The amount charged to our credit card was greater than the amount on our invoice.

This last month, our credit card was charged was charged an amount greater than what appeared on our invoice.  Why did this happen, and how can we get a refund of the difference?

Yes, of course that's what I tried first.  I attempted to use the Contact Support box in the lower right corner of:
https://helpx.adobe.com/creative-cloud/topics/getting-started.html
And got this:
We're sorry, but our records indicate you aren't eligible for this support option.
Experts are always available in our free community forums.
Hence my post here.
However, it appears that the URL you provided takes me to a completely different chat application, so perhaps I'll have better luck there.  I'll give it a try.
Thanks for your help.

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