Thank-you-Email don't start

Question

Hi all,
I created a survey. In this survey everyone who answers should get a thankyou-email. I get the answers in the Evaluation. But in the campaign automation the step with the decision element doesn't work.
Regards and thanks in advance.

Answer 1

The standard workflows have to be customized...as the Prereqs in the link I provided stated.
http://help.sap.com/saphelp_crm60/helpdata/en/45/ffcbced6f771fae10000000a1553f6/frameset.htm
Navigate to each of the workflows, which have requirements that you set some of them to General Task, for example:
Create Target Group and Transfer to Channel
In campaign automation, the workflow templates that belong to the Campaign automation task set can be assigned to individual campaign elements.
The Create Target Group and Transfer to Channel workflow creates a target group from the marketing segments (profiles and profile sets) assigned to the campaign element. It then transfers this target group to the communication medium defined for the campaign element.
Prerequisites
Classify the workflow template as a General Task.  Customer Relationship Management  Marketing  Marketing Planning and Campaign Management  Campaign Automation  Implement Workflow Customizing .
After starting the campaign, the workflows are scheduled and executed automatically. For this reason, no type linkages need to be made for this workflow template.