The Adobe Flash Plug-ins and Shockwave Players typically crash after 12 hours of start up. Is there a resolution?
I have downloaded the latest versions of Java(7), Adobe Flash (11.7.7xx) and Adobe Shockwave (12.0.2xx)
Here is my crash report from last 2 months:
<pre><nowiki>
Report ID Date Submitted
145f1f17-d137-4ee4-8811-9518064680aa 6/27/2013 1:54 PM
ae169271-422d-4748-9e3e-8093e417ff37 6/23/2013 1:00 AM
4b8b2838-fc87-4f61-bbb6-a469fac64d30 6/22/2013 3:01 PM
9485a6e6-598d-45c9-8694-b02a0fef81c3 6/18/2013 3:00 PM
fa40921e-b680-45e1-b581-f7ddd3b824ef 6/11/2013 12:16 AM
1a062594-f5ae-420d-9fec-d707ebcf7bc8 6/10/2013 4:36 PM
9ce6f37d-7fd0-451e-8c90-ea7d1838faab 6/10/2013 4:36 PM
9862964f-9ca3-4b7c-b96e-4589661236b8 6/5/2013 2:44 PM
8317a90c-6d5f-4976-8666-29ca57c69fc3 5/27/2013 11:04 PM
bp-e16c3fab-2971-4478-ba1c-1b6642130510 5/9/2013 11:04 PM
6cf76236-c2d1-42d5-9292-9ff4c794a597 5/9/2013 2:43 PM
</nowiki></pre>
Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.
Similar Messages
-
== Issue
==
Firefox is crashing or closing unexpectedly
== Description
==
I am working with one website for college class, coursecompass.com, had to download the latest "Adobe flash plugin" and every time I try to print now it crashes and I am to send a crash report, is this a mozilla problem or adobe or my website?
== Crash ID(s)
==
6e813070-45f2-4491-a87e-409582100630,1ce4475c-ba8a-4aa3-b773-7d49c2100629
== Troubleshooting information
==
Application Basics
Name Firefox
Version 3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant 1.2.1 true {20a82645-c095-46ed-80e3-08825760534b}
WiseStamp 1.3.6 true [email protected]
Norton IPS 1.0 true {8545daff-ad1e-493f-a37e-eed1ac79682b}
Modified Preferences
Name
Value
accessibility.browsewithcaret true
browser.history_expire_days 20
browser.history_expire_days.mirror 20
browser.places.importBookmarksHTML false
browser.places.importDefaults false
browser.places.leftPaneFolderId -1
browser.places.migratePostDataAnnotations false
browser.places.smartBookmarksVersion 2
browser.places.updateRecentTagsUri false
browser.startup.homepage http://www.google.com/ig
browser.startup.homepage_override.mstone rv:1.9.2.6
dom.disable_open_during_load false
extensions.lastAppVersion 3.6.6
general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729)
network.cookie.prefsMigrated true
places.last_vacuum 1275447441
print.print_printer Lexmark Z600 Series
print.printer_Lexmark_Z600_Series.print_bgcolor false
print.printer_Lexmark_Z600_Series.print_bgimages false
print.printer_Lexmark_Z600_Series.print_command
print.printer_Lexmark_Z600_Series.print_downloadfonts false
print.printer_Lexmark_Z600_Series.print_edge_bottom 0
print.printer_Lexmark_Z600_Series.print_edge_left 0
print.printer_Lexmark_Z600_Series.print_edge_right 0
print.printer_Lexmark_Z600_Series.print_edge_top 0
print.printer_Lexmark_Z600_Series.print_evenpages true
print.printer_Lexmark_Z600_Series.print_footercenter
print.printer_Lexmark_Z600_Series.print_footerleft &PT
print.printer_Lexmark_Z600_Series.print_footerright &D
print.printer_Lexmark_Z600_Series.print_headercenter
print.printer_Lexmark_Z600_Series.print_headerleft &T
print.printer_Lexmark_Z600_Series.print_headerright &U
print.printer_Lexmark_Z600_Series.print_in_color true
print.printer_Lexmark_Z600_Series.print_margin_bottom 0.5
print.printer_Lexmark_Z600_Series.print_margin_left 0.5
print.printer_Lexmark_Z600_Series.print_margin_right 0.5
print.printer_Lexmark_Z600_Series.print_margin_top 0.5
print.printer_Lexmark_Z600_Series.print_oddpages true
