The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action
I have outlook 2013 and am trying to add an exchange 2010 multi-tenant account.
I have created a new profile.
I select Manual setup or additional server types
Then select Microsoft Exchange Server or compatible service
I enter the server settings. But the following error is returned when i click check name
"The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action"
I have tried selecting more settings, selecting security, and then selecting the option:- Always propt for logon credentials.
But the same error is still returned
I tried deselecting the option Encrypt data between Microsoft outlook and Microsoft Exchange
But still continue to get the same error.
Reading from other forums I have tried restarting the Microsoft Exchange Address book service under services on the exchange server.
But this did not help either
i am able to access the email accout via outlook web access. I am also able to add the email account to my iphone with the server details and it adds fine onto my iphone but cannot add it to outlook 2013.
any help would be appreciated.
Thanks
Rehan Miah
Hi,
This issue may occur when the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders registry key does not contain all of the required data. Specifically, these problems occur if the
AppData string value is missing from this registry key.
NOTE: The \User Shell Folders key also contains a string value called
Local AppDatawhich is different from the value called AppData. The value that causes this problem (if it is missing) is the
AppData value.
To resolve this issue, import the User Shell Folders registry key from a working Windows User Profile.
For more information, please refer:
http://support.microsoft.com/kb/2264398
Hope this helps.
Best Regards,
Steve Fan
TechNet Community Support
I have looked in the registry and Appdata is not missing it has the following value "%USERPROFILE%\AppData\Roaming" also Local AppData is there with the following value "%USERPROFILE%\AppData\Local" i do not have a working machine to import the user shell
folders registry key so any other advice would be useful.
thanks
Rehan Miah
In order to test what you suggested i created a windows 7 virtual machine installed outlook 2003 however i also get the error on the virtual machine that i have created.
any further suggestions would be a great help.
Similar Messages
-
Hello,
I used to use Outlook 2010 connecting with my account.
However, after I upgrade to outlook 2013, whenever I tried to connect to my account,
it keeps saying "The connection to Microsoft Exchange is unavailable.
outlook must be online or connected to
completed this action."
I've read the other threads, I deleted my accounts through using control panel and so on, but nothing works for me.
Plz help me :(
Other office stuff such as excel,
powerpoint and word works very well.
ThanksHi,
If you could connect with your Exchange account with Outlook 2010 successfully and OWA works well. Then the issue might be more related to your Outlook 2013.
I would like to know your Exchange server version. Please understand Outlook 2013 is not compatible with Exchange server 2003 or an earlier version of Exchange. For more resource:
http://technet.microsoft.com/en-us/library/cc178996.aspx
Regards,
Rebecca Tu
TechNet Community Support -
Hi Team,
Just purchased and downloaded Office Home Premium and having trouble with Outlook. For what ever reason, I am unable to create account/add my email address ([email protected]) into the program. Through the set-up process it continuously
tells me that it is unable to connect to Microsoft Exchange, and that it must be online or connected to complete. In the end, it comes up with this pop-up listing a file. Something like that. Any pointers on how to resolve this or are a lot of people having
this problem..
Also, I installed this on my laptop (OSX 10.8.2)
and it worked fine, but not on my desktop (Win8 Pro 64-bit)
Thanks
AndiHello,
Does OWA work?
Does this issue occur on other users?
In Exchange 2013, most of the internal and external client becomes to use Outlook Anywhere(RPC over http).
Please make sure the autodiscover.domain.com is included in the certificate.
Thanks,
Simon Wu
TechNet Community Support
Hi I am having the same issue. Brand new computer, using Office 365 and trying to set up Outlook 2013 on Win 7 machine. OWA works fine. But cannot set up Exchange on my desktop.
I don't know what you mean by "In Exchange 2013, most of the internal and external client becomes to use Outlook Anywhere(RPC over
http).
Please make sure the autodiscover.domain.com is included in
the certificate."
Can you please walk me through this? Thank you. -
The action cannot be completed. the connection to microsoft exchange is unavailable
Hi dear.
