Thanks OT but I don't to print it myself, I try to send it and buy the book. I push "buy the book" , give my address. After 3 pages all stop!

My book with photos. I push on "To buy the book" download begin but after 3 pages it stop!

Hi
I am sorry to see you are having problems
I suggest you contact the forum mods they should be able to get this problem sorted for you this is a link to them http://bt.custhelp.com/app/contact_email/c/4951
They normally reply by email or phone directly to you within 3 working days they will take personal ownership of your problem until resolved and will keep you informed of progress
They are a UK based BT specialist team who have a good record at getting problems solved
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

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I notice when I plug in my phone to my computer and look at what's "On this iPhone" it says that I have a book on there (one that was a free download from something), but I don't have iBooks installed on my phone. How do I remove the book?

I notice when I plug in my phone to my computer and look at what's "On this iPhone" it says that I have a book on there (one that was a free download from something), but I don't have iBooks installed on my phone. How do I remove the book?

Hi tinashah817,
Was this book downloaded using iBooks, or from another application? If it was from iBooks you will need to install that application to delete it.
See this article about managing your iBooks library on your iPhone -
iBooks: Tips for managing your iBooks library and storage on iOS devices
http://support.apple.com/kb/HT5544
Once the book has been deleted from the iPhone you can uninstall the iBooks application if you so desire.
How do I uninstall an app?: Apple Support Communities
https://discussions.apple.com/thread/4392015
Thanks for using Apple Support Communities.
Best,
Brett L

My Wife got an iPhone at work. IT set it up the first time on another machine, they finally install iTunes on her machine but I don't know if she can sync without loosing Photos, SMS, and other things. She had six months of stuff on that phone?

My Wife got an iPhone at work. IT set it up the first time on another machine, they finally install iTunes on her machine but I don't know if she can sync without loosing Photos, SMS, and other things. She had six months of stuff on that phone?
The problem is she can't update to new software until she connect to iTunes, but she don't want to loose all that info.
My question is:
If she register her apple ID on that new computer, and sync the phone, will she loose everything? or iTunes will back up first (because apple id match) and then sync.
Otherwise, how can I do it? The closest apple store is 3 hours away. thanks!

Before you connect to a new PC, make sure that autosync is disabled in Edit/Preferences/Devices, otherwise her phone will be wiped during the following sync.
If she has data on the phone she wants to save, back up manually:
Disable autosync in iTunes, connect your phone to her new computer and right click on it in the device list and choose backup. iTunes will backup your phone without syncing. Transfer the purchases the same way, choosing "transfer purchases" this time.
When you connect your phone for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the phone for the first time.
About backups and what's saved:http://support.apple.com/kb/HT1766
How to back up and restore:http://support.apple.com/kb/HT1414
How to download apps for free again:http://support.apple.com/kb/HT2519
Transferring data is also covered here: http://support.apple.com/kb/HT4137

When I try to print sth I can´t choose my printer. Adobe Reader only shows a printer I used years ago.I aleady deleted and reinstalled the Reader and deleted all other printers from the computer.How can I add a new printer to Adobe Reader?Thanks for help!

When I try to print sth I can´t choose my printer. Adobe Reader only shows a printer I used years ago.I aleady deleted and reinstalled the Reader and deleted all other printers from the computer.How can I add a new printer to Adobe Reader?Thanks for help!

Hi,
I would suggest you to uninstall Adobe Reader using the cleaner tool and then re-install the latest version.
Adobe Cleaner Tool:- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs.
Latest version of Adobe Reader:- http://get.adobe.com/reader/
If you still experience the same issue, please share the following information:-
- Screenshot of Adobe Reader showing printer options
- Screenshot of Microsoft Word showing printer options
- Screenshot of control panel- Control Panel\All Control Panel Items\Devices and Printers
Regards,
Nakul

I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks

I have Photoshop cc on creative cloud but would like to add lightroom. Can I cancel my current membership and get the photography plan which would be cheaper? thanks

yes.
contact adobe support by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

When we purchase from iTunes the balance is not coming off of the gift cards. We have family sharing on but when my kids purchase songs they are credited to our credit card and not the gift card that is already in their account. What's wrong?

When we purchase from iTunes the balance is not coming off of the gift cards. We have family sharing on but when my kids purchase songs they are credited to our credit card and not the gift card that is already in their account. What's wrong?

