The airport utility cannot find a configured base station. How do I connect?

I just bought a Airport Time Capsule and want to configure it. I plugged-in my broadband modem into the WAN port, but when I started-up the Airport Utility, it states the message ' No configured Airport base stations have been found'. How do I configure my Time Capsule?

It should show as new device in the airport utility..
If not, factory reset it and it will show up..
You do need a Mac with at least Lion and latest airport utility.. with wireless turned on.
Or you can download the airport utility for iOS and run it on your phone or ipad.

Similar Messages

Airport Utility cannot find my Extreme base station but everything works!

I must be going crazty, but I can't figure this one out. I've had my Extreme and Express configured since November of 2007. Airport Utility would always find them and let me look at the configuration. I don't believe that anything major has changed on my laptop. Today I went to run Airport Utility and it cannot find my 2 stations. Again, everything is working, I can surf the net, from various laptops throughout my house.
I had to do a factory reset to the extreme, and thankfully I remembered the 10.0.1.1/public and was able to reload a baseconfig I had. After this I still couldn't find the extreme nor the express with Airport Utility.
Does anyone have any suggestions? Why would Airport Utility stop finding my stations?
Any help would be amazing.
Thanks,
Frank

My Airport utility cannot find my base station either, and I can't print. But I can access the Internet!
The base station just "vanished" one day after working perfectly for about two months. I first discovered this when I was unable to print - I began troubleshooting by entering the utility, only to discover the base station was not listed.
I finally deleted my networking settings in Vista, and then did a factory reset on the Aiport Extreme. I then set everything up from scratch again to successful resolution.
Then again one day a short time after that, it vanished again! In frustration, I disconnected Airport and put it away. I tried setting up a new Dlink I purchased to replace the Airport, but the Dlink didn't work either!!! Dlink tech support couldn't fix the problem and suggested I get my money back. I then, as a last ditch attempt, reconnected the Airport. It automatically found the base station without me doing anything besides just hooking it back up!
It worked for about two weeks and now it vanished again! The utility upgrade released the other day has not fixed this problem. I guess I'll delete networking connections again in Vista, and do a factory reset to Airport again.
I guess Airport and Vista just don't play well together.

Airport Utility can't see configured base stations

I have two MABs. One with AU can see base + AX and other cannot. The one that cannot is running Mountain Lion and the working one is running Lion. Both have AU 6.1. Base station is at 7.6.1. I can get on the internet, but cannot see or manage AE/AX. In addition, iPad app works fine.
Configuration is Airport Extreme 802.11N (5TH GEN) and two (2)
I have done the following:
* Hard reset AE & AX and reconfigured entire network
* Rebooted with USB ethernet cable plugged into AE
* Turned off IPV6 via CLI
* Removed keychain entries for Airport (where possible)
All systems are on 192.168 home network. Connection to internet works fine. Everything else works but this one application. I have tried 6.1 (native to ML) and unpackaged 5.6.1 and ran binary and neither one works.
I can manually manipulate and update the AE using the "configure other" option via the AU app. But, I still cannot see it after that.
Any other ideas?

Sorry, but I can connect to the Airport Extreme and manually configure it as well as booted my laptop while plugged into the Airport Extreme without success. Mind is foggy after dealing with these for a few hours.

Airport Utility cannot find AX base station

I can see that this is unfortunately a widespread problem, but I wonder if anyone has found a solution. I am running a wireless network with Airport Extreme and iMac (and several Windows laptops). Most of the time it's fine, but twice have I encountered that after shutting off modem and AX that the airport utility cannot find base station even though it is sitting right next to iMac. Also, all lights are solid green, both on modem and AX. I can find loads of other wireless networks, just not my own. No combination of resetting, restarting or reconnecting seems to do the trick and it get's very frustrating! If anyone has a solution, let me know.
Thanks!

Have youi tried maybe running an Ethernet cable from the AX to the Base Station to establish the connection and then removing it (or reconfiguring the wireless network) ?
DaleB

Airport utility cannot find new time capsule

I have moved house and bought a new time capsule. The airport utility cannot find it. As context, I have successfully set up the new wi-fi network - should I use this to connect to the time capsule of my main wifi network ? I have also done a factory reset already. I think the cables are correctly plugged in - from the LAN output on my router to the WAN port on the TC - is this right ?