We have exchange 2013 and we want auto configure outlook 2007,2010 and 2013. In first time when we are setup exchange 2013 we can auto
configure outlook. But I don’t know now we cannot configure outlook. I think when we make some change in exchange certificate ( created by exchange in first time ) and after that we cannot configure outlook. Just we can set up pop3 and imap
for outlook. Now we have outlook with pop3 and outlook web app ( OWA ) and we don’t have problem with them, but we want our client see the all contact list in outlook. When we want configure outlook with Microsoft exchange server we get the error “
the action cannot be completed. the connection to Microsoft exchange is unavailable “.please help me. I don’t know how I solve the problem.hi.
ok. this is the out put of autodiscover url in address bar :
"" <?xml
version="1.0" encoding="utf-8" ?>
- <Autodiscover
xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
- <Response>
- <Error Time="10:30:23.5154338"
Id="3405091169">
<ErrorCode>600</ErrorCode>
<Message>Invalid Request</Message>
<DebugData
/>
</Error>
</Response>
</Autodiscover> ""
thanks for your help.
If it returns error code 600, your autodiscover service should be accessible in Exchange server. Please restart Microsoft Exchange Address Book service in Exchange server, then create a new Outlook profile in Outlook to have a try. -
whenever i connect my iphone to pc while syncing mail in itunes a pop up" the connection is not available.outlook must be online or connected to complete this action" please suggest me to solve this or bisable.
Cached exchange mode was already marked so that was not the issue.
I have done all the usual of creating a new profile, reinstalling Outlook etc but nothing seemed to work. I also tried going back to Outlook 2007 and reinstalling Windows but same problem.
However, I am not sure if it is connected but I was useing the option in MS Live Sync to synchronise Office settings which I turned off recently and now no longer have the issue. Unfortunately I cannot remember when in the process I did this so cannot be
sure it was responsible - anyone else found this? -
Hi,
I have set up Exchange Server 2013 on Windows Server 2008 R2. Everything is working fine except I am unable to configure Exchange account in Outlook 2010 or any other version. It says
"The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action."
Error screenshot is attached. Even, I am able to configure exchange active sync on my adroid and ipad which is working perfect. Please let me know if any body have any idea about it. Searched many blog and forum but still now solution till now.
Thanks in advance
Regards,
ManojHi Manoj,
Can you ping your Exchange server? It would hlep us isolate the fault from network releated issue.
Is there a trusted certificate installed on Exchange 2013 server?
If you run the test of RPC over HTTP in
https://www.testexchangeconnectivity.com/, is there any error returned?
For more information, please refer to :
http://technet.microsoft.com/en-us/library/bb123741(v=exchg.150).aspx
http://social.technet.microsoft.com/Forums/en-US/exchangesvrgeneral/thread/1b4dc21c-c745-4699-8eee-423105608dcd/
Thanks.
Fiona Liao
TechNet Community Support -
Hi have recently started getting the following error message when setting up new accounts with Outlook 2007:
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Outlook then prompts me to enter the username and password, i do so and get message again. This happens on Windows XP Professional and Vista, i cannot setup any accounts for new machines.
Points to note are that OWA works fine, and previous users who are already setup work fine also. It seems to be limited to setting up new Outlook 2007 accounts.
It can find the username fine. It comes up with green ticks underr the Online Search for your server settings:
Establish Network connection
Search for [email protected] server settings
Long on to server ---------- then it fails with a big red cross at this point
Recently i did add a second mail server to the network but it was not configured to talk to the other main mail server which was handling all the functions of mail box, CAS, hub transport. I had installed all the same roles on the second server with a view to move it across and retire the old server, the second machine is a different machine name from the main mail server. In summay my servers are:
svr001 Server 2003 R2 Enterprise x64 domain controller
mail Server 2003 R2 Enterprise x64 non-domain controller with exchange 2007 SP1
mail001 Windows 2008 Enterprise x64 non-domain controller with exchange 2007 SP1
The main box "mail" has been fine until i recently introduced this new server "mail001" into the network.
I am really stuck now and would really appreciate any pointers or steps to debug the above.
Many thanks,
ChrisThe FIX IT here
http://support.microsoft.com/?kbid=319206 works, but only for a user who's already logged in (if you just run the fix it program and do nothing else). To make it work for all users you'll need to manually edit the registry as it says in the article.
To force Outlook to use a pre-defined global catalog server, use the following steps to set the following special registry parameter to point to the Fully Qualified Domain Name (FQDN). Doing this over-rides any setting in the MAPI profile.
Click Start, and then click Run.
