The adobe cloud installer only installed lightroom and not photoshop
Just purchased adobe cloud photographer pack for $9.00 mo. The creative cloud installer downloaded fine and installed lightroom BUT NO photoshop. i have repeated the install proses, and still no photoshop. Running OSX 10.9.5 . all updates are installed.
does the cc desktop app show photoshop under the apps tab?
Similar Messages
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Can I install Lightroom and/or Photoshop CC on my Android tablet?
Can I install Lightroom and/or Photoshop CC on my Android tablet?
Not the regaular versions, however we have Photoshop Touch CC which you can install and use on Android.
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?How to use the Adobe Cloud Packager to install Acrobat
I am trying to install Adobe Acrobat using the Adobe Cloud Packager. I can create the Package but the installation fails.
Hi LizAuchincloss,
Please install Acrobat from the Exception folder using exception deployer command line:
The following command is used to deploy Acrobat for Windows. (You will recollect that Acrobat for Windows should be deployed before deploying the main package.) The --mode=pre option specifies that Exceptions Deployer Application is run before deploying the main package. The installLanguage is specified as en_US (US English)—this option is also mandatory while deploying Acrobat for Windows.
ExceptionDeployer --workflow=install --mode=pre --installLangauge=en_US
Please refer the mentioned kb: http://helpx.adobe.com/creative-cloud/packager/using-exceptions-deployer.html .
Regards,
Romit Sinha -
How do I update from Lightroom 5.5 to 6? I don't want the creative cloud I only want Lightroom 6.
How do I update from Lightroom 5.x to 6? I only see options for creative cloud which I do not want, I just want lightroom 6 but see no way to update to it?
Thanks... GaryDaan, you can convert your Lightroom CC trial into a perpetual license install if you decide to buy the perpetual upgrade. There are instructions for doing that here: Adobe Photoshop Lightroom Help | Serialize Lightroom CC trial to activate as Lightroom 6
William, I see the same thing on B&H. Maybe they aren't selling the upgrades. But you can definitely buy an upgrade from Adobe using the link I posted above. -
Hi,
I joined the subscription service but ONLY purchased Lightroom and Photoshop. I had other legally aquired adobe programs on my computer that I was perfectly happy with (dreamweaver - I olnly do the bare minimum of stuff with it, i write my own code mostly - therefore did not need an upgrade)...now it seems Adobe has taken it upon itself to update ALL of my programs to the newest versions and will not let me use any of my stuff until I pay for a new serial for ALL of it. I can't even read a PDF all of a sudden, because i magically have the newest version of Acrobat, which I NEVER asked for....
So they basically used my membership and HACKED my computer and updated software - I say hacked because these updates were without my permission...and now they are trying to force money out of me????? This should be ILLEGAL! this was a really really really crappy thing to do, since I DO NOT have the money to buy serials for all this other software. THANKS A LOT FOR SCREWING ME. would you please now HACK my computer again and fix this???? I should not be forced to update all my software if I DO NOT WANT TO!
If Adobe does not remedy this I will cancel everything and find other stuff to use. Too bad, because I prefer this software, but there is always another alternative...
FIX THIS!!!!!Chat Now button near the bottom for Activation and Deactivation problems may help
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
or
Adobe contact information - http://helpx.adobe.com/contact.html may help -
Creative Cloud installer sticks with Lightroom 4.1 instead showing and installing 4.3
What's wrong with the installer? (see topic)
I had 4.1 installed as separate installation before I switched to the creative cloud.
Apparently there is at least one installation bug: I removed Lightroom completely by using uninstall. Afterwards installed it via the creative cloud installer. Lightroom gets installed to C:\Programs Files\ where it was installed before, completely ignoring the Install path given in the creative cloud installer (which is C:\Adobe for me), which even makes the installer not activating the "Launch app" link, as the software is not installed where it expects it.
So that's two things to fix: Lightroom 4.3 not available in creative cloud, install path gets ignored by Lightroom installation. :-(Thank you for the information about the custom installation path. You should be able to install Lightroom 4.1 to the default location and then install Lightroom 4.3. Lightroom 4.3 will then utilize the licensing information from Lightroom 4.1.
We are looking at providing an updated version of Lightroom within the Adobe Application Manager in the future. -
i have the adobe cloud 9.99/ month photography package i downloaded lightroom 5.4, it told me it was a trial version, and i'm now at the end of the trial and it won't let me download the full version and i don't have a serial number. also, when i click buy, i get an error message saying, "application not found."
There are two different LR’s, one with a serial-number licensing and one with a CC-signin license.
You should uninstall the serial-number LR you have installed, then
Quit the CC Desktop application,
Restart the CC Desktop application—this will rescan what you have installed and not see LR,
LR will now be on the CC Desktiop apps list, so install that. -
I have the photographer plan With Photoshop and Lightroom. Now suddenly The creative cloud app says that Lightroom isn´t installed. It is and how do i fix this. I don´t want to loose any pictures. Tried logging in and out. Also restarted my Imac with no luck.
This has nothing to do with your pictures. As long as LR works, nothing happens. The CC app merely has lost an entry in the installer database. Would a reinstall fix it? Sure. Is it necessary? Not really (until the next version or update). So unless you have too much time to spend or something isn't working, I'm sure you can find more interesting things to do with your tiem. Otherwise use the cleaner tool and get to it:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
Mylenium -
I have a mac running Yosemite and I am attempting to install the trial version of muse I can download the Creative Cloud Installer dmg but when I attempt to run it to install muse it loads half way on the screen then quits and the status bar is gone, I have adjusted privacy settings but can not seem to get it to go past the half way point. Any suggestions ?
