Thanku for one and all

hello to all ,
i have a query about service request in SAP GUI ,
i we require and service request item for trancaction , If any one suggest me what is standred service request item , used in item category determination
thanku n regards
nagaraju

I guess you have asked for the item category of service product... its SRVP... u can see the list of item categories used in item category determination in IMG--CRM-Transactions---Basic settings---Define Item Categories..

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