Thanks for adding "request escalation"

Thanks to whomever finally got them to add the "request escalation" feature to the online SR system.
(I know the 3 managers I'd talked to a while back were working on it).

We're excited to have it implemented now and offer an easy way to get more attention on a SR when needed.
tx!
-Todd
Todd Abney
Technical Support Director
Novell

Similar Messages

Escalation Action for Service Request Management

Gurus
I am using action profile for Service request management in SAP 7.0.
I want to know what this particular condition IT_INCIDENT_ESCALATION does?
Also what needs to be the process parameters for this?
It has processing type as Method Call with method- escalation
Thanks
Tarang

Hi John,
Good Morning.
I have a question on what are the benifits of smart value help in CRM 7.0. We have upgraded our system and didnt achieve the true functionality of smart value help.
Ex - We entered country as 'US' in Country field and entered C* in Region field. I could see all regions starting with C* in the smart value help. It is not filtering based on the country selected. It should show me only regions which are in US and starts with C.
Is this a limitation. F4 helps works perfectly. I think we are missing some notes here.
Appreciate your feedback.
Regards,
Ch Deepthi.

Adding Custom Fields for Change Request in EHS

Hi,
I need to add custom fields in Change request screen, where I am not able to identify for BO and node to do same.
Its Configuration name /MOC/F_ISS_ROOT_OBJECT_INFO.
I tried with /IAM/ISSUE and /IAM/ACTIVITY BO.. but it is not working.
Not able to identify the correct table for adding fields.Pls help me on the same.
Regards,
Reny Richard

Reny,
Why don't you check for the ST05, so that you can grasp some of the table names. Should be useful to you
http://scn.sap.com/community/abap/testing-and-troubleshooting/blog/2007/09/05/the-sql-trace-st05-quick-and-easy
BR,
RAM.

Adding custom http headers for WSRP requests

Hello,
I wonder whether it is possible to insert custom http headers for WSRP
requests?
To give more details:
We are going to have portlets exposed via WSRP (hosted on non-weblogic
server). We need these portlets to work on different portals including
WebLogic Portal. And we need to have working SSO. There needed at least
2 SSO options:
1. Having SiteMinder protected portal. Will WebLogic pass SiteMinder
headers further to WSRP producer?
2. Custom SSO tokens to be passed as http headers. Is it possible to
make weblogic to add custom http headers when calling producer?
2a. Credential mapping shall be used to get username/password for
backend application (accessed from producer side), and than these
username/password shall be passed as http headers when requesting producer.
Best regards,
Sviatoslav Sviridov

Hi,
About how to use Rest API via node.js, please refer to
http://stackoverflow.com/questions/5643321/how-to-make-remote-rest-call-inside-node-js-any-curl for more information. Hope this helps.
Best Regards
We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
Click
HERE to participate the survey.

I am a bit of a ludite, I have an airport extreme that is requesting an update, this requires a password which geek squad never gave me, any advice , can I reset that password or must I pay someones piper? Thanks for any help.

I am a bit of a ludite, I have an airport extreme that is requesting an update, this requires a password which geek squad never gave me, any advice , can I reset that password or must I pay someones piper? Thanks for any help.

Hello:
The password should be your administrator password.
Barry

HT4623 when i doing my update my ipad 3 why the itunes show this message ? (the ipad could not be restored this device isn't eligible for the requested guid ) what can i do now please reply urgent thanks

when i doing my update my ipad 3 why the itunes show this message ? (the ipad could not be restored this device isn't eligible for the requested guid ) what can i do now please reply urgent thanks

Make sure you have the latest software on your computer (tap to enlarge image)

Thank you for adding a900 support :)

Just wanted to express my gratitude for adding a900 support to ACR 4.6.
Kudos adobe for this :)
mladen sever
www.dyxum.com

You're welcome. Enjoy.

How do I set-up my Dataset to pull data for Service Requests for a report

I am using SQL Server 2012 Report Builder 3.0.
I have my Data Source added - DWDataMart
I want to build my Dataset to query and find a very specific item. Basically I am creating a daily report that will show what each "team" or Support Group (AD Object) Closed that day. He also wants the ability to open it by date, so if he misses
a day he can get it later.
I am totally new to this report building and only got this far by following a guide on a blog, but he used incident Reports in his example, and I do not know what objects to query for service requests.
Thanks for any information you can provide.