Hi Angela1313,
I see that you have a question about using gift cards with Family Sharing. Here is an article with some information that my be pertinent to this issue:
iTunes Gift balances
http://support.apple.com/kb/ht5035
Learn more
Learn how to send an iTunes Gift or redeem iTunes Gift Cards and content codes. If you're using Family Sharing, the credit you redeem will only be available to you. iTunes Store credit on your account isn't shared with other family members.
Thanks for using the Apple Support Communities!
Cheers,
Braden

I have .me and .mac email accounts on my iPhone 4. I thought I had successfully transitioned from MobileMe to iCloud, but something must be wrong. iCloud seems to work fine on my computer and, with the exception of two email accounts, seems to be fine on

I have .me and .mac email accounts on my iPhone 4. I thought I had successfully transitioned from MobileMe to iCloud, but something must be wrong. iCloud seems to work fine on my computer and, with the exception of two email accounts, seems to be fine on my phone. Can/should I delete the accounts on my phone and start over? It is somewhat of a nuisance to have two email accounts and double the amount of emails. The only thing different about the two iCloud accounts is the email addresses. Thanks.

Well, seems I managed to unscrew this...I deleted my iCloud mail account and reinstalled it on my phone. That got rid of the duplicate .me/.mac email accounts.

I have an Ipad and an Ipod Touch 5th gen both on the latest firmwares but they won't connect via bluetooth whenever I try even though both shows that the devices are discoverable. I need help!

I have an Ipad and an Ipod Touch 5th gen both on the latest firmwares but they won't connect via Bluetooth whenever I try even though both shows that the devices are discoverable. I also tried connecting them with my Bluetooth enabled laptop but it also didn't worked. Because of the Bluetooth not working I also can't enable airdrop.

What model iPad?
What model computer and OS version>
AirDrop requires:
What you need
To share content with AirDrop, both people need one of these devices using iOS 7 or later, or a Mac with OS X Yosemite:
iPhone 5 or later
iPad (4th generation or later)
iPad mini
iPod touch (5th generation)
You also need to turn on Wi-Fi and Bluetooth. If you want to share with your contacts, sign in to your iCloud account.
Learn more about using AirDrop to share with people using a Mac with Yosemite.
Use AirDrop to wirelessly share content - Apple Support
System Requirements
To see if your Mac works with AirDrop, make sure you’re in the Finder by clicking the desktop (the background area of your screen), or by clicking the Finder icon in the Dock. Then, check to see if AirDrop is listed as an option in the Go menu. If you don't see AirDrop listed, your Mac doesn't support this feature.
In order to transfer files between a Mac and and an iPhone, iPad or iPod touch
your iOS device needs to include a lightning connector
your iOS device needs iOS 7 or later installed
your Mac needs to be a 2012 or later model with OS X Yosemite installed
Your Mac and iOS device both need bluetooth and Wi-Fi turned on. You do not have to be connected to a specific Wi-Fi network.
To transfer files between two Mac computers, you need the Mac models listed below with Wi-Fi turned on and OS X Lion or later installed.
MacBook Pro (Late 2008 or newer)*
MacBook Air (Late 2010 or newer)
MacBook (Late 2008 or newer)*
iMac (Early 2009 or newer)
Mac Mini (Mid 2010 or newer)
Mac Pro (Early 2009 with AirPort Extreme card, or Mid 2010)
*The MacBook Pro (17-Inch Late 2008) and the white MacBook (Late 2008) do not support AirDrop.
For help identifying your Mac, choose About This Mac from the Apple menu. You can refer to the Apple Support website to find out if your iPhone, iPad or iPod Touch includes a lightning connector.
Mac Basics: AirDrop lets you send files from your Mac to nearby Macs and iOS devices - Apple Support
Otherwise you need an app to pair via BT one iOS device to another iOS device. There may be apps that allow pairing with a Mac computer. The iOS devioces do not have the BT profiles necessary natively to pair with a computer or another iOS device except for AirDrop

Hi i have an ipod A1099 but it doesn´t want to work, when I try to charge it, its present the apple on the screen and then post a message saying this page

Hi i have an ipod A1099 but it doesn´t want to work, when I try to charge it, its present the apple on the screen and then post a message saying to visit apple support. Please help me, I don´t want to loose my ipod.