In the Open box, type regedit.exe, and then click
OK.
Locate and then click the following key in the registry:
HKEY_CURRENT_USER\Software\Microsoft\Exchange\Exchange Provider
Note You may have to create the registry path.
On the Edit menu, click Add Value, and then add the following registry value:
Value name: DS Server
Data type: REG_SZ (string)
Value data: FQDN of the global catalog server
This allowed me to roll out a bunch of laptops and not have to worry about running the Fix It for each user.
update: Sysprep seemed to remove fix. Each time a new user logged into a newly imaged laptop (on domain) same error about Outlook 2007 cannot connect to Exchange. Have tried just about everything, but all I seem to be able to do is run this stupid
Fix it each time. Luckily I don't have 1000 machines to setup because then I'd be screwed. -
The connection to Microsoft Exchange is unavailable
Environment: Windows 7 Pro 64bit
Setup: Fresh install of Office 2010 64-bit from office 365 web site on a fresh install of Win 7 Pro 64bit.
Issue: I first launched Outlook and tried to link a new account to the client by putting in my email address and password. It seemed to take it, but a new dialog box keeps poping up asking me for my password (it shows the email address
already filled in). It acts as if it does not like my password, but I know it is correct because I can log in and get my mail through the web access.
When after 5 or 6 tries, I press cancel, I get the error message " The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action." Then I get a
dialog box listing the Microsoft Exchange Server and Mailbox.
Steps to resolve:
I am at a total loss on how to resolve this issue, is there anyway to manually connect to M.E> as it is just saying the connection is unavailable. All of the other threads dealing with this issue have been no help. I can sign into my account
at login.microsoftonline.net so I know the account is valid. I also receive email to my iPhone with the account and server. Any advice would be wonderful.
I went into Control Panel ->Mail, and deleted the profile. Then I tried to create a new profile and I got the same results as the first time through Outlook directly. Also, this is Windows 7 64 and office 64, but in Control Panel, it says
Mail(32bit). This is a completely new install so I don't know why it is not working. I have performed this exact same install on a dozen machines over the last 2 years without a single hitch.
I checked my DNS records and everything seems to check out. I haven't changed anything in DNS for over a year.
I am out of the office so I cannot copy some of the registry entries as some of the other posts recommend.
I ran remote connectivity analyzer. I don't know what it is saying, but below are the things that seemed to be irregular:
1) Attempting to test potential Autodiscover URL https://X123.com:443/Autodiscover/Autodiscover.xml
Testing of this potential Autodiscover URL failed.
2)Testing TCP port 443 on host X123.com to ensure it's listening and open.
The specified port is either blocked, not listening, or not producing the expected response.
Any help would really be appreciated.
TomHi Tom,
Please manually configure your Office 365 account in Outlook 2010 to check whether the issue persists. About how to manually configure Outlook for Office 365 account, please refer to:
http://blogs.technet.com/b/hot/archive/2012/02/06/how-to-manually-configure-outlook-office-365.aspx
If the account can be manually configured but can’t be auto-configured by using autodiscover, please open Outlook - press CTRL key - right click on the Outlook icon from right bottom corner taskbar - Test Email AutoConfiguration. Put your email address -
uncheck use guessmart and secure guessmart authentication - click Test to check your Autodiscover service. If possible, please post the
Results tab and Log tab here for further troubleshooting.
Regards,
Winnie Liang
TechNet Community Support -
I have a problem that I've found to be typical, just haven't found anything that describes my exact problem.
I'm having trouble adding a second Exchange 2010 server account to Outlook 2013 in one of the computers of the domain. Outlook 2013 will complain with "The Connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete
this action".
I've Googled and found many threads with the same error... however most of those seem to be either a problem with the server, or the Global Catalog in Active Directory, or the "connection method" (I've tried all found solutions to no avail).
This is not the case, since the first account is added with absolutely no problem. It can send and receive and I can delete the outlook profile and recreate it and it'll give no problems. I have this problem only when adding a second account.
This is a fresh Windows 8.1 install with an up-to-date Outlook 2013. I have other computers in the same domain and network, with the same setup (Win 8.1 + Outlook 2013) configured with two exchange accounts with no problem.
There are no connectivity problems, I can access that same account through OWA and in other computers on the network... the Global Catalog seems to be fine (shows two active DCs, which is correct).