print.printer_Lexmark_Z600_Series.print_orientation 0
print.printer_Lexmark_Z600_Series.print_pagedelay 500
print.printer_Lexmark_Z600_Series.print_paper_data 1
print.printer_Lexmark_Z600_Series.print_paper_height 11.00
print.printer_Lexmark_Z600_Series.print_paper_size_type 0
print.printer_Lexmark_Z600_Series.print_paper_size_unit 0
print.printer_Lexmark_Z600_Series.print_paper_width 8.50
print.printer_Lexmark_Z600_Series.print_reversed false
print.printer_Lexmark_Z600_Series.print_scaling 1.00
print.printer_Lexmark_Z600_Series.print_shrink_to_fit true
print.printer_Lexmark_Z600_Series.print_to_file false
print.printer_Lexmark_Z600_Series.print_unwriteable_margin_bottom 0
print.printer_Lexmark_Z600_Series.print_unwriteable_margin_left 0
print.printer_Lexmark_Z600_Series.print_unwriteable_margin_right 0
print.printer_Lexmark_Z600_Series.print_unwriteable_margin_top 0
privacy.sanitize.migrateFx3Prefs true
security.warn_viewing_mixed false
== Firefox version
==
3.6.6
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 ( .NET CLR 3.5.30729)
== Plugins installed
==
*-Office Plugin for Netscape Navigator
*TestGen plug-in, Version 7.4
*Coupons, Inc. Coupon Printer DLL
*Coupons, Inc. Coupon Printer Plugin
*Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
*Default Plug-in
*Shockwave Flash 10.1 r53
*4.0.50524.0
*Office Live Update v1.4
*Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
*Java Plug-in 1.4.0_03 for Netscape Navigator (DLL Helper)
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*Npdsplay dll
*DRM Store Netscape Plugin
*DRM Netscape Network Object== Issue
==
Firefox is crashing or closing unexpectedly
== Description
==
I am working with one website for college class, coursecompass.com, had to download the latest "Adobe flash plugin" and every time I try to print now it crashes and I am to send a crash report, is this a mozilla problem or adobe or my website?
== Crash ID(s)
==
6e813070-45f2-4491-a87e-409582100630,1ce4475c-ba8a-4aa3-b773-7d49c2100629
== Troubleshooting information
==
Application Basics
Name Firefox
Version 3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Microsoft .NET Framework Assistant 1.2.1 true {20a82645-c095-46ed-80e3-08825760534b}
WiseStamp 1.3.6 true [email protected]
Norton IPS 1.0 true {8545daff-ad1e-493f-a37e-eed1ac79682b}
Modified Preferences
Name
Value
accessibility.browsewithcaret true
browser.history_expire_days 20
browser.history_expire_days.mirror 20
browser.places.importBookmarksHTML false
browser.places.importDefaults false
browser.places.leftPaneFolderId -1
browser.places.migratePostDataAnnotations false
browser.places.smartBookmarksVersion 2
browser.places.updateRecentTagsUri false
browser.startup.homepage http://www.google.com/ig
browser.startup.homepage_override.mstone rv:1.9.2.6
dom.disable_open_during_load false
extensions.lastAppVersion 3.6.6
general.useragent.extra.microsoftdotnet ( .NET CLR 3.5.30729)
network.cookie.prefsMigrated true
places.last_vacuum 1275447441
print.print_printer Lexmark Z600 Series
print.printer_Lexmark_Z600_Series.print_bgcolor false
print.printer_Lexmark_Z600_Series.print_bgimages false
print.printer_Lexmark_Z600_Series.print_command
print.printer_Lexmark_Z600_Series.print_downloadfonts false
print.printer_Lexmark_Z600_Series.print_edge_bottom 0
print.printer_Lexmark_Z600_Series.print_edge_left 0
print.printer_Lexmark_Z600_Series.print_edge_right 0
print.printer_Lexmark_Z600_Series.print_edge_top 0
print.printer_Lexmark_Z600_Series.print_evenpages true
print.printer_Lexmark_Z600_Series.print_footercenter
print.printer_Lexmark_Z600_Series.print_footerleft &PT