Hi thenicegirl07,
It sounds like your Click Wheel iPod is showing a sad iPod icon. If it will go into Disk Mode you may be able to restore it, take a look at the article and quote below for more information about the alert and possible resolutions.
iPod displays a sad iPod icon
http://support.apple.com/kb/ts1373
Resolution
In most cases, the sad iPod icon indicates a hardware issue. If you are able to force iPod into Disk Mode, then it may not be a hardware issue, and you should try to restore your iPod with the latest software.
If you cannot force your iPod into disk mode and restore it, then your iPod is in need of service. Set up an iPod Service Request or make a reservation at the Genius Bar before visiting your local Apple Retail Store. To make a reservation:
Go to http://www.apple.com/retail/storelist/.
Choose an Apple Store location.
Click the Reserve link under Genius Bar.
Choose iPod.
Select your desired reservation date and time.
For an easy to follow QuickTime movie, view the Troubleshooting & Extras section of the iPod Tutorials atwww.apple.com/support/ipod/tutorial.
Additional Information
iPod displays a folder icon with an exclamation point
-Jason

HT5622 We are a family of 4, each with their own apple device. Is it best for us to set up individual apple ID's for things like ITunes? If we do can the same e-mail address be used for all of them or do we need to create e-mails for the kids? Thank-you

We are a family of 4, each with their own apple device. Is it best for us to set up individual apple ID's for things like ITunes? If we do can the same e-mail address be used for all of them or do we need to create e-mails for the kids?
Thank-you

1. Yes, it is.
2. You may be able to use the same address by adding a plussed suffix to it, such as [email protected] If that doesn't work, create separate emails.
(103279)

I have an Iphone 4 16gb and updated the IOS 6.1.2. after the update my 3G is not working at all??. can you please suggest what can be done to rectify this problem?

i have an Iphone 4 16gb and updated the IOS 6.1.2. after the update my 3G is not working at all??. can you please suggest what can be done to rectify this problem?

I have the same problem. After updating to 6.1.2 my iPad 3,2 will not find Verizon network. It just says "Searching..." for ever. Any thoughts?

HT5312 I do not know my security question answers. I send my answers send to my old email address but I cannot get into that anymore. How do I send my email to the email address I have now?

I do not know my security question answers. I send my answers send to my old email address but I cannot get into that anymore. How do I send my email to the email address I have now?

Hi RileyDP,
You will have to contact iTunes Support to get them reset:
http://support.apple.com/kb/HT5699?viewlocale=en_US
or by email:
https://ssl.apple.com/emea/support/itunes/contact.html
Cheers,
GB

I have an app idea project going on but I have no access to itunes connect so I can send my idea to the app developers and see what their opinion is about it.Do you know any other ways that can help me promote my idea so it can be further developed?

I have an app idea project going on but I have no access to itunes connect so I can send my idea to the app developers and see what their opinion is about it.Do you know any other ways that can help me promote my idea so it can be further developed?

You can not merge accounts.
Apps are tied to the Apple ID used to download them, you can not transfer them.

HT2736 when i need to gift any app by print gift myself take me to billing info to choose the raiment method and already i have credit on my iTunes card

when i need to gift any app by print gift myself take me to billing info to choose the raiment method and already i have credit on my iTunes card

You cannot use a balance from a gift card to purchase another gift. You will have to provide a credit card.
Regards.

I am using the G Drive Slim to back up my files, but I don't know how to tell if or when it is finished. The white light does not change, flicker, go out, etc. When is it finished?

The whole story: The hard drive on my quite new Mac Book Pro, bought in December of 2011, crashed and burned in the Fall of 2012. I purchased a new hard drive and was informed that the only way I could have saved my "stuff" was to back it up with an external hard drive. Who knew?? I bought a G Drive Slim at the Apple store, and on their advice. BUT I really don't understand how to use it, and the instructions are completely inadequate. How can you tell when it is finished? I have educated myself on the proper way to eject the Drive, but I don't know how to tell if it is done. Or, frankly, if it is even doing anything. The white light burns steadily, no blinking, no flickering. Nothing. Thanks for help.

are you backing up files, or doing a Time machine backup, either way, the Time machine will STOP when finished and show "last backup at XXXXXX" meaning its done...... OR if when transferring files, it will show a progress bar on your desktop and vanish when files are copied.
Open up the Hitachi drive (your G drive is made by Hitachi, and the best made by the way).....and see if the files are there.
a MORE VISUAL way is to open the hard drive file, and drag and drop files INTO the Gdrive and you can see them visually be copied there as you do it.
To see your HD on your desktop GOTO FINDER......PREFERENCES....then GENERAL TAB.........check the box marked HARD DRIVES.........then your Gdrive will appear on your desktop........open it from there, and DRAG and drop files from anywhere INTO the Gdrive....... easy visual way to see the files being copied into the Gdrive.

Thanks OT but I don't to print it myself, I try to send it and buy the book. I push "buy the book" , give my address. After 3 pages all stop!

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