Stevens33176288 please utilizes the steps listed in CC desktop lists applications as "Up to Date" when not installed to reinstall Adobe Muse.
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I am currently using the adobe cloud service and would like to give my granddaughter my original lightroom and photoshop programs. Would do I need to do to remove them from my computer to hers? The lightroom 5 program has been replaced with the cloud version on my computer.
Follow the steps listed at Transfer an Adobe product license
Lightroom has no activation check so you don't need to do anything to your computer. Your old copy of Photoshop must be deactivated / uninstalled if you haven't already done so. -
Hi, when i buy the Canon 5D mark III I was given a version of Adobe Lightroom 5, I install Lightroom and when I go to put the serial number tells me it's not valid, do not know what I can do. Thank you.
Try serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC ) -
I had creative cloud installed in a parallels deskto virtual machine on my mac, I delete the virtual machine without deactivate the creative cloud. after reinstall a new VM running windows 8.1. pro 64 bits, I downloaded the creative cloud installer but it does not install ang give an Error code 72, it is assuming that I already are using the Creative cloud in 2 computer, but itis no the case, how to solve this situation?
Dave: I did the Microsoft Update two days before this happened, and rebooted as required. I just created a new restore point and lauched Creative Cloud. Now I get the famous white screen:
It just sits and spins (been 10 minutes now).
Fortunately, I saved away this command (which I've had to use 4 or 5 times already):
del %USERPROFILE%\AppData\Local\Adobe\OOBE\opm.db
Unfortunately now, I get this (even after closing the above window):
The process cannot access the file because it is being used by another process.
So I killed everything that said "Adobe" in the task manager and this time, the command succeeded.
Fortunately, the current apps seem to still work. I can't seem to find the "Creative Cloud" app in the applications on my system, but I launched Photoshop CC, told it to look for updates, and got a list of the 5 prgorams that need updates in the Adobe Application manager:
I will proceed with the updates, holding my breath. -
Adobe Creative Cloud app, Mac OSX, "The Creative Cloud installation is no longer functioning..."
OS: 10.9.4
For about 2+ weeks I've been getting the following message in the Creative Cloud App:
Download Error
The Creative Cloud installation is no longer working
uninstall and download again from http...
I've searched through various discussions and followed every suggestion I had come across, including:
Uninstalled/reinstalled Creative Cloud
Renamed files in the following directories:
~/Library/Applications support/Adobe/OOBE
/Library/Applications support/Adobe/OOBE
~/Library/Applications support/Adobe/AAMUpdater
/Library/Applications support/Adobe/AAMUpdater
Deleted files in above-listed directories.
Checked all network settings including proxy, DNS, etc.
Logged in as myself, I launched Creative Cloud as root (sudo /path/to/app)
Between each step I uninstalled/reinstalled the Creative Cloud app. The logs (in ~/Library/Logs/) don't show any major issues, other than claiming that a preference file can't be read. I tried deleting all preferences related to ACC and the log continued to show the same message.
Any suggestions outside of the standard list of fixes would be most welcome, at this point I'm ready to cancel my CC subscription, I feel Adobe made a big mistake by changing to this format. When it works, it's great, but when it doesn't it causes loss of productivity and immense frustration.Tried this with no success. Although, your mention of permissions led me to launching Disk Utility and repairing permissions. I then noticed my hard drive had a failing S.M.A.R.T. status. I swapped out the hard drive and restored from Time Machine backup, repaired permissions, uninstalled Creative Cloud, repaired permissions again and removed all files mentioned in my original post. I then reinstalled and: still get the same dang error! This is ridiculously frustrating.
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I am trying to install Lightroom and I am OK until it asks for a serial number. I purchased Lightroom from B&H and the have entered the seal number on the the B&H invoice. Nothing happens, not all the entry boxes are filled with the serial number that was provided by B&H. I looked for a serial number on and in the box it came in, nada. Need a bit of help here, what can I do?
RJ@Try to connect on Live chat one more time.
Still not connected , better to contact Adobe Phone Support
Click on Phone option and check once :
Contact Customer Care -
Question: The desktop on which I had Lightroom and PhotoshopCC installed failed and I no longer have access to it. How do I deactivate the software on those machines so that I can reinstall it on my new Mac?
Absolutely - but I had no idea there were two versions. When I got my new laptop I just went to the Adobe site to download and install LR5. It never asked if I had a license; it just directed me to install CC to start a trial which I thought I could license after downloading. Several sessions and many hours of looking through the forums and Google for an answer I never ran across anything that made this distinction. I still haven't found a path from www.adobe.com that would get me to the standalone download page (it's probably there, wasn't obvious to me) and looking at the download page it doesn't make any CC/standalone distinction.
There are many places I could have gotten a hint - for instance the license could be tagged "stand alone edition", the CC-version could recognize the stand-alone key and either accept it or produce a more meaningful error message, or the download site or the CC app could ask if I had previously purchased a key, etc.
It was my error to assume this was a deactivation problem, but it looked the same as a previous deactivation problem with Photoshop.
In any event, thank you for your help.
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