print.printer_Lexmark_Z600_Series.print_footerright &D
print.printer_Lexmark_Z600_Series.print_headercenter
print.printer_Lexmark_Z600_Series.print_headerleft &T
print.printer_Lexmark_Z600_Series.print_headerright &U
print.printer_Lexmark_Z600_Series.print_in_color true
print.printer_Lexmark_Z600_Series.print_margin_bottom 0.5
print.printer_Lexmark_Z600_Series.print_margin_left 0.5
print.printer_Lexmark_Z600_Series.print_margin_right 0.5
print.printer_Lexmark_Z600_Series.print_margin_top 0.5
print.printer_Lexmark_Z600_Series.print_oddpages true
print.printer_Lexmark_Z600_Series.print_orientation 0
print.printer_Lexmark_Z600_Series.print_pagedelay 500
print.printer_Lexmark_Z600_Series.print_paper_data 1
print.printer_Lexmark_Z600_Series.print_paper_height 11.00
print.printer_Lexmark_Z600_Series.print_paper_size_type 0
print.printer_Lexmark_Z600_Series.print_paper_size_unit 0
print.printer_Lexmark_Z600_Series.print_paper_width 8.50
print.printer_Lexmark_Z600_Series.print_reversed false
print.printer_Lexmark_Z600_Series.print_scaling 1.00
print.printer_Lexmark_Z600_Series.print_shrink_to_fit true
print.printer_Lexmark_Z600_Series.print_to_file false
print.printer_Lexmark_Z600_Series.print_unwriteable_margin_bottom 0
print.printer_Lexmark_Z600_Series.print_unwriteable_margin_left 0
print.printer_Lexmark_Z600_Series.print_unwriteable_margin_right 0
print.printer_Lexmark_Z600_Series.print_unwriteable_margin_top 0
privacy.sanitize.migrateFx3Prefs true
security.warn_viewing_mixed false
== Firefox version
==
3.6.6
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6 ( .NET CLR 3.5.30729)
== Plugins installed
==
*-Office Plugin for Netscape Navigator
*TestGen plug-in, Version 7.4
*Coupons, Inc. Coupon Printer DLL
*Coupons, Inc. Coupon Printer Plugin
*Adobe PDF Plug-In For Firefox and Netscape "9.3.3"
*Default Plug-in
*Shockwave Flash 10.1 r53
*4.0.50524.0
*Office Live Update v1.4
*Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
*Java Plug-in 1.4.0_03 for Netscape Navigator (DLL Helper)
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*Npdsplay dll
*DRM Store Netscape Plugin
*DRM Netscape Network Object -
My Nik Efex filters are not working in Photoshop CC 2014 - they appear under plug-ins and seem to work, but after running and clicking okay, no new layer appears - seems to have no effect. The separate menu panel does not appear either. Help with this?
BINGO !!!!
Thanks so much Woodsroad. I had the exact same problem with my Dell Windows 7 64 bit with AMD Radeon 6700 Video card.
All the video tests passed with flying colors.
The sniffer rename trick fixed the problem.
Thank goodness for the internet! -
Unable to install flash player. After downloading the Adobe FLash Player Installer and running it, a grey pop up window opens up but nothing is displayed in it. There is no progress bar or anything and even after keeping it running for a long time there is no progress. Please help with this issue.
Hi Prat,
We are aware of this issue and are working on a fix. In the mean time, please use the offline installer, posted at the bottom of the help page corresponding with your OS and browser:
Installation problems | Flash Player | Windows
Installation problems | Flash Player | Mac
The installers are at the bottom of the page, in the 'Still having problems' section.
Maria -
Why the Adobe Flash Player's download is stuck at 25% for hours?
Hello! I have a MacBook Air. When I try to install Adobe Flash Player, the download stops for hours at 25 or 30%. Could someone help me?
Thanks a lot!
