Thanks a lot Apple - Try actually testing your software next time.
I upgraded to v7.0 today.
Once it started up, it said my 5G didn't have the latest software and needed to be updated. So I told it to update. It showed an update window, but after about 10 seconds, I noticed my iPod unmounted. However, the update screen said it was still updating. I let it go, to see what would happen. After 30 minutes, the same.
So I tried to shutdown iTunes. It wouldn't. I had to shut it down through Task Manager, which said it had stopped responding. I disconnected my iPod and rebooted. Once it booted back up, I connected my iPod. Now normally, this would cause iTunes to start up also. Unfortunately, that's not what happened. Instead it was recognized as a drive by windows, showing me the contents. I manually opened iTunes... but it didn't show any iPod connected.
I unplugged my iPod and plugged it back in. Still... no iPod showing in iTunes. I searched the Internet and found this page, that looked like it addressed the exact problem I was having.
http://docs.info.apple.com/article.html?artnum=93716
I followed EVERY step on that page, in an attempt to get it to work correctly. Nothing worked.
So far I've uninstalled and reinstalled iTunes 3 times. Still no resolution. It won't see my iPod unless I leave it plugged in and then reboot. However, if I eject it and then reconnect it... it won't see the iPod.
So I tried rolling back my software to an earlier version of iTunes. Won't let me do that either, as it says the library was created by a later version.
Thanks for nothing, Apple.
5G - 30GB Windows XP Pro
Windows XP Pro
No, you shouldn't. But things happen. With everything. Including iPods. Like I mentioned earlier, this issue happened to me also. Its not overly complex to reformat an iPod. Also, I wouldn't be so quick to say that 7.0 caused the problem, but possibly exposed one that you already had?
How can any company test for every possibly configuration that everyone has on their machines. As far as updates go, I think Apple has done an excellent job in the past few years. Has everything been perfect? No. Should we expect them to be? Sure. But nothing ever is.
And lastly, as this is a support discussion board, what other kind of posts were you expecting to see here?
So back to you original problem. I am the second person on this topic to suggest reformatting. Did that work for you?
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I see. The infrastructure and documentation is in place, but not all maintainers are using best practices.
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