As context, I have successfully set up the new wi-fi network - should I use this to connect to the time capsule of my main wifi network ?
No, your cabled connection is far superior.
I have moved house and bought a new time capsule. The airport utility cannot find it.
Do you have iphone or ipad?? If so download the airport utility for iOS.. it is far superior to the Mac version.. and should be able to discover it.
If you need to do it from the Mac.. start over.. sorry .. yet another factory reset is helpful.. do it properly like this.
1. The Factory Reset universal
Unplug your TC/AE. Hold in reset. and power the TC/AE back on.. all without releasing reset and keep holding in for about 10sec. The time is not important.. it is the front LED rapid flashing that indicates you are in factory mode.
Release reset.
If it doesn’t flash rapidly you have released reset at some point and try again.
Be Gentle! Feel the switch click on. It has a positive feel.. add no more pressure after that.
TC/AE will reboot after a couple of minutes with default factory settings and will wipe out previous configurations.
No files are deleted on the hard disk.. No reset of the TC deletes files.. to do that you use erase from the airport utility.
2. Make sure ipv6 is set to link-local only.
3. After the reset the TC will appear in the WiFi as a new device. And in the Airport utility as Other Wi-Fi Devices (1) which you click.. from upper left corner of the AU.
4. No luck do it the hard way. Or what I should say.. is the exact manual method that brooks no exceptions due to lousy networking in Mavericks.
Plug the TC into the computer by ethernet.. make sure IPv6 is also set link-local only in the ethernet interface of the computer.. and simply do full manual setup. Turn wireless off in the computer. You can do this in full network isolation.. ie TC plugged into computer. Start with factory reset.. that is assumed before the following steps.
These are the steps for manual configuration.
1. Make sure you are getting an IP in the computer from the TC.. the router must show 10.0.1.1 after a reset. The computer will be 10.0.1.2
2. Open the airport utility and go to the top menu area. Open File / Configure Other.
3. Type in your IP address.. after a factory reset there is no password required. But if it complains it is public
Click ok.
4. You will then get the full edit screens where you can manually setup the TC to whatever you want.
5. For mavericks I strongly recommend changing to all SMB compatible names, ie short 2-20 characters.
No spaces and Pure alphanumeric.
eg
6. Use same rules for wireless. Set security to WPA2 Personal..
use a password of 10-20 characters mixed case and numbers... but still pure alphanumeric.
You can use a different name for 5ghz if you want.
You can also set channels at least for 2.4ghz I am not sure if 5ghz is relevant for AC models.

HT4145 Does this article apply to OS X Lion and Airport Utility 6.0? Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.

Does this article apply to OS X Lion and Airport Utility 6.0?
Reason: Airport Utility cannot find my Airport Extreme (4th generation) wirelessly on my Time Capsule configured network even although the firmware in both units is up to date.

I thought you were trying to Extend the network with an Express as the article mentions you pointed to...
You can't find the Airport Extreme then...
I woudl suggest doing a Factory reset....
http://support.apple.com/kb/HT3728
Then you should be able to set it up just as you did when it was new....
Factory default reset (using reset button)
If the AirPort Base Station or Time Capsule isn't accessible from AirPort Utility, the Factory Default reset can be accomplished by using the reset button.
Unplug the AirPort Base Station or Time Capsule from power.
Press and hold the reset button with a pen or pencil, then plug the AirPort Base Station or Time Capsule back in while continuing to hold the button until you see the light (LED) flash rapidly. This should happen after a few seconds.
Release the button. This will factory default reset the AirPort Base Station or Time Capsule.

Airport utility cannot find base station

Hello. I upgraded to Leopard. I have normal internet access from airport extreme but airport utility cannot find my base station. How can I re-establish contact? Thanks

Which base station do you have?
The "AirPort Utility" is only compatible with the round 802.11b/gAirPort Extreme base station (AEBS), square 802.11b/g/n AEBS, and AirPort Express (AX).
It is not compatible with the older graphite 802.11b AirPort base station (ABS) nor the dual-Ethernet (aka "snow") ABS.
If you have a compatible base station, have you tried doing a reset on the base station and perhaps temporarily connect your computer via Ethernet to the base station?