I've tried deleting and recreating the outlook profiles, repairing the outlook installation, even deleting all outlook files in AppData and letting it recreate them, with no success.
Any hints of what could be going on?
Before I speak, I have something important to say.Hi Javier,
Thank you for the update.
I have tested on my lab and get following result.
Lab: Exchange 2010, CAS Array (CAS01+CAS02), MBX01, DC
Type Server Field
Check name result
Changed Server Field
CAS01.domain.com
Yes
CASArray.domain.com
CASArray.domain.com
Yes
CASArray.domain.com
DC.domain.com
Yes
CASArray.domain.com
MBX01.domain.com
No
"The Connection to Microsoft Exchange is unavailable"
Based on my knowledge, the reason why inputing DC FQDN in the Server Field fixes this issue is that Outlook performs AD Lookup and finds the account configuration from AD, then back the CAS Array FQDN in the Server Field instead of DC FQDN.
Exchange 2010 is different from Exchange 2013, if you are using Exchange 2013, we need to input MailboxServerGUID.domain.com into Server Field.
If there is anything I’ve misunderstood, please don’t hesitate to let me know.
Thanks,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
here -
Outlook 2013 error: The connection to Microsoft Exchange is unavailable
Environment: Windows 7 Enterprise
Setup: Fresh install of Office 2013
Issue: When I launch Outlook I get the error:
The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
Steps to resolve:
I made sure my server name and mail address were correct but this did not have an impact.
I am at a total loss on how to resolve this issue, is there anyway to manually connect to M.E> as it is just saying the connection is unavailable. All of the other threads dealing with this issue have been no help. I can sign into my account
at login.microsoftonline.net so i know the account is valid. I also receive email to my iPhone with the account and server. Any advice would be wonderful.
Now when I start up the application it tells me the same error and brings up something to alter the server and connection address.Hi,
Have you tried to recreate a new mail profile and then test the issue?
To do this, please exit Outlook, and then go to
Control Panel >Mail... > Add…
Details about create a new mail profile, see:
http://support.microsoft.com/kb/829918/en-us
Also, you can try with this KB:
http://support.microsoft.com/kb/2264398
This issue occurs when the
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders registry key does not contain all of the required data. Specifically, these problems occur if the
AppData string value is missing from this registry key.
To resolve this issue, import the
User Shell Folders registry key from a working Windows User Profile.
Hope this helps.
Best Regards
Steve Fan
TechNet Community Support -
My work e-mail has a double-login system, where my credentials for work access are one username and my e-mail is an alias of that first username, so they differ from one another. I suspect that's why I've been having the hardest time with Outlook 2013. I
was able to add my account just fine once but changed my mind about using Outlook and removed the account. Now I can't get back into Outlook for the life of me. The error messages that show up are:
1. It asks me to verify server and Mailbox. I've tried it with both usernames (the official work username and the e-mail alias) as my Mailbox info, followed by the email domain (even tried it without the domain) and it still won't verify when I click "Check
Name".
2. This message comes up: The name cannot be resolved. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
3. Then once I click "OK" another pop-up says: Cannot start Microsoft Outlook. The file C:\Users\FirstLastname\AppData\Local\Microsoft\Outlook\FirstLastname.ost is not an Outlook data file (.ost).
Help?Hi,
As per this KB article, the issue might occurs when some required registry key does not exist on your computer.
Please try the steps mentioned in it and see if it is helpful to you:
http://support.microsoft.com/kb/2264398/en-us
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
Exchange 2013 - The connection to Microsoft Exchange is unavailable
Hi there,
i have some problems on my new Exchange 2013 Server: Here is the topology:
1 serveur 2012 in workgroup with the Hyper-V role
2 VM: DC2012 is the DC of the domain: intra.mydomain.com, Windows 2012
The other VM is member of the domaine, Windows 2012, Exchange 2013 SP 1 installed.
So, i have dc2012.intra.mydomain.com and mail1.intra.mydomain.com (another DC: DC2008, name: dc2008.intra.mydomain.com)
I have some troubles with the SSL and the connexion of Outlook outside the LAN.
In the LAN on a client, i launch Outlook 2010 and the autodiscver make the rest. The connexion is ok.
