been a mobile subscriber since 1963.If my advice has been helpful, a Kudo "tick" would be most appreciated.If my advice has solved your problem, please also mark it as a Solution

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Ok that's fab thank you! Do i need anything else apart from a print out of the bill and date and the actual ipod it's self? Do you know how long it will take and will they actually be able to fix it considering it is mine and i haven't brought it off ebay or anything?

Can't update software on macbook without original owner's password?

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Before buying a second-hand computer, you should have run Apple Diagnostics or the Apple Hardware Test, whichever is applicable.
The first thing to do after buying the computer is to erase the internal drive and install a clean copy of OS X. You—not the original owner—must do that. Changes made by Apple over the years have made this seemingly straightforward task very complex.
How you go about it depends on the model, and on whether you already own another Mac. If you're not sure of the model, enter the serial number on this page. Then find the model on this page to see what OS version was originally installed.
It's unsafe, and may be unlawful, to use a computer with software installed by a previous owner.
1. If you don't own another Mac
a. If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard (OS X 10.6) installation disc from the Apple Store or a reputable reseller—not from eBay or anything of the kind. If the machine is very old and has less than 1 GB of memory, you'll need to add more in order to install 10.6. Preferably, install as much memory as it can take, according to the technical specifications.
b. If the machine shipped with OS X 10.6, you need the installation media that came with it: gray installation discs, or a USB flash drive for a MacBook Air. You should have received the media from the original owner, but if you didn't, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To start up from an optical disc or a flash drive, insert it, then restart the computer and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
c. If the machine shipped with OS X 10.7 or later, you don't need media. It should start up in Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
d. Some 2010-2011 models shipped with OS X 10.6 and received a firmware update after 10.7 was released, enabling them to use Internet Recovery. If you have one of those models, you can't reinstall 10.6 even from the original media, and Internet Recovery will not work either without the original owner's Apple ID. In that case, contact Apple Support, or take the machine to an Apple Store or another authorized service provider to have the OS installed.
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If you already own another Mac that was upgraded in the App Store to the version of OS X that you want to install, and if the new Mac is compatible with it, then you can install it. Use Recovery Disk Assistant to prepare a USB device, then start up the new Mac from it by holding down the C key at the startup chime. Alternatively, if you have a Time Machine backup of OS X 10.7.3 or later on an external hard drive (not a Time Capsule or other network device), you can start from that by holding down the option key and selecting it from the row of icons that appears. Note that if your other Mac was never upgraded in the App Store, you can't use this method.
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kirkbaby wrote:
I purchased a MacBook Pro from the original owner.
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http://support.apple.com/kb/HT5189?viewlocale=en_US&locale=en_US
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Welcome to the user to User Technical Support Forum provided by Apple.
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TG797n v3: Original owner's credentials re-inserts after factory reset?

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