TS2220 the following message applies to my airport Utility: This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Suppor

This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support.
This is the message I have recieved in installing my AirPort Utility... Can anyone help me?

Old AirPort base stations and Time Capsules aren't compatible with AirPort Utility 6.2, so you have to use AirPort Utility 5.6. As you have already updated, you can't install AirPort Utility 5.6 by the normal way.
To install AirPort Utility 5.6 on your MacBook Pro, follow these steps > http://frank.is/mountain-lion-and-the-old-airport-utility/

I have just purchased and installed a new Airport extreme base station but now the Airport Utility cannot see my old Airport Express. Are their compatibility issues and do I need to purchase a new Express?

I have just purchased and installed a new Airport extreme base station but now the Airport Utility cannot see my old Airport Express. Are their compatibility issues and do I need to purchase a new Express?

When you can, take a look at the old AirPort Express and locate the model number in the faint print on the side of the device.
If you see A1084 or A1088, this is an older Express version that is no longer supported by the current version of AirPort Utility that you are using with the new AirPort Extreme.
If that is the case, your Express is at least 6 years old...probably older...so it is about time to treat yourself to a new version with much faster speeds and more features.

Airport Utility cannot find my Airport express on Windows 7

   I have a working Airport express with a static ip address. The static ip address has been hard coded in my main router. The airport express is connected to my network via ethernet cable. Airport Express Version 7.6.1. I am having conectivity issues from my new Windows Desktop. The airport utility 5.6.1 on my new desktop cannot find my airport express. The manual setup button has been greyed out. I can ping the device. I can click on "configure other" and configure the airport-express (which is how I set it up).    If I reboot my desktop and then quickly fire up the airport utility, it finds the device. On hitting rescan, in a few minutes everything gets greyed out again.
The airport utiltity on other computers is able to find that airport express.   I am able to stream music through the airport express from other computers in the network.
How do I find out what is blocking the airport utility on my new desktop. The Bonjour Service is up and running.   Any help/advice on trouble shooting this issue is appreciated.

The airport utiltity on other computers is able to find that airport express.   I am able to stream music through the airport express from other computers in the network.
You only need one computer on the network to access the settings in the AirPort, so unless you like to look for things, it is probably not worth the effort to try to troubleshoot the blocking action on the Windows 7 machine.
It is not always the Windows Firewall and/or the anti-virus program that blocks connection attempts like this, but that would be the first place to look.
In general, you have to get into the Firewall settings to create an "exception" for the AirPort connection. The same would be true for the anti-virus if that is what is blocking the connection attempt between the PC and AirPort.

HT4262 This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support.

In my Airport Utility a read the following message:
This version of AirPort Utility doesn't support this base station. Use AirPort Utility 5.6 to configure or manage this base station. AirPort Utility 5.6 is available at AirPort Service and Support." What do I have to do ?? I can use my airport.

I assume that your MacBook Pro is running OS X Mountain Lion ... correct? If so, version 5.6 can run just fine on this version of OS X; it just can't be installed in the traditional way.
Here are the basic steps to install version 5.6 under Mountain Lion using CharlesSoft's Pacifist:
If you haven't already download the AirPort Utility disk image file directly from Apple Support Download
Place the resultant AirPortUtility56.dmg file onto your Mac's Desktop.
Run Pacifist.
Click on the Open Package option. Find the disk image file that you just placed on your desktop, and then, click on Open.
The utility is located as follows: Contents of AirPortUtility56.dmg > Contents of AirPortUtility56.pkg > Contents of AirPortUtility56Lion.pkg > Applications > Utilities > AirPort Utility 5.6.app
Drag AirPort Utility 5.6.app to your Mac's /Applications/Utilities folder.
You can now run the AirPort Utility from the Utilities folder.

Airport utility cannot find my Airport Express, repeated rescans, nothing, even with direct connect via Ethernet. Help!