First, you will need to get the support group ID's in the warehouse before you can run reports for them. I found that putting these queries in their own stored procedure was a better path.
select IR.IncidentTierQueuesId, IR.IncidentTierQueuesValue
from dbo.IncidentTierQueues as IR
where IR.IncidentTierQueuesId != 0
select SR.ServiceRequestSupportGroupId, SR.ServiceRequestSupportGroupValue
from dbo.ServiceRequestSupportGroup as SR
where sr.ServiceRequestSupportGroupId != 0
Enter the the support group ID's into your work item query.
Incident information is in dbo.IncidentDim and Service Requests are found in dbo.ServiceRequestDim. Both incidents and service requests link to relationship data through dbo.WorkItemDim. You can INNER JOIN on BaseManagedEntityId to link the incident
or service request to the workitem entry and from there to the Assigned Users, Affected Users, or Affected Configuration Items. Each relationship has it's own separate fact views.
If you poke about in the tables, you will find it pretty easy to pull back all sorts of information from the data warehouse.

Process for adding a boolean option to the web service API

Hey guys,
Here's a little background:
I'm currently working on adding an optional "strict" mode to some of the unmarshalling functions in SchemaMarshaller that will throw exceptions when receiving bad data for certain fields, and also improving the date handling while I'm at it (I want null instead of mangled dates when receiving bad data when strict mode is off).
This is for my benefit at the moment as I'm tired of spending time debugging Flex code when XFire and Oracle are spitting out rubbish (like empty xsd:DateTime nodes, DateTimes in xsd:Date nodes, etc) - but I'm sure other people would like to use it too while we don't have a response validator, so I'd like to do it in a way that I can submit as a feature request (with patch) on Jira.
My questions are about the procedure for stuff like this- where should this option be made public in the API, and who would I talk to about it? Or would it be best for it to always be strict? - That's how I'd like it :) Perhaps it should just log errors when it encounters bad data?
This is the first thing I'd like to "add" to the SDK rather than a simple bug-fix, so I just want to do things in a kosher manner. Sorry if I come across like a total noob :)
Cheers,
-Josh
"Therefore, send not to know For whom the bell tolls. It tolls for thee."
:: Josh 'G-Funk' McDonald
:: 0437 221 380 ::
[email protected]

Hey Josh, I'm swamped at the moment but appreciate your interest and your contributions to Flex and WebServices thus far. I'll try and get some time to look into your specific request and what you're hoping to do at the code level, but to answer your question about test cases, you should consider the NIST testsuite for XML Schema datatypes. BlazeDS has historically maintained the WebService implementation, so it appears their test case for NIST based schema tests starts out here (and refers to many data type test cases in the /nist subdirectory). http://opensource.adobe.com/svn/opensource/blazeds/branches/3.0.x/qa/app s/qa-regress/testsuites/flexunit/src/tests/flexunit/xml/NISTXMLSchemaTes t.as Pete ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Josh McDonald Sent: Tuesday, July 08, 2008 8:21 PM To: [email protected] Subject: Re: Process for adding a boolean option to the web service API A new message was posted by Josh McDonald in Developers -- Process for adding a boolean option to the web service API Yeah I knew it'd have to be somewhere outside of SchemaMarshaller, as it's [ExcludeClass] anyway so end users don't see it, nor is it documented in the api docs. Just wasn't sure where it should be. I'll have a think about it some more when I get some down time to work on it, but webservice was where I was thinking it should be too. Didn't think about having it settable on operation as well though, so thanks for that :) Anybody know a good source of valid values for various XSI types (date and DateTime mainly) for testing purposes? Or even who I should contact to get access to that sort of thing? I assume the W3C will take 6 months to answer me, and the answer will be "buy our $10,000 compliance testing suite" or something along those lines. -Josh On Wed, Jul 9, 2008 at 9:46 AM, Matt Chotin <[email protected]> wrote: A new message was posted by Matt Chotin in Developers -- Process for adding a boolean option to the web service API I think for a top-level user option I would put the new option on the mx.rpc.soap.Operation class (I think that's the name). You'd then have that propagate through to the underlying schema classes as they are used. I'd then also add an option to the WebService class itself, and basically in the Operation it should see if it has its own value set and if not check the value on the WebService. We do this for a couple of other flags too I think. End users in general wouldn't look at any classes other than the WebService and maybe the Operation classes, so asking them to set options on the schema classes themselves probably wouldn't work. Matt -- "Therefore, send not to know For whom the bell tolls. It tolls for thee." :: Josh 'G-Funk' McDonald :: 0437 221 380 :: [email protected] ________________________________ View/reply at Process for adding a boolean option to the web service API <a href=http://www.adobeforums.com/webx?13@@.59b5be89/1> Replies by email are OK. Use the unsubscribe <a href=http://www.adobeforums.com/webx?280@@.59b5be89!folder=.3c060fa3> form to cancel your email subscription.

"Failed to retrieve data for this request" occurred when I tried to access a database.