Le 23 mars 2015 à 17:13, m_vargas <[email protected]> a écrit :
Why the Adobe Flash Player's download is stuck at 25% for hours?
created by m_vargas <https://forums.adobe.com/people/m_vargas> in Installing Flash Player - View the full discussion <https://forums.adobe.com/message/7333434#7333434>
Hi,
Please try the offline installer posted at the bottom of the Installation problems | Flash Player | Mac <https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-mac.html> page, in the 'Still having problems' section.
Maria
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7333434#7333434 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7333434#7333434
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Installing Flash Player by email <mailto:[email protected].hosted.jivesoftware.com> or at Adobe Community <https://forums.adobe.com/choose-container.jspa?contentType=1&containerType=14&container=46 36>
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624 <https://forums.adobe.com/thread/1516624>. -
I have sent nearly a hundred crash reports. no change. adobe want money with no guarantee it can fix the problem. no matter the browser or website. the video never plays. I have update virus and anti-spam software. no other error message than the unhappy lego brick with error message stating adobe flash plug in has crashed. I have place a -1 in delay or some config in adobe. No change.
Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
See if this kb helps: http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB12847&slic...
I'm not sure that you saw the error msg. included in the kb, but it discusses removing .msi files from previous installations of DM. Post back and let us know how it goes.
Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post. -
Need Detailed description of the differences between Adobe Flash Player Plugin and Shockwave Flash
For many years now I have been in a quandry over Adobe Flash (plugin) and Shockwave flash. The quandry is also somewhat exacerbated by the variety of subsetted versions supplied for each.
You know, it is sorta like the name and namespace dilemna provided by Adobe's continuing use of "Macromedia" when sometimes referring to, or distributing, their products... eg still creating Macromedia folders during installs.
I have been told that Shockwave Flash actually contains the Flash plugins. If that is the case should I be upgrading to a newer Shockwave Flash version if Adobe announces or (as recently occurred) denounces
a newer version of Adobe Flash.
Will you please provide me with details for, and distinctions between, these two products?
Hoping you can respond in a flash ... er... two flashes.
ThanksOK Thanks I silly-goofed in describing what I meant in my initial post. I needed to say what's the diff between Adobe Flash (=Shockwave Flash) (plugin) and Adobe Shockwave Player.
So will you please detail the differences between Adobe Flash (=Shockwave Flash) and Shockwave Player?
I have been told that Shockwave Player actually contains the Adobe Flash (=Shockwave Flash) plugins. Is it both
Flash Player ActiveX control for Internet Explorer
Flash Player plugin for all other browsers
that are contained therein?
If the above is indeed the case, should I be upgrading to a newer Shockwave Player version if Adobe announces or (as recently occurred) denounces a newer version of Adobe Flash (=Shockwave Flash) .
Here's where I am headed will all this:
I have been asked by one of your coworkers Chris Campbell, to prepare an Adobe Bug report and paste back to the Adobe Forum thread:
http://forums.adobe.com/message/4428382#4428382
Since I have Adobe Shockwave Player 11.6.4.634 and Adobe Flash (aka Adobe Shockwave Flash) ver 11,1,102,55 currently installed and since
Adobe Flash 11.2.202.235 will not install without a "...The procedure entry point ... kernel32.dll ..." error for my Windows 2000 Professional configuration
I want to uninstall Adobe Flash (=Shockwave Flash) ver 11,1,102,55 and the then further troubleshoot the MLB.TV media player "abnormal spinning circles" problem.
Will the MLB NexDef detector actually detect the "Flash version inside Shockwave player"? Will the MLB.TV NexDef software actually work nicely with Shockwave Player Flash? -
I have updated Adobe flash plug-in more than once, but it continues to crash. It always does it right in the middle of a game or something I'm playing. Now, I pay real money to play these games so that I can purchase certain things, so this is now frustrating me. If it's firefox that keeps adobe crashing please let me know so that I can go back to using internet explorer.'''bold text'''
James j,
You have a different problem. Your screenshot shows "The Adobe Flash plugin has crashed".
See [[Plugin crash reports]] and [[The adobe Flash plugin has crashed]]. If you need more help you should [[ask a question|ask a new question]] (start a new thread). -
Help;My Adobe Flash Plug-Ins crashed!
