Thank you to the moderat

After reading a fair sampling of the posts here in this forum, I just wanted to say thanks. I really appreciate how hard it is to provide technical support to angry customers, especially when you probably don't get much help from the top.
I used to do tech support on the phone with Gateway. Most customers were appreciati've if they felt you made an honest effort to fix their problems, but even that was always made more difficult by pressure from above about "the bottom line". They tried to restrict how much time you spent helping a customer, and "did you take that opportunity to make a sell?" Then there were those problems you just couldn't fix because the company had put out some junk hardware and didn't want to admit it, or didn't want to spend the time to fix it.
I think it quite likely you know what I'm talking about, but you don't need to answer. I appreciate your efforts to do what you can.

Yes, it reads PDFs. Email one to yourself and doubleclick the attachment or download a more full featured app that lets you grab them from idisk or dropbox.

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    <SPAN>"I am going to share with everyone a huge fiasco I found myself in with the folks at Creative Labs. If you remember, I reviewed a Compaq GX5000Z gaming system last November."
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    Message Edited by jmke on <SPAN class=date_text>07-2-2005<SPAN class=time_text>07:0 PM
    Message Edited by jmke on 07-2-2005 07:0 PM

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