Hi,
I installed the sql server 2008 Client on my pc, so that I can connect to a remote sql server 2008 Enterprise cluster. Here is what happened:
0. Added myself as a db_owner on the two databases in the sql server cluster.
1. On my windows xp pro, I typed the server name and log in.
2. After I logged in, I clicked on the Databases to expand the node. However, an error prompt says,
"Failed to retrieve data for this request. (Microsoft.SqlServer.Management.Sdk.Sfc)
The server principal "DomainName\MyName" is not able to access the database "DevicelockDB" under the current security context. (.Net SqlClient Data Provider)"
I only need to connect to two databases that I created on the sql cluster. I don't know why the DevicelockDB is needed before I can access two databases. What does DevicelockDB do? Do I need it for connecting to a database? Let me know, thanks in advance.

I had the same problem , this one resolved the problem , thank you deshmukhsdineshd
Best
Regards
Tony de Leon

Properties file not accessible for older requests

Hi
With use of jar file as external resource, we are making use of some properties from properties file.
Whenever we update the properties file with new properties, after deploying the project - it is observed that for old requests the newly added property is not available.
And in the code, we are accessing the new property which is producing exception when an older request refer to this piece of code.
does it make sense or there might be some other problem that is causing the exception??
(missingresourceexception is the exception thrown - it is referring to the new property entry in the logs as it cannot find a property for that)

Hi Anuj,
We are putting it in jar file itself. This jar file is added in external resources.
The current situation is - the change is getting reflected for new (request) instances getting created. For already existing instances, it is not.
by the way, on enterprise server, where can we locate the contents of jar - so that we may modify at run-time... or no such provision is there.
Thanks for your quick response.
Regds,
Sharma

Workflow for adding 300+ simple titles

Hi,
I'm about to start a new project that involves adding about 300+ kids names to each 1 minute video segment of each child. When it's finished I'll deliver on 4 DVDs.
I'll occasionally need to move sections of kids between sequences so that each DVD is about equal in length. I want to make sure the title stays with the child.
I know how to do this in the simple case -- place my segments in the timeline, add a second video track. Then repeat x300:
In the viewer choose Generators->Text->Text.
Click "Controls"
Click in the "SAMPLE TEXT" area.
Type the kid's name over the words "Sample Text".
Click "Video"
Move the wireframe down so that it's in the lower third.
Click on the duration.
Change the duration to 3 seconds.
Apple-2 to bring up the canvas.
Apple-F10 to overwrite (Don't ask me why it's not plain F10 as the mouseover hint implies, I can't figure that out)
' ' to move to the next edit point.
My question is, is there a way to improve this workflow and make it more efficient? I intend to also name the segments with the child's name, so that I can find them easily if that parent requests an individualized cut. (Right now they all have names like "Segment 39 from Saturday Tape 02") Ideally I'd like to pull the "SAMPLE TEXT" text from the name of the segment, so that I only have to type each name once, while naming the segment.
Is there a way to save my text settings and bring them up quickly with keyboard shortcuts? I can't figure out how to get a keyboard shortcut to get to the "Controls" tab of the Viewer window.
Thank you,
--Beth

I asked our PowerPoint geek about this and he said:
If all you have is a hammer...
Thanks for trying though.
The solution posted eariler is much simpler, creating the list in word still requires the TAB keystrokes to get to the next entry, and it doesn't have the integration of "What am I looking at as I title this?"
The solution above is basically "Do some setup, then:
Type the kid's name.
Tab.
F10.
Cmd-1
Tab.
Type next kid's name, 5 keystrokes, type next kid's name, 5 keystrokes...
It's very easy. I've even re-mapped "bring up the viewer" (previously Cmd-1) to the semicolon to mimize multi-finger keystrokes.
Speaking of minimizing multi-finger keystrokes, I attempted to re-map "Edit Marker" in the browser (orignially some combo involving M) to a single keystroke, but nothing I tried worked. I tried the letter 'g' and 'y' and 'r' and a few others, but most seemd to jump me either ahead or back in the browser list. I found a workaround while searching for a solution, but I'm still wondering if anyone knows why this is?
For completeness, the reason I was doing this is that my original footage is captured as one complete chunk then markers added with DV start stop detect. I wanted to make sub-clips and have them have reasonable names, but there was no keyboard shortcut to do that (or so I thought) so I was editing the marker names using a re-mapped CMD-G, but I wanted it to no longer need the CMD in front.
When seeking a solution for that problem I learned that hitting the ENTER key on the numeric keypad will allow me to edit a subclip name directly, which is actually better for my purposes.
Thanks again for all the help!! (Even in forums where I didn't ask the question, only searched for answers)
--Beth
PS. People reading this far into the thread are probably efficiency nuts like me, so I thought I'd share that the reason I used CMD-G to edit the marker is that I name each one with the reel and segment number followed by the text name. For the reel and segment number I cut (CMD-C) the first one, then paste it as the default name in the field for each subsequent marker, changing only the last digit. i.e. "01-003 Firstname Lastname" I cut-and-paste the "01-00" portion. I'd hold down on CMD and hit 'gv' and type the digit and the name.

