The adobe employee said he would cancel my plan and it's still not canceled?

I said this in response to someone else in a similar boat as me but I thought I should open a new forum to see if an adobe employee can fix this!
I called Dec.26th and the guy over the phone said that he would cancel my membership free of charge. I check back today to find out he never canceled it like he said he would. What on earth is going on here? Adobe employees answer me please! I tried to do the whole chat thing right now since calling hours are over and there was a pop up saying that chat is unavailable. I"m going to wait to see if anyone responds and if not I'm going to call first thing in the morning. This such an awful company to lie to me and go back on their word.

If an Adobe employee happens to read your message... great... otherwise
This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

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