But i have a client not in the LAN, so i configured a SSL. I made a request. First Question:
In the ECP, Server, Certificate, i have 3 times "Microsoft Exchange Server Auth Certificate" and 3 times "Microsoft Exchange" with differents dates. Why?
I installed my PKI on the DC2012, and paste the request and download the certificate. I retuned on the exchange server in ECP, Server, Certificate and treat the pending request. In Services i checked IMAP, POP, IIS, SMTP.
Then, in Server, Server, Mail1, OutlookAnywhere, in url extternal: mail.mydomain.com and Authentification: NTLM.
In ECP, Servers, Virtual Directories i wrote the same url external and internal: mail.mydomain.com for ECP, OWA, ActiveSync, OAB.
In my DNS on the DC, i created a CNAME record for mydomain.com et i created a A record for mail. on a client if i make nslookup then mail.mydomain.com the IP is the LAN IP of my exchange server.
I modified the MX record of my public domain: mail.mydomain.com to point on my Public IP. That works.
On the client outside of the LAN, i installed the root certificate and the exchange certificate.
second question:
Why my client outside of the LAN can't connext with outlook.
Thanks a lot for your answers and sorry for the long post.
AlexI resolved my problem!
here is the solution that solved it:
actually, i tried to connect Outlook 2010 ti Exchange 2013. I knew that Exchange now connect Outllok via rpc over http(s), BUT, the Autodiscover (in LAN) transform the field server to something like that:
[email protected] , the xxx correspond to the GUID of the mailbox. So, for my remote user, i launch this command on Exchange 2013:
Get-Mailbox test | fl name, exchangeguid , it give to me the GUID, then in te field "Server" i fill ([email protected]): [email protected]
And in advanced parameters, same things i mentioned in previous post. And it works!!!!!
Thanks to me. -
I need an answer that a non tech geek can understand
Hi,
When does the issue happen? What's your operation before the error occurs?
Please confirm whether you can access your mailbox from OWA to check whether the setting in Exchange server is proper. If you can access mailbox in OWA, please try to create a new Outlook profile and manually configure your Exchange account to check whether
the issue persists. For detailed steps about manually configure Exchange account, please refer to:
http://office.microsoft.com/en-001/outlook-help/add-an-email-account-by-using-advanced-settings-HA010371264.aspx#_Manually_configure_a_1
Thanks,
Winnie Liang
TechNet Community Support -
One of my users is reporting the above error, often when she attempts to access the global address list (GAL). If she tries again she can access the GAL and continue working. She is, however, becoming frustrated with the frequency she is
seeing the error pop up.
Client is running Windows 7 and Outlook 2010.
Server is Exchange 2010 SP3 running on Windows 2008 R2.
I am grateful for any answers. Thank you!!
...JimHi,
Based on the description, some users got this error message while they tried to access the GAL. But if they tried again, they could access the GAL.
Do they run Outlook in cached mode?
If it is cached mode, please switch to online mode to check the result.
If online mode works well, this issue is related to OAB. I recommend you check the Autodiscover service by using "Test Email Autocnfiguration" in Outlook.
Best regards,
If you have feedback for TechNet Subscriber Support, contact
[email protected]
Belinda Ma
TechNet Community Support -
Office Version:Office 2010Operating System:Windows 7
Using Office 2010 on Windows 7 syncing with Exchange email account. When I am trying to work offline I get the above error whenever I try to create anything except a new email. mail seems to work normally and other items also work normally if I am online.
Problem only seems to be during offline use.
I have tried safe mode but still get the error. have tried creating a new profile but still get the same problem.
Could this be an issue with my exchange account which is somehow mucking up my offline folders??
At a complete loss with this one so any help would be much appreciated.
I have also occasionally seen an Outlook error along the lines of "your network adapter does not have a default gateway assigned" but am unable to reproduced this in any meaningful way.
Many ThanksCached exchange mode was already marked so that was not the issue.
I have done all the usual of creating a new profile, reinstalling Outlook etc but nothing seemed to work. I also tried going back to Outlook 2007 and reinstalling Windows but same problem.
However, I am not sure if it is connected but I was useing the option in MS Live Sync to synchronise Office settings which I turned off recently and now no longer have the issue. Unfortunately I cannot remember when in the process I did this so cannot be
sure it was responsible - anyone else found this?
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