MII 14.0 SP5 - 500 Internal Server Error is returned for HTTP request - XMIIVirtual Illuminator

Hello All,
I appreciate your help with the issue.
We are connecting from MII 12.1 to MII 14.0 SP5 Patch 3 on our local MII server using virtual connectors. We appreciate your help on it.
This issue is happening for MII 14.0 SP5 Patch 3 on our local MII server
As per the logs, accessing http://server:port/XMIIVirtual/Illuminator gives 500 Internal Server Error
500 Internal Server Error is returned for HTTP request [http://server:port/XMIIVirtual/Illuminator]:
component [VirtualProxyConnector],
web module [XMIIVirtual],
application [sap.com/xapps~xmii~ear],
DC name [sap.com/xapps~xmii~ear],
CSN component[],
problem categorization [com.sap.ASJ.web.000137],
internal categorization [-944271956].
[EXCEPTION]
java.io.IOException: Stream closed.
at java.net.PlainSocketImpl.available(PlainSocketImpl.java:483)
at java.net.SocketInputStream.available(SocketInputStream.java:217)
at java.io.BufferedInputStream.read(BufferedInputStream.java:325)
at com.sap.engine.httpdsrclient.io.ServerInputStreamWrapper.read(ServerInputStreamWrapper.java:49)
at java.io.DataInputStream.read(DataInputStream.java:83)
at com.sap.servlet.VirtualProxyConnector.service(VirtualProxyConnector.java:110)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)
at com.sap.engine.services.servlets_jsp.server.servlet.AuthenticationFilter.doFilter(AuthenticationFilter.java:126)
at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:441)
at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)
at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)
at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)
at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)
at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)
at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)
at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)
at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)
at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)
at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)
at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)
Thanks,
Kiran
Message was edited by: Kiran Sakhardande

Hello Julian
This is a known problem.
Cause
- A user may have been added to a group in another ldap tree with a name, that is already existing.
- When DTR retrieves the group from UME, we get 2 similar group names, but the groups may be different.
- DTR cannot handle this and throws "Internal Server error"
Resolution
If you change parameter "ume.ldap.unigue_grup_attribute" to 'uid', DTR doesn't use the groupname,
but the group-uid, therefore the group is unique.
1. open Visual Administrator
2. choose Services
3. choose UME Provider
4. Reset "ume.ldap.unigue_grup_attribute" with 'uid'
5. restart the system
Thanks
Kenny.

Table for Cube request

Hi Experts,
I would like to know the table in which data load request for cube is stored with records added and transferred and other cube related details. Please help.

Hi,
for the request part you can look at the table RSBKREQUEST by filling in the source or target object.
Different tables for cube are :
RSDCUBE    Directory of InfoCubes
RSDCUBET   Texts on InfoCubes
RSDCUBEIOBJ    Objects per InfoCube (where-used list)
RSDDIME    Directory of Dimensions
RSDDIMET   Texts on Dimensions
RSDDIMEIOBJ    InfoObjects for each Dimension (Where-Used List)
RSDCUBEMULTI    InfoCubes involved in a MultiCube
RSDICMULTIIOBJ     MultiProvider: Selection/Identification of InfoObjects
RSDICHAPRO     Characteristic Properties Specific to an InfoCube
RSDIKYFPRO    Flag Properties Specific to an InfoCube
RSDICVALIOBJ    InfoObjects of the Stock Validity Table for the InfoCube
thanks,
arminder

Asking for transport request while table data updation

Hi All,
I am trying to update a table TCJ04 using transaction OPS6. When ever I am adding a new entry or edit the existing entry and click SAVE, the table is asking for Transport request number.
This table carries a master data and should not be asking for transport request. Rather its access has to be controlled by user authorisation.
Please tell me as to what is the reason of asking for transport request.
regards,
Gaurav.

Hi There,
It is asking for the transport request for each new entry in the table since the Delivery class in the attributes is set to C( Customizing table, maintenance only by cust., not SAP import ), If it is set to "A" it will not ask for the transport request..
Try creating a custom table and play around with the Delivery class, A and C, you will come to know the difference.
Let me know if you need further help in this regard.
don't 4get to rward pionts if found helpful.
Thanks-

Thanks for adding "request escalation"

Similar Messages

Maybe you are looking for