So I'm on Snow Leopard... 10.6 ( or 8 not sure right now...but I updated software on my Mac Pro..and now Adobe Plug ins CRASHED...now I cannot play any videos. Should I have to RE INSTALL my Adobe Flash from my Creative Suite 6 package?? This happened on Firefox browser. Everytime I re-load the page..NOTHING happens. Cannot play vid's any help appreciated!! Larry NYC
Try un-installing and then re-installing.
Adobe Flash Uninstaller
Adobe Flash Player -
I find the browser slows to a crawl and all channels of my i7 CPU are indicating high loading. So I shut down the Flash plug-in via Task Manager to restore system usability.
Is there any fix other than removing Adobe Flash - or switching to an alternate browser?
ThanksWhat version of Flash do you have installed?
Try to start Firefox in [[Safe mode|Safe mode]]. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works fine in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.
A few other basic trouble shooting things you can try is this:
Run all Windows Updates, install all needed service packs, etc.
Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers].
Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/].
Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections. -
Since I updated my adobe flash player firefox keeps saying that it is not responding after I open it and it loads my home page, I disabled add-ons and went throught the process of figuring out which one it was and it was adobe flash, but without flash I cant access a lot of different sites, how can I fix this. I have tried uninstalling and reinstalling both firefox and adobe flash, but neither works!
See "Hang at exit":
* http://kb.mozillazine.org/Firefox_hangs
* [[Firefox hangs]] -
I have paid Adobe twice for what was supposed to be a Flash Player to eliminate the Blocked Plug-in messages on my system. All I receive
is more Blocked Plug-in messages. The last payment was acknowledged with a $10.50 receipt for something called Creative Cloud Photography.
or Photoshop & Lightroom Together. What seems to be the trouble now. Pleaser explain this or refund my money.
The Receipt is Order Number AD 015331163
G.M. Hunter e-Mail : [email protected]This is an open forum, not Adobe support... you need Adobe support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
or
-cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html -
The flash plugin crashes continually - even on upgrade
https://crash-stats.mozilla.com/report/pending/40811976-6063-4df1-b2ba-b82972110929
https://crash-stats.mozilla.com/report/pending/1f1e849a-240e-4017-bbfc-485832110929
https://crash-stats.mozilla.com/report/pending/2b3b5fc3-f3ed-47df-aa8e-293452110929
https://crash-stats.mozilla.com/report/index/bp-9156003e-2cd4-488f-a6fb-195ff2110930
https://crash-stats.mozilla.com/report/pending/7bc611b9-6d9d-4a4e-a32d-443ba2110929
https://crash-stats.mozilla.com/report/pending/477fda1b-b03b-469e-ad85-878282110929
https://crash-stats.mozilla.com/report/pending/4983f2ce-592c-4963-bcf5-319bb2110929
https://crash-stats.mozilla.com/report/index/bp-25958efc-bef3-4366-a857-1cfa92110930
https://crash-stats.mozilla.com/report/pending/881f2ee5-0b3c-4470-8590-401572110929
https://crash-stats.mozilla.com/report/pending/7f30c50f-833e-41d3-946e-e66d62110930
https://crash-stats.mozilla.com/report/index/bp-51bb0656-a417-42ff-87fb-b72942110930 -
The adobe flash plug in crashes when I attempt to play games What steps do I need to do?
I am unable to access farmville on facebook because the flash plugin crashes every time. Everything is up to date and I don't know what to do next.
Having the same problem. Watched 25 minutes of a rental and it stopped with the message"unable to load video"
Using current version IPad mini.
Ios7 is HUGH PIECE OF CRAP!!!! -
Updating Adobe Flash Plug-In for Mac 10.5.8
Hello, I have been trying to update the Adobe Flash Plug-In for a Mac 10.5.8 and have not had much success. I've downloaded the plug-in 4 times and it will not run properly. Please advise! Thank you.
Mac OS10.5.8 was one of the last versions of the operating system that worked on both PowerPC Macs and Intel Macs.
If you have a PowerPC Mac then Adobe no longer support them and there is no newer version of the Flash plug-in.
Maybe you are looking for
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