Thank you for scamming my Grandma and lying to me Verizon.

Question

I recived the cool little upgrade your phone and recive a $100 GIFT CARD!!! It was sent to my number and mine alone, despite I had upgraded to a BB 8 months before. So my grandma decided to get into the world of smartphones. From my expirence BestBuy gives you anywhere from $25-100 off from Verizon stores SAME PHONE. We picked ours out and inquireid to the MANAGER of the local Clackamas BestBuy and she assures us they'll send us the code after we activate the phone and it would be sent to the device. Blindly we trust me assuming the manager must be one of the few people that work there who knows something. We wait 6 days and I see we have to buy the phone before the 30th so I figured turning it in ended by then. I called Verizon and the man on the phone assured me we had plenty more time to get it and do it and that the code would be sent to the device (Didn't bother to tell me when it ended even though I called concerned about it ending and not reciving the gift card). So time goes by and between that time I recive 3 new Droid X smart phones because THEY KEEP HAVING THE SAME EXACT PROBLEM.  The time exchanged decreased by 4 weeks between phones because the problems became more and more evident earlier on in the phones use (They also assured me each time I called their "Like New Phone" replacements we're just as good as the new ones.) Each time I took my time sending the package back and EVERYTIME they not only texted me that "I needed to return the device or recive a $500 payment on my bill" to mine AND both my grandmas phones BOTH. So time rolls around and I forget about the trade in deal due to my schedule and hers. I call them for the code (can't remeber the exact date) and ask for my code she gives me a FAKE CODE and sends me on my way. Again more time passes and I forget to do it. I tryed 2 weeks ago to put the code in and I find out its a fake code. I call them again and this time she gives me the REAL CODE but she knows the deal is over and lets me go as if nothing is wrong. Tells "Me oh thats showing up as expired let me do a report for you. I'll call you in two days." Now its today and no call from the lady and I had to call AGAIN she tells me the deal expired and it's IMMPOSSIBLE to get my gift card. They sent the code on the 31st OVER A MONTH after we purchased the phone. They sent it to only ONE of her phones and they sent it to the previous line that she hardly uses WHICH IS WHY SHE UPGRADED THE SMARTPHONE ON HER OTHER LINE NOT THE ONE THEY SENT IT TO. So we missed it due to lying tactics of BestBuy, Verizon by their "trained professionals", and them waitting so long for us to reddem it. THANK YOU VERIZON FOR ONCE AGAIN STEALING MONEY FROM MY GRANDMA. You know how to send a text when YOU need something but when a customer does YOU DON'T GIVE A FUDGE!!!! 
P.S. WHENEVER you talk to a Verizon "trained" rep over the phone RECORD EVERYTHING THEY LIE TO YOU ABOUT!!!!!! They got me for the last time.

Answer 1

CharmingPhlsphr wrote:
Being misinformed is not equal to being lied to. Asserting that you were lied to indicates that the company is being deceitful for some particular gain. Just as much as when people with say, when downtrodden, that they are just one small customer in the whole company as if to show that they feel insignificant, you are just one customer. Verizon does not gain much by deceiving you; instead, they lose a lot by doing so. More than this, the companies in the wireless industry undergo great scrutiny to ensure that their practices are honest. Saying that VZW is a company of thieves is silly and irrational.
Heh... I wouldn't say that. Then i guess you've never been scammed by a "reputable" company before?  Sounds to me like it's a delay tactic indeed, companies do this a lot with time sensitive promotions. A company like verizon could get away with such a thing because they are as big as they are, so your assumption that they would lose a lot is "silly and irrational" because their loss would be negligible and would easilly be written off on their taxes... lol
So, where's the risk or loss?  But, they did save $ on the rebate card though...