The A key is not working and I can't lock my phone,

The A key is not working all other keys are working. Updated software but still have the same problem. This code also came up at around the same time ! uncaught exception: index 3 >=3. Can anyone help.

Hey Lizziebear,
Welcome to the BlackBerry Support Community Forums.
The uncaught exception error you're receiving can be resolved by performing a clean reload of the BlackBerry Device software.
Follow all the steps in this KB article: www.blackberry.com/btsc/KB11320
Note: Make sure you create a backup first as this will erase all your data.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

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The A key is not working and I can't lock my phone,

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