I use Airport Express to stream iTunes to my home stereo. This is the ONLY thing I use it for. It quit working and now Airport Utility cannot find the Airport Express unit, even after repeated re-boots of all components, resetting the Airport Express, even when connected directly to my router via Ethernet. I use a D-Link wirless router.
I downloaded the latest Airport Utility, but it will NOT work with XP (from the Apple website, not my words).
The Airport Express will achieve a solid green indicator after reset, but Airport Utility cannot find it. Until Utility can find and recognize the Airport Express hardware, I cannot adjust or reset any settings, etc.
Help!

I downloaded the latest Airport Utility, but it will NOT work with XP (from the Apple website, not my words).
The latest version of AirPort Utility.....5.6.1.....will only run on a Windows 7 machine.
Try AirPort Utility 5.5.3 for Windows (make sure that you have Service Pack 3 installed on your PC, otherwise the application will not run on an XP machine).
The Airport Express will achieve a solid green indicator after reset, but Airport Utility cannot find it.
After a "hard reset" or "factory default reset", the light will not be green.....it will be slowly flashing amber after it restarts. See this Apple support document for more information on various resets:
Resetting an AirPort Base Station or Time Capsule FAQ

Airport utility cannot find Extreme nor Express, but internet is working?

I have an airport extreme base station and and airport express (as a wireless extender and media speakers)
When my iMac wakes up from sleep, airport utility cannot find any devices.
- internet works as usual
- airplay doesn't work (via my ipod or my iphone)
- apple TV 2 can't find the itunes library.
- in system preferences -> network - my network seems to be all ok and when I turn off airport and on again, both devices suddenly appear in the airport utility. But when the iMac goes to sleep, same problem happens.
- I have made ensured that my network is the preferred network but still the problem persists.
as the internet is working, there doesn't appear to be a problem. However, when airplay and apple TV are not working properly, this is a problem!
Grateful for any help. Thanks.

My Airport utility cannot find my base station either, and I can't print. But I can access the Internet!
The base station just "vanished" one day after working perfectly for about two months. I first discovered this when I was unable to print - I began troubleshooting by entering the utility, only to discover the base station was not listed.
I finally deleted my networking settings in Vista, and then did a factory reset on the Aiport Extreme. I then set everything up from scratch again to successful resolution.
Then again one day a short time after that, it vanished again! In frustration, I disconnected Airport and put it away. I tried setting up a new Dlink I purchased to replace the Airport, but the Dlink didn't work either!!! Dlink tech support couldn't fix the problem and suggested I get my money back. I then, as a last ditch attempt, reconnected the Airport. It automatically found the base station without me doing anything besides just hooking it back up!
It worked for about two weeks and now it vanished again! The utility upgrade released the other day has not fixed this problem. I guess I'll delete networking connections again in Vista, and do a factory reset to Airport again.
I guess Airport and Vista just don't play well together.

HT1178 my airport utility cannot find my Time Capsule

My time capsule is connected to my mac pro but in trying to set it up my Airport Utility cannot find it.

Connected by ethernet?
Airport turned off?
No other connections .. do it in complete isolation.
Do factory reset. That will not harm the backups at all. But it will get the TC functional if that is possible.
If you have issues.. please give us info on the ethernet setup in the computer.. it should be set to dhcp and get IP from the TC.. 10.0.1.2

AirPort Utility cannot find TC

I'm having problems with connecting my Time Capsule with my Mac via ethernet cable. AirPort Utility cannot find the device, the Capsule is flashing amber only. I have tried to restart the device and modem but still no progress.. Do you know what might be the problem? I'm confused..

I am having the same problem. No matter how I attempt to connect TC (ie. Ethernet connected to Linksys Router or as the hub for my network connected directly to my cable modem) , it seems to start correctly (brief green light) then solid amber and I can hear the disk coming up to speed....and then Blinking Amber.
The really odd part is that it worked perfectly for the first month.
Obviously, Airport Utility can't find it!
It is the 1 TB model.
Please, any suggestions?

The airport utility cannot find a configured base station. How do I connect?

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