The accounting documents are still not cleared

End-user wants to know why the accounting documents are still not cleared from invoices

Hi.
An accounting document for customers are cleared when the payment is from the customer is posted with a clearing transaction. When you post the payments direct on the the customer without clearing you get this situation. When you have set-up credit management it is even possible that new orders are blocked for this reason
When it is for creditors GR /IR you have to use the transaction F.13 - Automatic Clearing.
When it is for vendor payment, you don't have completed the payment run 
Paul

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